Shove that up your XXXX State Insurance!

[Number One]

What a boring call centre to be working in - must have been a small one - Sorry just assumed they'd all be set up roughly the same way.

I worked and trained reps and managers in a national call centre that had three sites with queues that would manage the inflow of calls to a service level of 80% of all calls being answered within 20 seconds of the customer dialling the number. Each rep would take atleast 90 calls per day, when I was on the phones I regularly clocked 100-120 a day and everything WAS taped...not randomly - we literally had to 'be able' to pull out every single call that came through plus back it up with electronic and in some cases paper audit trails....people do ask for this stuff regularly too...basically whenever they sense they might be being screwed....and with banks that can feel like all the time.

Re the compliance issue - all banks and financial institions are required to meet the Financial Transactions Reporting Act, which was established to enable the prevention, detention and prosecution of money launderers. So every damn thing had to be recorded, written down and signed in triplicate...worse buerocracy than the Public Service actually !

[Pancakes]

With 90 calls a day they musn't have the depth that our staff are dealing with. We do a whole range of things and most of the staff take 40 - 50 calls each day. I take anywhere from none to 20 depending on what is wrong in each case. I work mainly in fraud and also dealing with IT, laywers. CSR's and customers fixing errors so it's actually pretty interesting.

[Coyote]

At least you're not (nearly) 18 with the desire to get a 600-750. I'm looking at insurance premiums between $800-$2500. Already paying $600 a month for my VFR

[motorbyclist]

bah, save some money and buy the 600 with insurance money after the inevitable accident

that's my plan, and i've got a mate who's looking to downgrade back to a vfr. outperform any 1000/600cc bike in the corners, and you aren't going to write her off cause you gave it too much stick

[bomma]

just completely off topic....the title of this thread is "Shove that up your XXXX..." and im assuming the last word is "Ass"....but being the layman that i am i dont understand how "ass" is spelt with four letters "XXXX"

weird......

[Jantar]

just completely off topic....the title of this thread is "Shove that up your XXXX..." and im assuming the last word is "Ass"....but being the layman that i am i dont understand how "ass" is spelt with four letters "XXXX"

weird......

Ass (ie Donkey) is spelt with only 3 letters
Arse (ie Backside) is spelt with 4 letters.

Simple really.

[cynna]

i havent had my bike insured since swann insuranced increased my premium from about $750 to $1250 for no reason

thats with 40% no claim bonus and only 2 no fault claims in the 6 years i was with them

[bomma]

Ass (ie Donkey) is spelt with only 3 letters
Arse (ie Backside) is spelt with 4 letters.

Simple really.

omg are you God??

[Kendog]

Just received my policy renewal from State. There is a clause now that says you are not covered when 'on any racetrack'. I rang and said I had previously been sent a letter advising I was covered based on the rider development concept, no racing or timing etc etc, but they will not provide track cover now.

Oh well, time to find a new insurance company I guess.

[klyong82]

Just received my policy renewal from State. There is a clause now that says you are not covered when 'on any racetrack'. I rang and said I had previously been sent a letter advising I was covered based on the rider development concept, no racing or timing etc etc, but they will not provide track cover now.

Oh well, time to find a new insurance company I guess.

Kiwibike they have one company that includes trackday cover. http://www.kiwibike.co.nz/