The tenancy tribunal should help, it doesn't matter if she's got a written tenancy agreement or not. The second you start paying rent somewhere you have certain rights. Actually, the head tenant could not throw her out since he has to give her 3 weeks notice IIRC.
And if she has settled all accounts and the other tenants can not find any valid argument against that claim she should of course have her money back ASAP.
Trust me, it can suck either way. We've recently had a flatmate move out and I have to explain to him time and again what the bond is for... And he has still not sorted out the bloody oil stains he managed to smear all over the driveway. (If anyone has any good advice on getting rid of such things do feel free to PM me).
It is preferential to refrain from the utilisation of grandiose verbiage in the circumstance that your intellectualisation can be expressed using comparatively simplistic lexicological entities. (...such as the word fuck.)
Remember your humanity, and forget the rest. - Joseph Rotblat
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