
Originally Posted by
shrub
It's a real shame when something like that happens, it spoils the fun knowing your bike is injured, but I have just had a look at the broken chain concerned, and it's rusty and dry. My guess is the last time it saw chain lube was at service time (over 2000 km ago), and I'd say that was the last time it was adjusted. The dealer concerned can hardly be held to account for anything except perhaps not reminding the lass concerned to regularly lube her chain, and maybe all customers need to be reminded to check oil, tyre pressures and chain regularly.
Did you see the adjuster that has sheared, potentially due to poor casting (not the dealers fault), causing the wheel to be allowed to slip forward on one side?
Did you realise the dealer had promised said lass AA membership 10 months ago?
You think I guess as I do that 2000kms ago during the service the dealers staff should have noticed the chain was dry then and made a note to show the customer how to adjust the chain, or at least scheduled a visit, and sold the customer some chain lube.

Originally Posted by
shrub
I guess it's a sign of the times. Modern cars don't need anything but petrol, and I can imagine it would be easy to think that bikes are the same. Bit of a bugger all the same and it doesn't stop the frustration of a breakdown.
Surely and this is just my pondering here, you have made the sale, you want a happy customer as they return and buy gear, lube, service etc from you, during the course of the sale you have learned the rider is new and inexperienced, why for gods sake do you not give them a facts sheet, and explain the maintenance schedule to them, offer them a session showing basic maintenance like how to lube a chain, check tyres etc.
Its not the destination that is important its the journey.
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