Warranty claim settled at glacial speed

[bane]

Don't buy one with a gold trellis frame and you'll be just fine. Having said that, Triumph New Zealand hasn't imported any 2009 model bikes with the silver trellis frames yet.

This one?
http://www.trademe.co.nz/Trade-Me-Mo...-259422877.htm

Looks a good deal if it is...

[JimO]

w
The second attempt to get the right rotors was hampered by the fact that the person they needed to contact was on holiday (they also spent much time on holiday when I was waiting for my handlebars). All up it took about 8 weeks to get 2 rotors replaced.




.

the guy on holiday was one of the excuses that i heard as well

[Hitcher]

Looks a good deal if it is...

That's a great deal. Motorad in Wellington has one for the same price. Both are 2008 year models.

In addition to getting a written assurance from Triumph NZ about honouring the factory warranty prior to purchase, prospective buyers should also point both Emoto's and Motorad's service departments to the www.serviceaprilia.com web site where all of the documentation exists about how to detect and pre-empt speed sensor issues. One set of coloured connectors requires taping with waterproof tape. The other should be OK. I suspect that all of the NZ imports are potentially affected by corrosion between the connector and the sensor.

There are only three significant issues with 2008 Shivers. One is a starter motor recall (none of the specified VIN numbers were imported new into New Zealand); the second is dashboard condensation; the third is speed sensor failure. All of these appear to have been remedied on later model bikes.

All of this information is, by the way, available to the New Zealand distributor and should come as no surprise whatsoever to them or to their retailers.

[sidecar bob]

the guy on holiday was one of the excuses that i heard as well

If a changed level of service is noticeable either within, or outside the organisation when someone is on holiday, then the company involved needs to seriously review its structure.
I also recieved that excuse, among many others when i had issues with the 125.
The bike industry is about 30 years behind the car industry in that respect. The last time you could have got away with the holiday excuse & parts taking 7 months regarding cars would have been the late 70's.
Oh, and the shop didnt want to do the swing arm recall on my RSV because the distributor didnt pay them enough to do it (only after i found out about it through a mate with the same model)
After pressuring them, they tried to make me feel like it was some kind of special favour, not a full on safety recall.

[Pussy]

After reading all the posts here.... Suzuki NZ seem like saints!

[Swoop]

Airfreight orders take 3 days from pick date to arrival in NZ. What's this 8 week to 9 month bulshit people are expereiencing...

It is interesting to note that quite a few (non motorcycling) companies are NOT keeping their stock located in NZ, but in Australia. Overnight courier is the preferred method of delivery to this Banana Republic.

The customer base in NZ is small. Couple that with the issue of businesses closing and the logical solution is to base the stock holding in Oz. This crap of lying to the customer is not acceptable, especially with the global market and the ability to get anything sent to your mailbox within 48hrs, just makes a mockery of the "customer service" we frequently see in NZ.

[HenryDorsetCase]

As a present Triumph owner, I have read this with concern. Especially now my warranty is expired. Hopefully I wont need any service or parts..... ever.

Might just buy that Harley I have been looking at.

[Tank]

As a present Triumph owner, I have read this with concern. Especially now my warranty is expired. Hopefully I wont need any service or parts..... ever.

Might just buy that Harley I have been looking at.

I believe that Triumph parts are all OK - its just the other marques that the same importer brings in.

[sidecar bob]

I believe that Triumph parts are all OK - its just the other marques that the same importer brings in.

Uhh, no. Best you message dogsnbikes & ask how his 955i stator is getting on.

[Owl]

Uhh, no. Best you message dogsnbikes & ask how his 955i stator is getting on.

Yeah I might just do that!

I guess then that I've been rather lucky with Triumph parts?

[madmal64]

I believe that Triumph parts are all OK - its just the other marques that the same importer brings in.

Urm No! Try getting accessories and bits for the new T Bird! 9 Week wait for a few bits & bobs, Still waiting for the rest.

[sinned]

I don't think that Triumph New Zealand actually cares about who buys its bikes. My non-legal options are being quietly mulled over.

With your PR/Spin experience you should be well equipped to inflict serious damage.

That service doesn't surprise me in the least, Bret. I suddenly feel a lot better that my Aprilia only took five months to fix!

Unbelievable.

After reading all the posts here.... Suzuki NZ seem like saints!

I was surprised with 2 failures of Suzuki bikes but very pleased with the Service. A new SV1000 had a collapsed clutch at 1000kms and parts had to be sourced from Japan - dealer loaned me a bike and the SV1000 was back on the road in 3 weeks. Busa had a failed rectifier at 3000kms - part sourced and back on road next day.

As a present Triumph owner, I have read this with concern. Especially now my warranty is expired. Hopefully I wont need any service or parts..... ever.

I was told about the risk of not getting parts for the Speed Triple but bought one anyway. At the time I thought if the worst happens (what happened to Hitcher) I would buy another bike. The Speedy did require a thermostat under warranty and they had that part in NZ.

You are more patient than I woudl have been with a problem of this sort, on a new, expensive motorbike. The CGA makes it the retailers problem - i would have had them in the Disputes tribunal in a month.
BTW this is not the first or only complaint that I have heard about Triumph NZ. That, along with the overpriced NZ parts is one of the main reasons I don't now ride a 1050 Sprint. Had enough of that from BMW, and Triumph is apparently worse.

Triumph prices are high - $500 for a flyscreen! The extra bits seem to start at $500.

I am surprise Hitcher didn't go-for-the-jugular many months earlier.

This makes me feel comfortable knowing I have a Suzuki in the garage.

[AllanB]

It's a bugger. If and when I change my Honda I would seriously consider some form of Bonnie as I'd be changing to the more relaxing side of motorcycledom. Plus they strike me as a excellent blank canvas.

Having read this thread I figure a second hand one would be the way to go - any warranty claims will have been met, even if it took 2 years! And any parts I need I could order from the webthingy and have them in NZ in under 10 days.

Shit happens to machinery and the warranty is only of value if it is honoured and the problem promptly rectified.

We should all move from writing/e-mailing Nick Smith and direct our 'concerns' regarding warranty claims to Triumph NZ.

Dear Sir

It is with great concern that I write to you as I have been seriously considering a new Aprilia, however in light of recent information I have read regarding the extraordinary length of time it takes to settle a warranty claim or obtain parts in New Zealand I .......

[SPman]

And this is being well documented and sent to the Aprilia Head Office ???????

I'd sure like to know my official importer is doing it's best to destroy my brands reputation in a country..............

[spacemonkey]

I have admit this thread really has worried me, I've been eyeing up buying a new bike and most of the ones that have stood out to me now seem to be a bit risky as they are all Triumph (triumphant failure?) NZ's badly supported brands.
Motoguzzi
Aprilla

Oh well I guess that still leaves me with Ducati monster or.... Brutale!