I've had a lot of experience dealing with ACC due to my accident 10yrs ago. Here's my thoughts.
1/ The initial kick-in of ACC was smooth and effortless, just like it should be. 80% of my wages automatically into my account, I did nothing, I couldn't as I was in hospital.
2/ However this was just the basics, they were not at all forthcoming with the other entitlements I had. It took a threat of legal action against ACC by a local lawyer for them to pay me my independence allowance. Cue large back payment and life-long payments after said threat. Thanks for helping. I know, if you don't ask you don't get, but when they go out of their way to not inform you of your entitlements how do you know what to ask for.
3/ Case managers. After being on ACC for 12mths I had a meeting with my case manager. She accused me of being lazy and not willing to work, that my condition was minor, very common and reversible. I asked if she had even read my file. She told me she didn't need to, that she used to be a nurse and she knew what it was that I had, and that I was just using it as an excuse. I asked her to read my file immediately. She refused. I insisted. So she did. The look on her face as she realised just how serious my injury was was priceless, her apologies however went on deaf ears. I spoke to my doctor about this, and at a general medical meeting he brought up the issue. Turned out that she had been using this approach with a number of clients. He and other doctors took action. Next time I visited ACC she was on reception, looking very sheepish.
Through ACC I did a course that was run by 3 guys, all business mentors but from different backgrounds. One of them was an ex-case manager for ACC. I had a private meeting with these guys and was informed by them that the case managers are in a round about way paid bonuses to move clients quickly back to work. Of course this is understandable, at the end of the day it is in everyones best interest to get people on ACC back onto their own feet. However when it is at the expense of the clients well-being then this is not acceptable. They gave me the scenario of the typical case manager, starts full of enthusiasm to help their clients, approaches their managers looking to help their clients, get refused over and over again, and end up just doing the refusing themselves. They (ACC) are not interested in 'helping' you, they are only interested in returning you to work, at any cost to the client.
I got smacked up on independence day in 1995. Spent 4 Months in Hospital. In the Waikato..
ACC is run, I think, on Parr with Auschwitz death camp. Many of the case managers I have come across over the years could have qualified easily for the SS. and the final solution.
Shaun you will mend up best your body is able to. But you have an uphill battle with ACC I can promise you that.
The best advise I can give you is to get an advocate to work on your behalf. There are a lot of retired lawyers out there that will go in and bat for you. O One did for me, and made a hell of a difference to my quality of life, and finances.
Ring the citizens advice bureau in NP they most likely will put you straight onto one.
Cheers and thanks for the memories.
the very best of luck to you.
Huck
Sorry - i personally could have "charged him for reparations due to dangerous driving causing harm" - but alas soon as you sign that ACC form that all goes down the toilet.
Of course i found out about this after the crash.
The cops still charged him with Dangerous driving causing harm - but i was not represented as this was the cops vs him.
Hense no reparations.
Reactor Online. Sensors Online. Weapons Online. All Systems Nominal.
Sounds like a call to fair go or campbell live! should be made
"hero bike racer recovers but ACC treats him like dirt"
nothing like good media coverage to get these dickheads to pull finger!
its Crazy Big Al but if your have lesbian fantasies you can read it crazy bi gal if you like!
Yup, what SPB said.
The care I got for my smashed-up hand last year was second to none. I didn't pay a penny and didn't wait a day longer than necessary for anything.
When ACC kicks in to cover medical treatment, it's absolutely top-notch.
There do seem to be some administrative issues with covering income replacement for people who are permanently injured, etc, though.
kiwibiker is full of love, an disrespect.
- mikey
Sounds like you are in the same boat as I. I do recall a ACC officer coming to see me prior to leaving hospital minus one leg. I said to the ACC officer how an I to get into my home as I have about a dozen steps to climb. (besides loosing one leg the other was fractured in three places) so it was in plaster as a result. Anyway back to the story. The ACC employee said to me, in front of two good friends visiting at the time. (Quote) Well if you can find an old door and perhaps nail some chicken wire on it. Surely that will do the Job (unquote)
I have been putting up with case managers like that for years. Until I found an ACC advocate. Boy o boy did he give them a piece of his legal mind. I have had it real good these last 4 years since he came on board to help me. I suggest to any long term to permanent clients of ACC. You must find an advocate to help you. As mentioned to Shaun the citizens advice bureau is a good place to start looking for one.
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