Appliance insurance tip.

[ynot slow]

Take it out.
My Panasonic 37"plasma shat itself yesterday afternoon,rang dealer and told "we send it away,back in 2-3 weeks".Asked how old I said just over 12 months,I said bought it around 12th August last year,so warranty should be ok.Nope guy said 12 mths warranty only,so thought I'd have some fun,told him I think it WILL be fixed free of charge,I will remind Panasonic that you would expect a shit TV to last longer than that,let alone a so called quality brand,the guy on other end said no they won't,yes they will I said again,less than 3 weeks outside normal warranty period isn't considered unduly way out of time.

Will drop it in tommorrow morning,have receipts and also extended warranty insurance which I begrudgedly took out,now I am happy to have spent extra $125 or so,but will see what conspires when it returns back,if I have to pay I will show them the cover we have taken out.Be good to see how customer service is,not stores fault but wonder what tv I can borrow?When we had to replace say a lounge chair/couch under warranty we had loaners to give to customers.

[SMOKEU]

Extended warranties are a waste of money on new products; they offer no extra protection over the consumer guarantees act.

[Mully]

Extended warranties are a waste of money on new products; they offer no extra protection over the consumer guarantees act.

+1 - learnt this the expensive way. Thought I was buying "piece of mind" when in reality, I coulda hammered them on the CGA anyway.

[p.dath]

Extended warranties are a waste of money on new products; they offer no extra protection over the consumer guarantees act.

+1, assuming it was purchased for domestic use. If purchased for commercial use, then it may have some merit.

[onearmedbandit]

CGA doesn't cover you against damage caused by power surges, brown outs and other power source related issues. Nor does it cover for free technician call outs. It doesn't cover you for accidental damage either. And these are just 3 of the benefits an extended warranty can offer you. And yes I work in the industry. So I have first hand experience.

[SMOKEU]

CGA doesn't cover you against damage caused by power surges, brown outs and other power source related issues. Nor does it cover for free technician call outs. It doesn't cover you for accidental damage either. And these are just 3 of the benefits an extended warranty can offer you. And yes I work in the industry. So I have first hand experience.

That's what contents insurance is for.

[marty]

i had a Panasonic HDD DVD player. the HD shat itself after 2 years, after giving trouble for about a week. there is a world wide problem with them i have since found out. panasonic won't touch it. a new $800 HDD was cheaper than fixing it. if i had have taken a 5 year warranty it would have paid for itself about 5 times over. Harvey Norman gave me a 5 year warrany at no cost when I bought the Sony HDD DVD i replaced it with. My samsung 46" LCD has just had a new speaker on extended waranty, so i'm sold on it. i am going to get it on everything valued at over $1000 from now on.

[Jonno.]

Mate you had grounds to appeal via the CGA, 2 years is not reasonable for an expensive player ($800).

[robertydog]

Purchased a 5 yr warrenty with a 43'' TV. It shit itself alfter 4 1/2 years. Fixed no questions asked. Apparently it was going to cost a good amount too. So im guessing i could be even. Go Uncle Harvey.

[marty]

Mate you had grounds to appeal via the CGA, 2 years is not reasonable for an expensive player ($800).

did that. and it was $1200 new. they weren't interested. i now prefer to be proactive. i'vemoved on though - just not buying any more panasonic gear

[Jonno.]

Of course they're not interested, it's in their interest for you to go "okay, they said no now I'll spend another 800" but it's written into law. Tell them to get fucked speak to the manager, the manager don't want to know, tell them to get fucked and talk to their boss. The law is obvious in this case, two years is not reasonable for a dvd player for which you paid 1200.

http://www.consumeraffairs.govt.nz/c...s.html#quality

[dogsnbikes]

Take it out.
My Panasonic 37"plasma shat itself yesterday afternoon,rang dealer and told "we send it away,back in 2-3 weeks".Asked how old I said just over 12 months,I said bought it around 12th August last year,so warranty should be ok.Nope guy said 12 mths warranty only,so thought I'd have some fun,told him I think it WILL be fixed free of charge,I will remind Panasonic that you would expect a shit TV to last longer than that,let alone a so called quality brand,the guy on other end said no they won't,yes they will I said again,less than 3 weeks outside normal warranty period isn't considered unduly way out of time.

Will drop it in tommorrow morning,have receipts and also extended warranty insurance which I begrudgedly took out,now I am happy to have spent extra $125 or so,but will see what conspires when it returns back,if I have to pay I will show them the cover we have taken out.Be good to see how customer service is,not stores fault but wonder what tv I can borrow?When we had to replace say a lounge chair/couch under warranty we had loaners to give to customers.

Had a problem with panasonic about 4 years ago when the TV blew a tube 3 weeks before the warrenty ran out at that stage it was a 2 year warrenty and it was mentioned that they are only making the new tubes to last 12 months hence the 12 month warrenty

we did get it fixed but after heated discussions with panasonic about the fact we had too take it back to the shop we brought it at... didn't see the point taking it all the way to lower hutt when we lived in katikati so it could be couriered to AKLD WTF

[marty]

Of course they're not interested, it's in their interest for you to go "okay, they said no now I'll spend another 800" but it's written into law. Tell them to get fucked speak to the manager, the manager don't want to know, tell them to get fucked and talk to their boss. The law is obvious in this case, two years is not reasonable for a dvd player for which you paid 1200.

http://www.consumeraffairs.govt.nz/c...s.html#quality

was 2 years ago now. i've moved on..

[onearmedbandit]

That's what contents insurance is for.

And not everyone has contents insurance, and nor does everyones contents cover power surges. Also there is the matter of the excess with most contents insurance, of which our policies have none, not to mention the effect on premiums. Despite your cynical viewpoint, in a lot of cases extended warranties do have real added value, as backed up by the examples above.

[ynot slow]

Also bought a power surge protector at the time,also on recomendation of staff,call it an add on sale maybe,but was also type of insurance if you like.

That way all bases covered.Be interesting to see what happens.