Warranty claim settled at glacial speed

**Pussy** · 13th December 2009, 20:20

Brett, you have more patience than me!
What a fiasco!
Glad it's finally sorted for you

**Sensei** · 13th December 2009, 21:01

Just get your stuff through AF1 then you'll be sure of - A > them having it & B > of getting it .

**Hitcher** · 13th December 2009, 21:11

Originally Posted by Sensei

Just get your stuff through AF1 then you'll be sure of - A > them having it & B > of getting it .

If this hadn't involved a factory warranty claim, then that is exactly what I would have done.

Call me naive after having owned a series of Japanese motorcycles, but their factory warranties are actually worth something to a point where nobody who buys a Honda/Kawasaki/Suzuki/Yamaha brand new ever thinks to ask the question as to whether the distribution network can honour them. And you shouldn't have to for Aprilias either. It should just happen. That's one of my points.

**carver** · 13th December 2009, 21:15

it is your fault for buying a italian POS

**steve_t** · 13th December 2009, 21:16

"found" in Taiwan eh? Convenient

**Owl** · 13th December 2009, 22:20

The only problem with Triumph's in NZ is Triumph NZ! Aprilia+Triumph NZ wouldn't bear thinking about.

Glad you got it sorted in the end Hitcher!

**ManDownUnder** · 13th December 2009, 22:26

Originally Posted by p.dath

... you've done the KB community a service

(psst - you forgot "gallant" and "noble")

"Ta Hitch" would've been ok too

**AllanB** · 13th December 2009, 22:32

9 months for a piddly little part - Mrs B and I can make a human being in that time frame!

Are Triumph NZ just as crap with Triumph parts?

**Owl** · 13th December 2009, 22:38

Originally Posted by AllanB

Are Triumph NZ just as crap with Triumph parts?

No, Triumph parts availability is generally pretty good.

**ukusa** · 13th December 2009, 22:51

Originally Posted by Owl

No, Triumph parts availability is generally pretty good.

generally? Occasionally maybe!

**Spuds1234** · 13th December 2009, 23:56

Ive got exactly the same service from Street And Sport down here in Christchurch as the first poster did from Triumph.

Except replace the sensor with handle bars, the time frame etc is all the same. They only just arrived this week.

Personally I would never buy another thing from a Triumph store and wouldnt reccomend them to anyone. They are more than happy to sell you a bike but after sales service is poos.

**kwaka_crasher** · 14th December 2009, 00:57

Originally Posted by Hitcher

I bought my Shiver on 4 January this year, after much umming and arring. The two-year, unlimited factory warranty was a major driver of my purchase decision. The attitude and performance of the Aprilia New Zealand distributor ostensibly makes that warranty worthless.

Not the first time I've heard this said.

Originally Posted by p.dath

You deserved to be pissed and disappointed by the appalling service. And you've done the KB community a service by posting how difficult it is to get the warranty honoured.

It's certainly a clincher for me. I'll never even consider owning one while this situation of indifference toward the customers needs and clear incompetence exists.

Originally Posted by gammaguy

Personally i would have used my rights under the CGA after a lot less than nine months,and returned the thing for a full refund as you were quite rightly entitled to.

A tad drastic and it likely wouldn't be successful in the MVDT as it's not what many would consider a serious defect.

I'd have simply given them written warning of their need to effect an prompt repair and if they failed to do so within a period I specified I would have just purchased the part myself from overseas, had it fitted and claimed all costs including the lodgement fee through the Disputes Tribunal. Life is too short to be fucked around by wankers.

**JimO** · 14th December 2009, 05:47

Originally Posted by AllanB

Are Triumph NZ just as crap with Triumph parts?

Triumph NZ are the Cagiva distributer, i waited around 7 months for new front discs for a warranty claim

**SixPackBack** · 14th December 2009, 05:58

Triumph NZ are the part distributors for Aprilia and Cagiva, is that correct?

.......If this is true it would seem they are in the driving seat to completely wreck the reputation of two of their competitors!?

..........There can be no logical explanation for parts taking so long to arrive in NZ [not just in this case and thread, but also the similar sob stories I am aware of from owners off site]. Most small parts can be flown in for a slight increase in cost within a matter of two weeks, so why does it take so long?

Commiserations Hitcher, no one should have to put up with that sort of shit, and as you mentioned, generally UJM owners don't!