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Thread: Ironic innit.

  1. #16
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    29th October 2006 - 05:59
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    I'm pretty sure most of their systems are programmed to recognise when people are getting agro. So make a lot of noise and the system will bump you up the queue, sit there silently and you'll be waiting a while...

    ... Failing that, send them an email and go do something else - they'll fuck you around so make sure you're specific though.
    Wear QUASiMOTO !

  2. #17
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    7th July 2005 - 12:00
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    Wrong again

  3. #18
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    Cool Spot

    remember spot the dog that was in the telecom adds - he died remember.
    Well has any one noticed a dog that looks the same has turned up in the latest telstra add - it delivers a laptop to the door step, it has a halo - an obviouse reference to spot perhaps.


    I know - off topic, but the thread was getting predictable
    Lifes Just one big ride - buckle up or hang on

  4. #19
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    Quote Originally Posted by Karma View Post
    Wrong again
    You seem involved - fyi - the form emailer on xtra doesn't work.

    xtra business help desk - 'heavy traffic flow - wait 40 minutes'.

    I know! I'll move it to my web space and re-direct.

    ihug business help desk - one ring ' you're talking to Richard.'

  5. #20
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    Quote Originally Posted by smoky View Post
    remember spot the dog that was in the telecom adds - he died remember.
    Well has any one noticed a dog that looks the same has turned up in the latest telstra add - it delivers a laptop to the door step, it has a halo - an obviouse reference to spot perhaps.


    I know - off topic, but the thread was getting predictable
    And all the folks at the agency and at least one consumer thought it was great.

  6. #21
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    Quote Originally Posted by Big Dave View Post
    ihug business help desk - one ring ' you're talking to Richard.'
    Yeh, just a shame that Richard typically has the IQ of a grapefruit.

  7. #22
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    16th September 2003 - 11:36
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    Quote Originally Posted by Karma View Post
    Yeh, just a shame that Richard typically has the IQ of a grapefruit.
    better than xtra which has cabbage.

    Class case, Set up sister in laws jetstream connection on monday night.

    She had it setup last tuesday, had to get a tech out to put a filter on line since they have an alarm and what not, Ordered new linksys router, recieved it friday but busy weekend so did not set it up monday

    Go around monday evening set it up, and spend 40 mins trying to get thing to connect, ring xtra, on hold for 30 mins, get a cabbage, tell him don't go thru your check list, i am a system admin i know what i am doing, i know dsl light is on, but its not authing with server. tell me what you see from your side.

    and he has a look at account, and whatever tool set it up, forgot to add .xadsl to the user, so of course i can connect, so of course it would not connect. makes that change, and what you know i can connect again, with out issue.

  8. #23
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    30th September 2004 - 20:08
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    Quote Originally Posted by Cajun View Post
    better than xtra which has cabbage.
    Which is better than TelstraClear, who have flakes of dried skin answering their phones. And only about 6 of them too.

  9. #24
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    16th September 2003 - 11:36
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    never really had to deal with telstra helpdesk so have no idea

  10. #25
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    Quote Originally Posted by Big Dave View Post
    Ihug, xtra and telecom web sites seem to make it very difficult to interact with anything other than an automated FAQ.
    Deliberate obfuscation and uncommunicativeness? Or lack of any real competition?

    Or here's a thought: maybe Theresa Gattung's publicised $5million+ dollar 'golden handshake' means they can't afford real people to man the phones...
    ... and that's what I think.

    Or summat.


    Or maybe not...

    Dunno really....


  11. #26
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    Quote Originally Posted by vifferman View Post
    Deliberate obfuscation and uncommunicativeness? Or lack of any real competition?

    Or here's a thought: maybe Theresa Gattung's publicised $5million+ dollar 'golden handshake' means they can't afford real people to man the phones...
    yeah interesting that i worked out from her base salary, that her she had pretty much 12 weeks holiday pay owning which is alot of holiday days she locked up

  12. #27
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    Quote Originally Posted by Karma View Post
    You'd have to setup a mail forwarding rule on your email account via the webmail system, however... if you're not subscribing to either broadband or dialup from Xtra I believe the charges for a standalone email account may apply.
    Correct, and it costs a few dollars a month to keep the email address. You also can't send emails from a non-xtra email account, through an xtra line, without having to request that port 25 blocking is removed.

    oh why not... here's my experience from today. Telstra Clear: Client emails me to say he can't send emails to x address... I look, the sending ip is listed as spam. K, which address... mmm... its a Clear one, one of the smtp servers... cool, its their problem.

    Go to the website to let them know (in case they don't know). Look for an email address... none... see the boxes to fill in to "email" them. Fill them in, next page... only to get asked to set up an account, so I can track my question

    Rang them... some poor girl probably had a very weird conversation (it wasn't a ... my internet is broken)

    Pay more for quality
    Quote Originally Posted by Jane Omorogbe from UK MSN on the KTM990SM
    It's barking mad and if it doesn't turn you into a complete loon within half an hour of cocking a leg over the lofty 875mm seat height, I'll eat my Arai.

  13. #28
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    Quote Originally Posted by Gremlin View Post
    You also can't send emails from a non-xtra email account, through an xtra line, without having to request that port 25 blocking is removed.
    Actually you can. You just change the smtp server to smtp.xtra.co.nz and don't bother authenticating. The from and replyto: headers cah be left well alone.

    A lot of NZ Isp's (or foreign email servers...why limit yourself to kiwi based email) have secret port numbers on their SMTP servers that bypass the port 25 blocking. Very useful for laptop users traversing offices that use different ISP's.

    Quote Originally Posted by Gremlin View Post
    spam. K, which address... mmm... its a Clear one, one of the smtp servers... cool, its their problem.
    Ihug take the biscuit as having the most dumbass customer support. On numerous occasions I've practically spelt out the meaning of email headers and told them to block the spam (especially if it's one of their customers) and the dumb @34ckers do a standard response thingie saying the email doesn't originate from their servers. Oh yeah it @#$ckin does.

    As for the guy who said he got through to ihug business support right away, all I can say is he's one lucky SOAB.

    Pay more for quality [/QUOTE]
    Always found Actrix, Orcon and (for a cheapie) Kiwi online pretty good.
    Quote Originally Posted by Kickha
    Fuck off, cheese has no place in pies
    Quote Originally Posted by Akzle
    i would could and can, put a fat fuck down with a bit of brass.

  14. #29
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    Quote Originally Posted by scracha View Post
    secret port numbers on their SMTP servers that bypass the port 25 blocking.
    yeah, we do that, solves obvious headaches nice and easily...

    and plays havoc when the client tries to do a shifty, and not use us to set up a new user outlook account
    Quote Originally Posted by Jane Omorogbe from UK MSN on the KTM990SM
    It's barking mad and if it doesn't turn you into a complete loon within half an hour of cocking a leg over the lofty 875mm seat height, I'll eat my Arai.

  15. #30
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    Quote Originally Posted by Karma View Post
    Yeh, just a shame that Richard typically has the IQ of a grapefruit.
    he wasn't bad - but I have had some bad experiences - not at their help desk though. unreliability, email hassles and down time. but at lest you can get to someone. and a rhindy someone is more reassuring than a recorded countdown.

    It too hard - so I've just set it up so that the emails come to me and I'll forward them to Julie. I'm iterested to keep an eye on the voting anyway.

    It's on www.kiwirider.co.nz now.

    The info is in the mag in letterboxes tomorrow.

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