My dealings with Mt Eden Motorcycles! (Not all pleasant!)

**enigma51** · 20th January 2007, 17:57

Originally Posted by SixPackBack

Guess you never heard the story about my yellow GSXR?...bought from Colemans and ran well until 36k. then for no apparent reason the bike would stall for up to 10 seconds at a time; this nearly killed me a coupla times!

After taking the bike back no less than 6 times and Colemans replacing the ECU, loom, ignition, sensors ETC the fucker was exactly the same. It would be fair to say their fault diagnosis extended to replacing parts in the hope of rectifying the fault.

Never again ...

Well I can promise you one thing not all my experience with colemans has been great so if it was not for Dan I dont know if i would go in but then again I also had some great service from some of the other blokes

**SixPackBack** · 20th January 2007, 17:59

Originally Posted by Crasherfromwayback

They (as you can clearly see from this post) don't. Well, not for long anyway.
I've been in five different bike shops over 20 years, and none of them would purposely fuck someone about or rip anyone off.
The bike industry is too small, and too competitive to have that attitude.

And yet from a customers view it happens frequently [well in Auckland anyway]. I think Kiwi's in general keep quiet about shit service not wanting to rock the boat, and it maybe that workshops not measuring up often do not realise. Customers politely pointing out their dissapointment to the service provider would perhaps be the most constructive approach.

**James Deuce** · 20th January 2007, 18:03

Or you can ring repeatedly about needing some help, get ignored, and then get treated like crap when you do complain. Usually the person in question will refuse to accept responsibility for creating the problem in the 1st place too.

**Crasherfromwayback** · 20th January 2007, 18:06

Originally Posted by SixPackBack;904795 Customers politely pointing out their dissapointment to the service provider would perhaps be the most constructive approach[/SIZE

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100% agree with you there SPB.....it's hard to know someones fucked off if they don't let you know!

Also....if you've got a guy (or woman) working for you that's doing sub-standard work.....you may well be losing precious business without knowing....so once again....better to know!

Silly old Allan Martin was right about one thing though...."It's the putting right that counts!"...but you can only do that if you're given the chance....

**Crasherfromwayback** · 20th January 2007, 18:07

Originally Posted by Jim2

Or you can ring repeatedly about needing some help, get ignored, and then get treated like crap when you do complain. Usually the person in question will refuse to accept responsibility for creating the problem in the 1st place too.

I might know that 'person'!
Was that never sorted to your satisfaction Jim?

**James Deuce** · 20th January 2007, 18:10

I went in to pay my bill and got a bollocking from the "person" for a. complaining, and b. bagging them. I also got the bollocking in front of other customers and other staff members.

I know when I'm not wanted.

Let's just say the organisation has some good people, but one person has certainly rained on my parade.

**SixPackBack** · 20th January 2007, 18:13

Originally Posted by Crasherfromwayback

100% agree with you there SPB.....it's hard to know someones fucked off if they don't let you know!

Also....if you've got a guy (or woman) working for you that's doing sub-standard work.....you may well be losing precious business without knowing....so once again....better to know!

Silly old Allan Martin was right about one thing though...."It's the putting right that counts!"...but you can only do that if you're given the chance....

Yup..as a Workshop Manager myself feedback is important.

One thing that struck me about the original post that started the thread was the lack of communication, I would suggest that a normal course of events might include regular updates from the Workshop.
Hell, thats just good manners.

**Crasherfromwayback** · 20th January 2007, 18:16

Originally Posted by Jim2

I went in to pay my bill and got a bollocking from the "person" for a. complaining, and b. bagging them. I also got the bollocking in front of other customers and other staff members.

I know when I'm not wanted.

Let's just say the organisation has some good people, but one person has certainly rained on my parade.

That's so not cool!

You're always welcome in our place Jim!

**Drum** · 20th January 2007, 19:07

Originally Posted by SixPackBack

..........One thing that struck me about the original post that started the thread was the lack of communication, I would suggest that a normal course of events might include regular updates from the Workshop......

Exactly. If it's going to be delayed a week a simple phone call to the customer to let them know would go a long way. It's standard customer service, but most mechanics just don't seem to get it!

**outlawtorn** · 20th January 2007, 22:02

Originally Posted by SwanTiger

What idiot leaves their "new" motorcycle in 150 kmp/h winds during a storm? HELLO !!

Say no more.

That's a bit harsh no? Obviously you've never done anything wrong before....lead us oh good and genius one and teach us the err of our ways, or sod off, your choice!

**Gremlin** · 20th January 2007, 22:58

Originally Posted by Loopy

Ricky still works for them but he now works for the their wrecking shop. City Motorcycle Wreckers in Grey Lynn somewhere me tinks. Hes a good boy.

Ricky left the wrecking a few months back. Wrecking has now closed its doors, and the shop is there until all the parts inside are sold. When I last spoke to him, I think he was going to do a short stint at Haldanes, and then off to Ozzie..

re Mt Eden, I like the guys, and they are busy. Being busy, they also appreciate the customers that trust them. They have had customers who refuse to pay for extra work, saying it was not part of the job, yet the shop knows, if they send them down the road, the potential to crash is great, and they will be bitched at more.

I admit I like Mt Eden, they do good work, and I trust them. Find a shop you trust, and use them. Shops like loyal customers, and the loyalty goes both ways.

Their lead time on servicing is down to a week now, it used to be as high as 2 weeks...

**Karma** · 20th January 2007, 23:19

Originally Posted by Bytor

Everyone has their favourites - hell some people even like Robber Baron

I've never had any problems with them eh, and I know that when I get a WOF or something done that they're through on the bike and I'm told of any problems.

Originally Posted by Gremlin

I admit I like Mt Eden, they do good work,

Well that's debatable, but each to their own.

I've not had much cause to be in bike shops for mech problems, but from my experience;

Cycletreads - Fantastic, eager to fit you in and will chat over what a problem is for a non-mech minded person like me

Action Bike Wrecker - Ok, not a garage as such, but great bloke, always ready to lend a hand for a very small fee

Colemans - Only went in there a couple of times when I had the ZX4R, felt a bit of brand snobbery to be honest, what was a ZXR doing in their establishment?

Mt Eden - Ok I spose, really small workshop though, and their mechs remind me of morlocks eh.

Depends on personality I think, if you can get on with different people then go with the flow eh.

**scumdog** · 20th January 2007, 23:35

Originally Posted by SixPackBack

Guess you never heard the story about my yellow GSXR?...bought from Colemans and ran well until 36k. then for no apparent reason the bike would stall for up to 10 seconds at a time; this nearly killed me a coupla times!

After taking the bike back no less than 6 times and Colemans replacing the ECU, loom, ignition, sensors ETC the fucker was exactly the same. It would be fair to say their fault diagnosis extended to replacing parts in the hope of rectifying the fault.

Never again ...

If you had bought a Harely in the first place instead of one of those loser breeds you wouldn't have this kinda budget-buyer problem...