Fucking ADSL and Slingshot

[Sniper]

So I thought I might join the cool, hip crowd and upgrade my account to maximum download and 128 upload so that I could be the bees knees

The upgrade has been completed on the 3rd and since then, I have been going SLOWER!!!! Yes you read right, my download speed has gone from 1500Mb/sec to 800 to 900Mb/sec. I thought that something was not right so I rung Slingshot to see if it was because of the network upgrade or recent outages or something.

Spoke to some chap and was told that nope its fine, it must mean my line is not up to the challenge. So I took a couple of deep breathes and asked how my line went from a constant unfaltering 1500Mbs/sec on a 2Gb limit to a slow 900Mbs/Sec on an unlimited download speed and was met by some excuse of line capacity and I should ring telecom and ask them what my line could carry. Strange that my modem tells me my line can carry 3546Mbs/Sec

I think I need a stiff drink and start contemplating moving to someone who at least knows what they are fucken talking about. Gotta love NZ ISP's

/rant

[Titanium]

Take it to Telescum with a big stick ......

Fark ....

On the recommendation of the xtra representative I changed off my plan that was going to be discontinued ....

Was very happy on my 10Gb cap, 2 mb downstream and 320 kbps up stream ..... loverly. Never went near my 10GB limit and generally hovered around 2 GB per month .... at speeds of 2.7 mbps down and 320 kbps up....

So, went to the "new" 7.5 GB down stream and 7.5 GB up stream plan ..... as advised by nice Wilfred, but speeds may only be up to 85% of that in peak times ......... he said .......

So I get home tonight..... wooo hooo my new plan........ wot a piece of shit. No 7.5mbps here..... it is SLOWER than my old plan at only 2.272 mbps down stream ..... no where near 7.5 mbps or even 85% of that ..... and a nice 864 kbps up stream ..... I am also informed that there never was an upstream speed of 7.5 mbps ……. So Wilfred lied ….

Telescums answer is – what you have got is as good as it gets …….

So to Telescum xtra team in Auckland …. Wilfred, Mitesh, Jason and Mark …… up yours, thanks for the 51 minutes on the phone for fuck all …..

Since then .......

I have Telescum bending over backwards .......... I have taken them to task to the highlest levels on the following point

But your literature indicates that "your connection might not always reach its maximum speeds" so therefore by default there must be a period of time where it will reach its maximum speed ...... please let me know when that might be.

[Titanium]

It is also key to keep your ISP and Telecom one and the same, i.e only use XTRA as all other resellers will blame Telecom and Telecom will refer you back to your reseller.

With Telecom as the only provider there is no one to blame.

[Sniper]

Yea, I know that. I went with slingshot as they were the ones who could hook me up to ADSL without having to charge me a line connection fee of $159 like Xtra and IHUG wanted to

[Ghost Lemur]

Bahahahaha.

I know it's not good to laugh at others misfortune, but I know for certain you guys are capable of research and making informed choices. Therefore you would have certainly taken in all the fine print and found out that nothing is garanteed and it is certainly NOT unlimited. Add to that that everyone (including Telecom) have known for months that this would slow down a LOT of people.

Sniper - Why aren't you on cable? It'd solve your issues.

As for going with Xtra by default. Don't. Just don't.

The only way you get improvements is competition. Supporting the incumbent means you are saying you are happy with the service exactly as it stands, no improvements for you thanks.

*hugs cable and checks to if 10GB file download has finished, yip*

[Virago]

To put it in perspective, an hour ago I was on dial-up. I just changed over to broadband (Xtra Go-large plan), and have a connection speed of around 2.5mB/sec. Compared to dial-up it's bloody marvelous!

[Wasp]

join the club, click the link in my sig for my line details - it used to be 3200/128, should be max/max

[Sniper]

join the club, click the link in my sig for my line details - it used to be 3200/128, should be max/max

I didnt even break a 100kbps on the download. Good to see my upload is OK

[bane]

To put it in perspective, an hour ago I was on dial-up. I just changed over to broadband (Xtra Go-large plan), and have a connection speed of around 2.5mB/sec. Compared to dial-up it's bloody marvelous!

3 days on go large - steady 3900kbps... and my address has an "RD1" in it!
(struggled to get a steadt 33kbps on dial up....)

[Coyote]

join the club, click the link in my sig for my line details - it used to be 3200/128, should be max/max

I'm on the 1GB cap plan, so this is the speed I experience for 3 1/2 weeks of every month:

[WINJA]

Theresa Gating Is A Cunt , Shes Been Paid A Fortune And We Never Got Shit

[Rhino]

So I thought I might join the cool, hip crowd and upgrade my account to maximum download and 128 upload so that I could be the bees knees

The upgrade has been completed on the 3rd and since then, I have been going SLOWER!!!! Yes you read right, my download speed has gone from 1500Mb/sec to 800 to 900Mb/sec. I thought that something was not right so I rung Slingshot to see if it was because of the network upgrade or recent outages or something.

Assuming that you have rebooted your router/adsl modem, the most likely cause is the contention ratio at your local exxchange. it's possible that you are now sharing a different route back to your ISP (along with more other users than before.)

Instead of sharing the backhaul bandwidth with 30 other users, you may now be sharing with 50

[disenfranchised]

I work for slingshot (in the IT team, not just their call centre..so I know what I'm talking about) and I can definitely say that we haven't changed anything our end.
Telecom automatically converted all our 3.5Mb/sec customers up to the full speed version, chances are they've done the same to their own customers, and all the other ISP's out there.

Which means you're now sharing that contention ratio between the same number of users...who just all happen to be going full tit.

I reckon it's definitely slower.
But I've heard we will be increasing our backhaul capacity soon, which should improve things.

[Wasp]

Which means you're now sharing that contention ratio between the same number of users...who just all happen to be going full tit.

I disagree here, just because people can doesnt mean that they will/are.

i think somthing more suspicious is up, i was actually on my 3.5 mb plan for a few days after everyone I knew switched over, i was still getting 3.2mb on my 3.5mb plan 2-3 days after xtra switched all their customers over and i didnt notice anything different.

infact on the evening that it switched over (at 7pm approx) i had run a speedtest before hand (at about 5:30). after it reconnected i was at 2.8/110 on my new max/max plan (this is about 7:15).

i'm just not happy cos they advertised "max line speed" and ive seen it do better, thats false advertising right?

[scracha]

i'm just not happy cos they advertised "max line speed" and ive seen it do better, thats false advertising right?

I'm just sticking with the Orcon 5Gb 2Mbps plan until things settle down. Quite happy with their service and their tech support appear to have a brain [1]. Was on their unlimited 256 until Telecon raised wholesale prices.

What nobody seems to factor is that toll calls make more of a difference to many peeps [2] than saving 5 or 10 bucks on the internet side.

Talking of false advertising. Anyone else genuinely appalled at the new Xtra Go Large adverts on the TV [3]?

[1] ALWAYS excellent. Slingshot tech are pretty much always hopeless. Xtra, Telstra and ihug seem to answer with a retard 50% of the time and someone who knows what they're doing the other half.
[2] Especially us self employed suckers who spend a fortune on calling bloody mobiles.
[3] Does the (what I assume is) "fair usage" small print become readable on a 42" plasma?