sorry tangent ahead .......
sad to hear about the shop , but lets face it the whole bike shop thing is down the pan ...the whole business model of the bike shop is out dated and ..well I wont go as far as saying flawed ..
crash damage and consumables . thats it ,,as sad as it is , you dont want repair ..
well repair could work ( maybe ) ..fixed price and a mechanic on the ball ,,ie get it right first time, and is quick and accurate ...........
Harley had it right with image and strong branding, but even now the bike side is falling down
Royal Enfield had it right with the bikes , cheap , and the spares are REALLY CHEAP ... and MAY ...( if the spares remain v cheap ) get it right again with the new bike ... ( I doubt it as the tooling was expensive )
I dont know , i would go down the events side of thing , good customer service ( limited range though , but backed up with a network ,,ie people who will take on the big jobs) and trying to involve bike shop and customer and bike in an event ,,,( no a sausage sizzle is plain dumb ... best left for schools trying to raise money for new chalk ,,)
a bike shop is service work , be happy in providing a service . ...... ( a customer wants to hop on bike and share experience of a ride with friends in /at after the ride ....had a few beers , dont worry bike shop is here to get you home ...........
Stephen
"Look, Madame, where we live, look how we live ... look at the life we have...The Republic has forgotten us."
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