Disappointing service

[Sparky Bills]

Mt Eden motorcycles.

In your new bike thread, you thanked them for sorting you out with the bike and gear...

Me thinks your just looking for atention.

[Jantar]

what store?

This one? http://www.kiwibiker.co.nz/forums/sh...ad.php?t=72282

[zeocen]

The same shop I got my new ER6F from, with unbelievable service. Which I then took back a week later for my 1,000km service and had a Givi set up installed, all the while having a 2006 Kawasaki z750 as a loan bike while they gave mine the royal treatment, being called up and popping over today to see it ready to be ridden with a better Givi set up than actually agreed on, as well as my father also being bewildered at their unbelievable service....

Well, I guess the 1 negative can shatter 100 positives, how sad. I could talk this shop up until the cows come home, that would go for every single person I know who has shopped there/bought their bike from there.

[marioc]

bit off topic sorry but what did you think of the z750 compared to the er6 ?

[325rocket]

Mt Eden motorcycles.

In your new bike thread, you thanked them for sorting you out with the bike and gear...

Me thinks your just looking for atention.

i think its fair enough to be pissed off when you get fucked around like this. as he said earlier most of this happened after he picked up the bike and the biggest problem was the lack of follow up. is it really that hard to make a phone call. this has happened to me recently and after chasing the shop myself about five time i gave up as i was feeling like a c**t.
best thing you can do is let it go and spend your money elsewhere

[fizbin]

The same shop I got my new ER6F from, with unbelievable service. Which I then took back a week later for my 1,000km service and had a Givi set up installed, all the while having a 2006 Kawasaki z750 as a loan bike while they gave mine the royal treatment, being called up and popping over today to see it ready to be ridden with a better Givi set up than actually agreed on, as well as my father also being bewildered at their unbelievable service....

Well, I guess the 1 negative can shatter 100 positives, how sad. I could talk this shop up until the cows come home, that would go for every single person I know who has shopped there/bought their bike from there.

As I said they came recommended to me by another biker mate of mine, who had exceptional service from them.
I am only stating my experience with them nothing else. As i understand it most people have awesome service there. I however have found my treatment to be off. The unfortunate thing is that it has put me off the store. I will no longer shop there, or have my bike serviced there.
I would expect no different from any customer that i dealt with that had a problem with my service.

[fizbin]

i think its fair enough to be pissed off when you get fucked around like this. as he said earlier most of this happened after he picked up the bike and the biggest problem was the lack of follow up. is it really that hard to make a phone call. this has happened to me recently and after chasing the shop myself about five time i gave up as i was feeling like a c**t.
best thing you can do is let it go and spend your money elsewhere

Thank you someone who thought about the post rationally and didn't just type before there brain thought about what it was there fingers were putting on the screen. +1

[bully]

i know where your coming from, iv tryed every bike shop in my area, i now go out of town, even some of thos are no good. i could wright a book about this.
i have found one im happy with, hopfully i can stick with them. i do understand stuff happens and i am understanding and patient.
however in all fareness its the same in alot of trades.

[Nagash]

Evenign brother,

Glad to hear you got a new bike!

Shame about the service though.. I mean this shit happens. I'm not too happy with Wild West Honda for pretty much the exact same reasons but am very happy with Cycletreads because they got back to me pretty much instantly.

Though i've also heard Mt Eden motorcycles have excellent service, maybe they were just having a bit of an off week, or two..

There's more bike stores in the sea..

[fizbin]

Hey Nagash
How ya feeling? how the bike?
Yeah thats what i thought to. i am not to phased. this wasn't a post to dis them i just needed somewhere to vent i think. today was the last straw
Meh

[surfer]

Did you tell them their service was shit? And then ask them what they were going to do about it?

Or did you sit on it and go quiet in which case how are they supposed to know their service is shit?

If the service is shit tell them up front and give them a chance to fix it. More people need to come forward and say at the time they are recieving a shit service that this is shit service, instead of whingeing about it later.

Well that was my six penneth worth of shit Hope you get great service in the future.

[JATZ]

Just out of curiosity, have you had words with the bike shop about your service, or lack of. Seems odd that others ahve had gret sericeand yours was shit

[vindy500]

maybe they dont like you

[fizbin]

maybe they dont like you

you know i never thought of that. Maybe thats it... do you think a shower might help?... haircut?

[Cr1MiNaL]

Im not against Mt Eden but they are bloody expensive compared to the rest... or maybe its because I ride a sexay Yamaha? - Go Henderson Motorcycles and Adam Inta, hes the man.