Ironic innit.

**Zapf** · 6th September 2007, 23:48

Originally Posted by Gremlin

yeah, we do that, solves obvious headaches nice and easily...

and plays havoc when the client tries to do a shifty, and not use us to set up a new user outlook account

not sure how it works now with all that xtra bubble thing...

**Gremlin** · 7th September 2007, 00:10

Originally Posted by Zapf

not sure how it works now with all that xtra bubble thing...

Quite simple... things worked fine before... xtra screwed up, and now they don't... its their fault

Part of filtering spam is assessing the sender... when emails are being forwarded from a "reliable source" the filtering is less effective. Pity we can't block telecom

all the more reason to make them stop depending on xtra

**Mekk** · 7th September 2007, 00:21

Originally Posted by Gremlin

Quite simple... things worked fine before... xtra screwed up, and now they don't... its their fault

Some things need to be sacrificed in order to move forward.

I'd rather they fucked it up royally for a bit and got better than leaving the technology stagnant.

And look at the bright side, some people might go outside.

**MaxB** · 7th September 2007, 01:03

Totally agree with this thread. Xtra customer service is so bad. Just uninstalled the Yahoo Xtra software for good. Never got near to fixing the webmail BS plus Telecon managed to lose about 200 of my business emails. So I put on a new email client and have a webmail account with someone else and no further problems.

The time wasted by having to get hold of my clients to ressure them that I have'nt been ignoring them and then spending hours contacting Xtra could have been better spent out riding. Grrrr

**Karma** · 7th September 2007, 02:23

Originally Posted by Cajun

and he has a look at account, and whatever tool set it up, forgot to add .xadsl to the user, so of course i can connect, so of course it would not connect. makes that change, and what you know i can connect again, with out issue.

Did you tell them when ordering the broadband that you were planning on using your own router?

**LilSel** · 7th September 2007, 03:28

that kinda stuff makes no sense to me... my brother's done computer science etc stuff at akld uni so when anything goes wrong I just call him n he fixes it for me

yay for having a computer smart big brother!!

& at work... the I.T dept fixes everything... n im sure if I got real stuck with something at work I could just ask 'Sanx' & he'd come to my rescue

**Cajun** · 7th September 2007, 07:54

Originally Posted by Karma

Did you tell them when ordering the broadband that you were planning on using your own router?

yes

but what does that matter.

when dialup goes to jetstream should put a .xadsl on the account once it setup so they can connect,

**banditrider** · 7th September 2007, 12:38

Might have something to post one day if my broadband ever gets hooked up. The basics:

Tried to get setup with TelstraClear and they stuffed it up so told them to forget it (they're now losing all my business - home phone etc).

Signed up for the new Vodafone/Ihug deal and received my first email last tuesday telling me it was all go. Still not going and they're doing sweet FA about it at the mo'. Have currently spent over 1.5hours on hold and had a heap of emails unanswered...

**Karma** · 7th September 2007, 13:27

Originally Posted by Cajun

yes

but what does that matter.

when dialup goes to jetstream should put a .xadsl on the account once it setup so they can connect,

The new install CDs are setup that they create the .xadsl username for you.. if you'd have used an Xtra modem it would have hooked straight up, as it was, they should have created the username.

**Cajun** · 7th September 2007, 13:29

well strange i have set up 4 other people up on xtra, and always provide own modem never xtra one, and never had to do anything like that before

**Karma** · 7th September 2007, 13:41

because the four other people you were speaking to had probably setup the username correctly.

So by your own admission you've had an 80% positive association with them then

**Big Dave** · 7th September 2007, 15:24

Originally Posted by Karma

So by your own admission you've had an 80% positive association with them then

Hmmm - me too.
Current 'imbroglio' first that has effected business.

**Cajun** · 7th September 2007, 15:27

Originally Posted by Karma

because the four other people you were speaking to had probably setup the username correctly.

So by your own admission you've had an 80% positive association with them then

not really and don't get me started on there email system.

**Zapf** · 7th September 2007, 19:47

Originally Posted by banditrider

Might have something to post one day if my broadband ever gets hooked up. The basics:

Tried to get setup with TelstraClear and they stuffed it up so told them to forget it (they're now losing all my business - home phone etc).

Signed up for the new Vodafone/Ihug deal and received my first email last tuesday telling me it was all go. Still not going and they're doing sweet FA about it at the mo'. Have currently spent over 1.5hours on hold and had a heap of emails unanswered...

LOL, its Vodaphone. They don't give a shit. And Ihug is now a cash cow for IInet which is a Aussy company.