What would YOU do?

[Headbanger]

I would be telling them that would be the last time I'd be using them, and why. I'd also be telling them that 'bad news' travels far and wide...

This is what I would do. And I would have done it immediately upon seeing the bike.

[yod]

I would shit in the pockets of the tradesmans overalls!

Would you allow spectators

more importantly, would you wait for him to take them off?

[Stirts]

more importantly, would you wait for him to take them off?

Yes, I am shy.

[The Pastor]

If no damage is done, i wouldnt be worried, but i'd still yell at him. Maybe hed offer a discount, but probably unlikely.

If you dont do anything, it'll happen again

[short-circuit]

more importantly, would you wait for him to take them off?

I'd watch if the overalls stayed on (youtube though probably not live )

[shafty]

Frosty, is this the type of workshop which has the sign up "Bikes stored at Owners Risk" ?

I wouldn't be happy, but would ask - and expect, a good explanation.

If the bike was in the shop for a "non test ride" job, I'd expect no labour charges as an apology.

[The Stranger:Me]

Awrighty Mr/mss biker I need to ask the collective opinion of you lot.
Heres a situation. You drop your bike into a tradesman for some minor work. The work in no way requires the bike to move.

I tend to agree with MDU.
However, I would also point out that anyone working for me that didn't test his/her work on completion would get their arse kicked.
This may sound obvious, however in my experience both as a Carpenter then as a foreman and in IT is that most don't actually check their work adequately on "completion". I use the term loosely as as a job is not complete until it is checked.
Every bike I have worked on here be it forks, engine, brakes or electrical work has been road tested.

That said, I guess if I could paint I wouldn't be raod testing it.

[Cheshire Cat]

I wouldn't go back there ever again.

[Katman]

Frosty, is this the type of workshop which has the sign up "Bikes stored at Owners Risk" ?

I think you'll find that most workshops store vehicles "at owners risk".

That simply means that they're not covered for theft by the workshop's insurance. The premium to cover theft of customers vehicles from the workshop is huge and most don't carry it.

[Maha]

Awrighty Mr/mss biker I need to ask the collective opinion of you lot.
Heres a situation. You drop your bike into a tradesman for some minor work. The work in no way requires the bike to move.
You spot your bike an hour later parked outside a parts supplier several k's from the workshop. The bike was used to pick up parts for another job.

What would you do/say??
Not hypothtical chest beating but honest hey I would do.... answers if possible please

Why didnt you just take a car??.....

[Katman]

Why didnt you just take a car??.....

Yes, I'm wondering, just which way around is this hypothetical situation?

[boman]

I have no issues with a qualified mechanic taking my bike for a test ride and evaluation. If it involves him doing errands on the way - good for him.

If it's joyriding and just because it's my bike and petrol - or convenience - he a thief.

What he said.

Especially if the bike is yours, being a competent mechanic and all, there would be no reason for a test ride then.

[Taz]

You been using customers bikes to run errands Frosty??

[steve_t]

Find out who it was and kick em in the nuts

+1

[R1madness]

Hmm a difficult one here.

For us it is company policy that every bike worked on goes for a pre and post work ride. Otherwise how can we tell we have made a difference? It also gives us the chance to let the owner know of any problems comming up.

If the parts store is within the distance required for a test ride then it would make sence for the mechanic to stop off there to save a courier charge to another customer.

Having said that tho i must say i would look at it altoghther differently if one of my staff took a customers bike for a joyride. They would be up for disaplinary action that could involve a written warning for serious misconduct or dismissal.

Go back and talk to the SHOP OWNER not the mechanic or the shop manager. Ask for an explination, remember this will be the first he will know about it so give him a few minutes to check with his workshop manager and the person on the job. If your still not happy tell him you want to make a formal complaint in writing and that you would like a written reply. DO NOT GO IN BANGING THE DESK OR YELLING ABUSE. That will get you nowhere. Be polite, listen to the answers and take time to consider your reply. Ask them how they would feel in your situation and what they are perpared to do to put it right for you. Have something in mind that you would accept as a sign of "contrition" on their behalf. Remember if you accept their appology (if needed) or their attempt to put it right it is only fair to let people know "they have put it right".

Sometimes even mechanics are human and make mistakes or judgement errors. If you let him put it right you can end up getting the best service at the lowest price for ever. Burn him and you will only get the satisfaction once.