My rant to Telecom (xtra)

[kro]

I have sent two emails since this "Go Large" "Full Speed" bullshit went live, complaining that my connection has actually deteriorated quite badly, to the point where once I could get 50-150kbps download speeds, to not having got anything better than 25 since the "improvements"

Both times, I was given this carbon copy bullshit reply, that was intended to placate me, by showing severe corporate arrogance, and generally brush me off with some technical "excuse", and the people who replied to my email would close my enquiry off, and mark it complete, which is clearly wasn't.

This time I went for the jugular, and wrote a spiel that would make a politician cringe, and told them that if I got one of those carbon copy replies, that they use to fob off the pensioners, and non-geek types, that I would terminate all business with them, and this finally got some action, and my complaint has been referred to the "Technical Dept". Apparently I will be contacted in the next few days to try and resolve the issue.

I'll keep you posted.

[Mom]

I Apparently I will be contacted in the next few days to try and resolve the issue.

I'll keep you posted.

Hate to say this but......... sorry mate I have been there and done that, it can drive you crazy......good luck!

[ajturbo]

shit!!.. you have phone lines down south now???

[kro]

Yer, it does drive to to insanity, but I pay good coin for something not worth a third of that, so I'm going to stick to them like poo to a blanket (I shudder to think how this saying came about), and damn well get some answers.

[kro]

shit!!.. you have phone lines down south now???

It's state of the art, complete with huge switchboards, with ladies sitting in front of them, plugging plugs into shiny sockets, we're pretty proud of it.

Our power station in Nelson used to be a couple of hamsters running in those excercise wheels with dynamos hooked up to em....true story !!!

[wilber]

I have same problem with speed with telstraclear, seems like as more people sign up the slower it gets,was thinking about changing over but will hold off right now see what happens if they sort there shit out .

[Wasp]

my complaint has been referred to the "Technical Dept". Apparently I will be contacted in the next few days to try and resolve the issue.

Theres a Tui if i ever saw one. even before all the adsl problems this meant "call us back in a few days"

edit: my latest result is 3194/370, im with orcon

[spookytooth]

i actualy got a letter from telicon saying most ppls speeds had increasted but i was one of the unfortunate ones that had slowed.alot of bla bla bla about my distance from how broadband works ect and i get a months credit WOW funny thing was i hadnt noticed as i wasn't using it alot so never complained

[Edbear]

Hate to say this but......... sorry mate I have been there and done that, it can drive you crazy......good luck!

Yeah, wot she said...!

[Indiana_Jones]

I know ur pain Kro.

I got the go large plan, utter bollocks. The net keeps dying, slow speeds etc.

I knew it would happen when they said they were going fullspeed.

Useless pricks

-Indy

[oldguy]

So is there anything we can do about it, at times Im getting dailup speed.

[NighthawkNZ:Me]

I not sure which plan we are on been on it for 5 years now and the name keeps changing


anyway I have noticed a little increase in speed but nothing major... suppose im one of the lucky ones

[Gineen]

They tested my Broadband and wrote to me admitting that my download speed was only 2.9 Mbps instead of the 3.5 that I am paying for. (5GB/month)
Does this mean that under the Consumer Guarantees Act that I don't have to pay for a service that I not receiving?

[Karma]

Does this mean that under the Consumer Guarantees Act that I don't have to pay for a service that I not receiving?

No.

(10 chars)

[Gineen]

Geez Weasel, do you work for Telecom?