@#$@#423ng XTRA

**scracha** · 27th August 2007, 19:16

Arrrgh...my usual rant about $hite kiwi service is about to begin. This is the 3rd time this week I've been on hold for OVER 1.5 HOURS to Xtra (on behalf of customers).

Why the fuck would anyone use these Telecom arseholes?
Why can’t a forgotten ADSL password be generated via a webpage or telephone handset keypad tones after answering a few security questions? Come to think of it, maybe the smarty pants Telecom answering fuckin robot could interrogate forgetful customers.
Why can’t their call-centre software give an estimated waiting time or position in the queue. Would it be too hard to take customers details and call them back if they’ve been waiting more than 5 minutes?

**scracha** · 27th August 2007, 20:01

Can you believe I'm still on hold? At exactly 1hr 58 minutes the hold music stopped and the phone rung twice, it then put me onto some new hold music that I've never heard before. So I'm guessing I'm now on hold at an exchange in far off Gebrovnia and as far as Telecon/Xtra are concerned the call has been answered.

**scracha** · 27th August 2007, 20:13

2hr 14 minutes later I finally got through. Was superdooper polite. For the first time this week I had to deal with a pedantic jobsworth who even after giving all the end customers' account number, security details and correct email password wouldn't let me reset his ADSL password. Blew gasket at jobsworth and end result is he's gonna call me tomorrow between 2.30 and 3 as there's no way I'm waiting on hold again. I won't hold my breath.

Somehow managed not to swear.

**McJim** · 27th August 2007, 20:15

Er....welcome to Neuw Zild bro.

**tri boy** · 27th August 2007, 20:23

telecoms automated help prompt

Knowledge economy? Big Tui moment.

**Wasp** · 27th August 2007, 20:31

they still have a back log from the xtra yahoo bubble fuck up

**Hitcher** · 27th August 2007, 20:35

I am surprised that Telecom/Xtra's customers moan about shite service. It has always been over-promised and under-delivered. ADSL, as offered by Telecom, is not always "broadband", despite their marketing claims.

There are alternative ADSL suppliers at the same price, some of which actually appear to get the customer service thing. If you live in a main centre you have internet choices other than that which comes in via paired copper cable.

After this weekend's fiasco, I am surprised Xtra has any remaining customers. If they have, there's just no explaining that.

**The Pastor** · 27th August 2007, 21:28

my old man is really weird, he bitches and moans SO HARD about xtra, but doesnt want to change (i think he dosent want to tell everyone his new email addy?)

Here is a tip I use, when rining up press the buttons to talk to sales, you'll never wait again, just yell heaps and stuff.

what was the yahoo bubble?

**Pancakes** · 27th August 2007, 22:54

When the machine starts talking say "operator", it will try to make you ask for something else but say operator again and you will talk to someone straight away! Your right about the sales thing too, dealing with a power company to get some info and couldn't get through so tried "New Connections". Not even a ring and a nice young lady took my call.

**scracha** · 28th August 2007, 07:52

Originally Posted by Hitcher

After this weekend's fiasco, I am surprised Xtra has any remaining customers. If they have, there's just no explaining that.

It's so hard getting them to depart with their 3 bucks a month to have their existing email redirected though. My least favorite phrase is "but I just want it all to go on the same bill". Haven't they been using direct debit for the past 20 years over here? Anyways, the other suppliers can stick it all on one bill.

Gah...bloody customers

**Swoop** · 28th August 2007, 08:12

Still a Tell-lie-con "customer"?????

Oh, hang on...

Ah, that's better!

**Devil** · 28th August 2007, 08:39

www.xnet.co.nz

Good pricing model (pay for what you use!), NEVER been disconnected (errr unless you count the power being out during that recent storm!). Regular downloads at 600KB/sec.

Xtra can suck my balls. I've been nothing but impressed with xnet.

I applied for DSL at home late on a friday afternoon via their website. I was called that SUNDAY saying it would be up and running by the time I got home from work the next day. And it was.

**mynameis** · 28th August 2007, 10:16

Despite having so many ISP's to chose from in New Zealand, I wonder why and how Xtra still has soo many customers? Vasty majority are still with them, they must be doing something right or customers are just plain silly aye???

**007XX** · 28th August 2007, 10:49

At home, we've done away with landline altogether, working off our mobiles...
And use Woosh wireless broadband on a laptop. Their customer service is spotless and have got nothing but great stuff to say about them...

Telecom can go take a flyin' jump as far as I'm concerned...

**Wasp** · 28th August 2007, 14:54

Originally Posted by renegade master

my old man is really weird, he bitches and moans SO HARD about xtra, but doesnt want to change (i think he dosent want to tell everyone his new email addy?)

Here is a tip I use, when rining up press the buttons to talk to sales, you'll never wait again, just yell heaps and stuff.

what was the yahoo bubble?

xtra changed their mail service to yahoo's new product "bubble" - countless fuckups and millions of lost emails - some ppl didnt have access for 3+ days
http://computerworld.co.nz/news.nsf/...25733F001CF71F

Originally Posted by 007XX

At home, we've done away with landline altogether, working off our mobiles...
And use Woosh wireless broadband on a laptop. Their customer service is spotless and have got nothing but great stuff to say about them...

Telecom can go take a flyin' jump as far as I'm concerned...

sorry, i used whoosh once - id rather have crap adsl thanks (cant play games or use voip with ping worse than dial up)