Wellington Motorcycle PR = FAIL

**Mystic13** · 8th October 2009, 04:28

Originally Posted by buellbabe

With ya there. Thats why I live in Auckland and take my bike to Road & Sport. Their service dept actually understands the concept of SERVICE.

Of course now that I have discovered TripleZee I won't be using R&S as often but becoz they have been so good to me in the past I feel a certain loyalty towards them and they will definately be servicing the CR. tripleZee can take care of the X1...

Well that's interesting. I wouldn't touch Road & Sport if they were the last bike shop in town. It just goes to show how an experience can leave you cold. So Rogue & Sport have satisfied some people. Hmmmm. As for Auckland we have a whole bunch of really good bike shops here.

If you book in then it seems to me the bike shop need to do what they can to get it done.

**Kendog** · 8th October 2009, 05:30

Originally Posted by Muppet

I wouldn't give them a second chance, or in your case a third chance. Do it the NZ way and vote with your feet fella, fuck 'em!

Originally Posted by _Shrek_

well said Lurch, except for the last line, buellbabe is right in what she said on behalf of Aj, I'd be realy pissed as well

but i've had only good dealings with these guys, so rather than rant on here Aj call them & get right up them

happy biking people

Originally Posted by ajturbo

looks like i should have checked the phone number ...

021 326 577

is this MY mistake?????

woops???

no the customer is never wrong???...
BUT it seams I could be at fault here....

A nice thing to do AJ would be to edit you first post and this to it.
People are reading the first post and not the rest so assume WMC are crap.

**ajturbo** · 8th October 2009, 05:34

an up-date....

have sorted out the phone number thingy...
they have sourced a part that is required..
now for me to sort out what I am going to do....

see told you it was all about ME

**ajturbo** · 8th October 2009, 06:39

Originally Posted by Kendog

A nice thing to do AJ would be to edit you first post and this to it.
People are reading the first post and not the rest so assume WMC are crap.

good idea matey.... thanks

**kwakalover** · 8th October 2009, 06:40

just like to say on the bike shop subject that Planet Honda in Whangarei is great, only been going there for 10 months or so but had nothing but good service and advice from them,

sorry about my non-rant

**Gubb** · 8th October 2009, 11:03

Originally Posted by paulmac

speed n custom in pukeura !! bay. Great to deal with. Only do Harley

Where does the "speed" come into it then?

**ynot slow** · 8th October 2009, 14:10

Originally Posted by Gubb

Where does the "speed" come into it then?

Hehe he rides a harley,anything quicker than walking speed is speed for them.

But he's a good bastard as well,and the moto-x nut with him is pretty good,actually a good bike shop who understand service.

**_Shrek_** · 8th October 2009, 17:33

Originally Posted by _Shrek_

well said Lurch, except for the last line, buellbabe is right in what she said on behalf of Aj, I'd be realy pissed as well

but i've had only good dealings with these guys, so rather than rant on here Aj call them & get right up them
happy biking people

Originally Posted by Kendog

A nice thing to do AJ would be to edit you first post and this to it.
People are reading the first post and not the rest so assume WMC are crap.

i wasn't bagging WMC, but you're right i should have read all of it 1st,

to see it sorted

**MarkH** · 9th October 2009, 10:47

I don't get it - was this a straight forward WoF & checkup? Booked in on Tuesday, dropped the bike off on Monday and by the end of the day Tuesday it hadn't even been looked at?

I can understand no phone contact if they didn't have the right phone number, but surely having the bike for the entire day should have been sufficient to get the WoF done on it. I wouldn't have been too happy with that - I have sold my car so I only own one motor vehicle and wouldn't expect to be without it for too long just to get a WoF.

**Crasherfromwayback** · 9th October 2009, 11:13

Originally Posted by MarkH

I don't get it - was this a straight forward WoF & checkup? Booked in on Tuesday, dropped the bike off on Monday and by the end of the day Tuesday it hadn't even been looked at?

I can understand no phone contact if they didn't have the right phone number, but surely having the bike for the entire day should have been sufficient to get the WoF done on it. I wouldn't have been too happy with that - I have sold my car so I only own one motor vehicle and wouldn't expect to be without it for too long just to get a WoF.

For the record MarkH...it was also here to diagnose a charging issue. This also required the removal of the primary cover to check the stator for physical damage. The customer wanted that checked BEFORE we even did the wof check. So we couldn't really go forward until we spoke with AJ.

Pete

**ajturbo** · 9th October 2009, 11:23

Originally Posted by MarkH

I don't get it - was this a straight forward WoF & checkup? Booked in on Tuesday, dropped the bike off on Monday and by the end of the day Tuesday it hadn't even been looked at?

I can understand no phone contact if they didn't have the right phone number, but surely having the bike for the entire day should have been sufficient to get the WoF done on it. I wouldn't have been too happy with that - I have sold my car so I only own one motor vehicle and wouldn't expect to be without it for too long just to get a WoF.

it appears that the phone number was wrong....

so = to blame eh... i didn't check they had right number.... they didn't check they had right number,

**ajturbo** · 9th October 2009, 11:26

also... just off the phone to them...

once WE had the number sorted...

and ... now i have got them to do the whole job... the parts arrived over night (TRUE!!!)

and i will have my baby back with a new WOF tonight....(but as i am a soft cock..)_ i will be using the van to pick it up....

**buellbabe** · 9th October 2009, 11:56

Well thats fantastic news...and gotta add that AJ had already told me that the Welly guys had sourced the Stator, most impressed with that guys, well done!

However in all fairness, AJs original post seems to have been misinterpreted slightly...the point being made was that the bike was booked in on Tuesday to check the stator and also warrant the bike.

So why wasn't the bike even touched on Tuesday???

Good on ya Welly MC for looking after him now but thats what the original gripe was about. Guess there must have been a glitch somehwere...shit happens eh?

As for my own comments about R&S..Mystic13 you are the first person I have heard of who hasn't had a satisfactory experience with their service dept (not talking about any other area of the shop...I am just talking about the service dept) and I guess there are bound to be others out there eh?

Oh well never mind... I'm still smiling and I know that AJ definately is.