Consumer Guarantee claim help - Whole motorcycle?

[Mystic13]

Thanks trustme for the stuff you've sent through.

I'm still looking for the been there done that person.


Cheers

[AllanB]

Run the thing up the arse of Auntie Helen's Limo - then you will get all the publicity you require.


Actually call Fairgo and Cambell Live - if you are lucky they may be interested.


Plus I'd name the German bike here, surely you do not want anyone else having the same issue.

Can the ABS be disconnected? sounds safer without it.

[pete376403]

refer this thread - it's been done:
http://www.kiwibiker.co.nz/forums/sh...ad.php?t=81568

[Mystic13]

Thanks pete, I've PM'd the guy.

Cheers.

[riffer]

Plus I'd name the German bike here, surely you do not want anyone else having the same issue.

Allan, I think anyone with half a brain has worked out which bike it is by now.

[merv]

At least Wellington is safe, no one sells that foreign stuff here any more.

MD has been quiet on this thread and of course he had a great run with his, see this thread http://www.kiwibiker.co.nz/forums/sh...ad.php?t=41069 so it is a shame to hear of the problems you are having Mystic13.

[Mystic13]

At least Wellington is safe, no one sells that foreign stuff here any more.

MD has been quiet on this thread and of course he had a great run with his, see this thread http://www.kiwibiker.co.nz/forums/sh...ad.php?t=41069 so it is a shame to hear of the problems you are having Mystic13.

Yeah we used to talk a bit a while back when he still owned the bike. I think he went back to Triumph.

And, I got my third mirror today. I wonder what happens when I'm out of warranty. Do I just buy a mirror every 10,000km's. I have to wonder if it wouldn't be smarter for the manufacturer to re-design them rather than having them wear out and replace them.

And how would Wellington be safe... we still ride them there. And that South coast road is so unused. I was down earlier in the year doing some work for a few weeks and my morning routine was from Brooklyn, down the South Coast, coffee at Lyall Bay (or just turn around) and blat back to Brooklyn and into town. The road was empty.

Wellington City has to have the most manhole lids per kilometre in New Zealand.

I love the place. I just wish I was more into off road then.

I'll be back.

So back on topic.... anyone been there and done that with this stuff.

Cheers

[doc]

I've got an Italian thing with a lemon type problem. Out of warranty now but in the year before the warranty expired all sorts of electrical issues, but surprisingly they never experienced the problem during service checks. 1 month, I kid you not, out of warranty, it is dead in the water , nup never going to go again. It's a common problem with this model. Seems all will be fixed if I hand over $900.

[geoffm]

With the CGA, it is the dealers problem. It is up to them to deal to the NZ agents - not you. Make sure you have copies of all the repairs and history. Take a copy of the CGA - it is short, powerful and is your freind. Highlight the "consequential damages" section.

Brakes sound like the servo brakes on BMWs. A high tech solution looking for a problem to solve, and totally ruining a good bike in the process. It is one thing apart from money that would stop me buying a 2005-07 K1200S.
Geoff

[Mystic13]

With the CGA, it is the dealers problem. It is up to them to deal to the NZ agents - not you. Make sure you have copies of all the repairs and history. Take a copy of the CGA - it is short, powerful and is your freind. Highlight the "consequential damages" section.

Brakes sound like the servo brakes on BMWs. A high tech solution looking for a problem to solve, and totally ruining a good bike in the process. It is one thing apart from money that would stop me buying a 2005-07 K1200S.
Geoff

Geoff have you been down this road. The brakes issue seems to be the electronics misinterpreting what is happening and acting accordingly. Our best guess on the forum is the bike is thinking it is loosing directional stability (starting to slide) and therefore releases the brakes till it determines traction is all good. In reality we're on a dry road, braking (and not hard), in a straightline with no chance of a slide and then what appears to be loss of brakes for up to two car lengths. The manufacturer now acknowledges the event but states it is normal ABS operation. I think they have just competely missed it at best and at worst the bean counters are ducking for cover on a big recall.

What I want is a total refund at best or my bike replaced at worst. My particular bike seems to be more vibey than others and seems to have been built on a Friday by someone who'd been given their notice earlier in the day.

Oh and I got another mirror today. Apparently it didn't need tightening, it had died. My bike has now had relationships with 5 mirrors. The 2 originals and 3 replacements. Mirrors may well be classed as a consumable here.

So have you been there and done that or know someone who has.

Thanks for the info.

[Grub]

I've got an Italian thing with a lemon type problem. Out of warranty now but in the year before the warranty expired all sorts of electrical issues, but surprisingly they never experienced the problem during service checks. 1 month, I kid you not, out of warranty:

The Consumer Guarantees Act takes no notice of Warranties. It says that if you expected the bike to last longer than that when you bought it then you are entitled to be compensated for its failure.

If you had issues prior to the expiry of the warranty period and told the dealer, then you're well covered. Who is to say that they never "found" the problems during warranty service. It's the likelyhood that they found the problem but kept quiet about it on which the CGA was founded.

[cs363]

came across this:

http://www.motorcycledirect.co.uk/news152.php

And even more interestingly:

http://www.k-bikes.com/forums/showthread.php?t=7719

Worth a look:
http://www.motorcyclistonline.com/mo...bmw/index.html

[Trumpess]

Mystic13 .... have you even started to help yourself with this warrenty/dodggy bike issue??
The longer you leave it the harder it will be.

You have been given plenty of advice on where to start and what processes you should be concentrating on.
You could be waiting a very long time to find that person who has had a similar problem.
Meanwhile time is ticking away!
If you can't help yourself, no-one else will.

[Grub]

Cheers - and I'm still looking for help from someone who has been there and done that.

I'm still looking for the been there done that person.

Answered! pete376403 has been there, has done that, has won the case, has got the new bike ... so why are you still saying ....

So back on topic.... anyone been there and done that with this stuff.

Geoff have you been down this road. So have you been there and done that or know someone who has.

Answered surely . Time to get on with it. We look forward to progress reports now.

[Mystic13]

Yep, compiling everything at present. I'll let you know how it all goes when it's done.

Cheers.

(and if someone else pops out of the woodwork who has been there and done that then all the better)

I have two aims;

1/ get out of my bike because it can't be fixed by the manufacturer

2/ get enough happening that the manufacturer realises this is a serious issue and fixes it. I'll be forwarding a copy of my info to the manufacturer direct and when the hearing is done, if and when I win, I will publisize it on the net with the aim of trying to get the manufacturer to acknowledge and fix the fault. In my opinion it seems it will only be a matter of time before a rider is injured or killed.

Thanks for the comments.