Sucky sucky broadband

[scracha]

My [cough] Broadband sucks and has sucked since I moved here 12 months ago. My neighbour is 200m further away from the exchange and gets 7.3Mbps. I know this because I've fixed half the computers in this village. They're all getting at least 4Mbps. Unfortunately Telecon have hooked me up to the exchange in a different town (7.2Km away) so on a good day I get 0.3Mbps and have to restart the modem at least once a day. My previous ISP got nowhere with Telecom's wholesale dept. and my new ISP aren't getting any joy too. Any advice on what my next step should be would be appreciated. My porn takes far too long to download.

[coteesh]

a little off topic, but is there any ISP in New Zealand that has lax policies on the amount of data you can download per month? In Canada I would download 150 GB/month for about $60. Apparently that would cost $2000 using Telecon. Sorry for thread jack

[janno]

Well after moving back from Aus last year, the speeds that Telescum offers are positively snail like.

And the Aussie govt is complaining that their internet speeds are holding the nation's businesses back and something must be done AT ONCE!!

I'm on a perfectly good exchange by NZ standards and it's still really patchy. Effin TeleScuz.

[mynameis]

My [cough] Broadband sucks and has sucked since I moved here 12 months ago. My neighbour is 200m further away from the exchange and gets 7.3Mbps.

I know this because I've fixed half the computers in this village. They're all getting at least 4Mbps. Unfortunately Telecon have hooked me up to the exchange in a different town (7.2Km away) so on a good day I get 0.3Mbps and have to restart the modem at least once a day.

My previous ISP got nowhere with Telecom's wholesale dept. and my new ISP aren't getting any joy too. Any advice on what my next step should be would be appreciated. My porn takes far too long to download.

Sir how do you know where the exchange is and more importantly how the cables are laid down to be able to say who is further? Either case it's irrelevant because you're not connected to the same exchange as they are init?

I am surprised you still get 300k when you say you are 7.2 k's from the exchange, theoritically speaking you should not even be on ADSL even if you are then you should be getting dial up speeds.

Either case what you should do is call up Telecom ask to the trace cables from neighbouring cabinets and the "other" exchange your villagers are connected to and do a test to see what your best option is. Sometimes they can switch your cabinets/exchange if ports are available.

Good luck.

[mynameis]

a little off topic, but is there any ISP in New Zealand that has lax policies on the amount of data you can download per month? In Canada I would download 150 GB/month for about $60. Apparently that would cost $2000 using Telecon. Sorry for thread jack

There are literally 100's of ISP's in NZ who offer ADSL you'd just need to look around to name a few: Xtra, iHug, Orcon, TelstraClear, Slingshot, MaxNet, XNet, Iconz, ect..ect..

[mynameis]

Well after moving back from Aus last year, the speeds that Telescum offers are positively snail like.

And the Aussie govt is complaining that their internet speeds are holding the nation's businesses back and something must be done AT ONCE!!

I'm on a perfectly good exchange by NZ standards and it's still really patchy. Effin TeleScuz.

Time to head back aye?

Well ADSL 2 is being rolled out from this year few exchanges around the conuntry already have it and are getting speeds of 15 to 20 Meg so hopefully things will change for the better.

Plus the lousy Gattung has gone so hopefully things will be done in a different way by DR Reynolds !

[Mental Trousers]

Phone numbers are linked to the exchanges. So, in theory, if you change your phone number to something in the Waihou exchange then they should connect you to the correct exchange. Theoretically.

[mynameis]

Phone numbers are linked to the exchanges. So, in theory, if you change your phone number to something in the Waihou exchange then they should connect you to the correct exchange. Theoretically.

You can still carry your old number around these days with "Number Portability" even if you switch exchanges and carriers i.e. From Telecom to TelstraClear or from Auckland to Christchurch.

[Mental Trousers]

Yep. But if he changes numbers they're not going to move a number that exists in the Waihou exchange over to the Te Aroha exchange and hook him up with that. They'll issue a disconnect on the old number and a connection on the new number.

[mynameis]

Yep. But if he changes numbers they're not going to move a number that exists in the Waihou exchange over to the Te Aroha exchange and hook him up with that. They'll issue a disconnect on the old number and a connection on the new number.

Yeah that's right, number thing aint a big deal though people have the option should they wish to carry their old numbers around now, especially when they switch carriers.

His broadband sucks. Try switching cabinets/exchange if possible and if it would make a difference, otherwise he's shit out of luck really.

[scracha]

Sir how do you know where the exchange is and
more importantly how the cables are laid down to be able to say who is further? Either case it's irrelevant because you're not connected to the same exchange as they are init?

Umm..about 30 calls to Telecom. 9 visits from Transco. 12 calls to Orcon. 4 calls to iHug. I've been read word for word what Telecom wholesale said to my previous ISP. Even offered to pay the 4 digit sum for a new phone-line but they couldn't guarantee that it'd be any better (I only want it as good as my next door neighbors). I guessed they're on a different exchange as they're a short walk from my house and get roughly 28X faster broadband.

I am surprised you still get 300k when you say you are 7.2 k's from the exchange, theoritically speaking you should not even be on ADSL even if you are then you should be getting dial up speeds.

Sorry...should be 6.2K's. I'm the last telephone on the loop that comes from the little repeater station in our village. The repeater station has a new box next to it that houses some new ADSL equipment and is <200m away. Unfortunately the run to my house from this box is over 1Km (according to Transco dude who took signal measurements).

Tried some Linksys and Belkin modems. Only the D-link manages to hook up. Usually drops down to 64Kbps or cuts out. The engineers (3 were out the same day) traced it all the way back to the exchange I'm on to check for faults. Told me I should never have been hooked up with ADSL at my house and that I should pay for satellite. I told them that I checked with Telecom whether I could get ADSL here before buying the house so as far as I'm concerned it's their problem.

Either case what you should do is call up Telecom ask to the trace cables from neighbouring cabinets and the "other" exchange your villagers are connected to and do a test to see what your best option is. Sometimes they can switch your cabinets/exchange if ports are available.

They keep telling me the cabinet is full and waffling about "someone having to move out". This has been for about the past 6 months. They've built a few new houses in the last 6 months and I've been round hooking up their modems and getting pretty pissed off about the whole thing to be honest. I can't even go for a mobile option as I can barely make a voice call on either network, the signal being so poor.

Good luck.

Number is used for business so I can't lose it. Have offered to pay for another number and have the first one diverting to it. Can't understand what moving a physical phone connection has to do with the actual number in this day and age.

[Winter]

scracha, you say your neighbours get it sweet?

Buy them a case of beer, ask them to order a 2nd phone line, + adsl on it. Run a cable down the fenceline, and there you go.

Pay them a year in advance or something plus a bit for their troubles.

[scracha]

scracha, you say your neighbours get it sweet?

Buy them a case of beer, ask them to order a 2nd phone line, + adsl on it. Run a cable down the fenceline, and there you go.

Pay them a year in advance or something plus a bit for their troubles.

Possibly a solution but no offence, I pay Telecon 4 grand a year for the privilege of running a couple of copper lines to my house and making some phone calls. The least they could do is give me a decent bloody phone line. Ask any kiwibiker who's phoned me...it's like speaking on a bad walky talky. Bad enough with my bloody accent.

[Timaa]

just get xnet, best in new zealand. and freaking quick compared to telescum.

[mynameis]

Umm..about 30 calls to Telecom. 9 visits from Transco. 12 calls to Orcon. 4 calls to iHug. I've been read word for word what Telecom wholesale said to my previous ISP. Even offered to pay the 4 digit sum for a new phone-line but they couldn't guarantee that it'd be any better (I only want it as good as my next door neighbors). I guessed they're on a different exchange as they're a short walk from my house and get roughly 28X faster broadband.

Nothing to quivel about you're in the ICT field and you know why they cannot give you any "guarantees", it's the same all around the world. It's a "best effort service" nothing more because it's a consumer level product/service. Telecom and many other Telco companies around NZ offer a 99.98% guaranteed service level via other networks such as frame relay, DIA and CID connections you just pay more than $1000 a month for that, that's all. The option is there.

Sorry...should be 6.2K's. I'm the last telephone on the loop that comes from the little repeater station in our village. The repeater station has a new box next to it that houses some new ADSL equipment and is <200m away. Unfortunately the run to my house from this box is over 1Km (according to Transco dude who took signal measurements).

If there is a cabinet feeding you which is only 1 Km or so then it should work perfectly fine isn't it? How come you aren't connecting from that then ?

Tried some Linksys and Belkin modems. Only the D-link manages to hook up. Usually drops down to 64Kbps or cuts out. The engineers (3 were out the same day) traced it all the way back to the exchange I'm on to check for faults. Told me I should never have been hooked up with ADSL at my house and that I should pay for satellite. I told them that I checked with Telecom whether I could get ADSL here before buying the house so as far as I'm concerned it's their problem.

There are many puppets at Telecom; you being experienced should be able to pick this up easily, only deal with people who know their job not just any call centre monkey who will answer the call and say yes you can broadband.

They keep telling me the cabinet is full and waffling about "someone having to move out". This has been for about the past 6 months. They've built a few new houses in the last 6 months and I've been round hooking up their modems and getting pretty pissed off about the whole thing to be honest. I can't even go for a mobile option as I can barely make a voice call on either network, the signal being so poor.

Well unfortunately that's what the case is you know you won't get a call from Telecom saying Dear Sir a port is now available from XYZ exchange/cabinet you can hook into it now and get good ADSL, you'll have to be proactive and keep trying if you want a decent connection to continue your porn downloading.

More importantly what you need to do, to solve the problem is give them a call make sure you obtain the right information from them, because as a customer you have the right to that info. And you're a business customer who deals with other peoples connections who are customers of Telecom.

Know what exchange you're connected to, whether your connection is fed form an exchange or a cabinet, if so, what cabinet it is, how far you are from the cabinet, what type of cables run from the cabinet to your house and what the noise levels are .. i.e interference attenuation ect..ect..

And then you will have to find out from them which cabinet/exchange is closet to you that has a DSLAM and can provide you with ADSL, you have to know this info if you want to solve the problem.

From there find out how many ports it has and how many are being used. If all are being used, constantly call and check up to see if one has become free or not.

Also knowing if new cabinets are popping around the place would be helpful, especially if there are new houses being built.

Hope that helps, all else fails pack your shit move back to where you went from and happy surfing and downloading porn Sometimes in life you have to give up something's to gain others, you know what I am on about Hope you're loving the green grass, lovely big yards, peace and quiet, fresh air and more importantly sexy sheep and hot bootilicious farm girls.

Number is used for business so I can't lose it. Have offered to pay for another number and have the first one diverting to it. Can't understand what moving a physical phone connection has to do with the actual number in this day and age.

Too true you can carry your number around now.