Ouch. An expensive noise

[Crasherfromwayback]

At least I can do a freaking oil change.

Good for you.

[scumdog]

Having to take your bike to an authorised dealer for the services to keep your warranty valid is a load of bullshit.

Having to fix something/pay out money to some monkey who never went back to the dealer until 'something' went wrong is also bullshit....

[dipshit]

Having to fix something/pay out money to some monkey who never went back to the dealer until 'something' went wrong is also bullshit....

I'm not going to let mechanics that can't do oil or spark plug changes or fit bodywork back on properly work on my bikes. It's that simple.

[scumdog]

I'm not going to let mechanics that can't do oil or spark plug changes or fit bodywork back on properly work on my bikes. It's that simple.

True.

So why should a dealer trust YOU to do better than his workshop dudes??? - especialy when (indirectly) may have to cough up if something goes wrong 'under warranty' - which specifies maintenance be done at a dealership?

[Ronin]

I'm not going to let mechanics that can't do oil or spark plug changes or fit bodywork back on properly work on my bikes. It's that simple.

Then the manufacturer does not have to pay out on any warranty claim. It's that simple.

[dipshit]

True.

So why should a dealer trust YOU to do better than his workshop dudes??? - especialy when (indirectly) may have to cough up if something goes wrong 'under warranty' - which specifies maintenance be done at a dealership?

I still have to have some proof that the services were done. Keep receipts for oil and filters etc. Or even receipts from other non authorised Suzuki workshops if I choose to take it to someone else.

If they were that worried about it - they could always try raising their own standards of workmanship. I really don't think they give a f^%$ though.

[dipshit]

Then the manufacturer does not have to pay out on any warranty claim. It's that simple.

Only if the servicing wasn't carried out and the claim was a result of that.

[kwaka_crasher]

So why should a dealer trust YOU to do better than his workshop dudes??? - especialy when (indirectly) may have to cough up if something goes wrong 'under warranty' - which specifies maintenance be done at a dealership?

Dealers don't pay for warranty claims. Manufacturers do. They can TRY to specify that maintenance must be done at a stealership but at the end of the day that's not a requirement they can hold you to. As long as the servicing is done to a reasonable standard they have no grounds on which to refuse a claim.

Then the manufacturer does not have to pay out on any warranty claim. It's that simple.

That's complete and utter bullshit - it's that simple. Unless the fault being claimed was directly attributable to action or inaction of the person servicing the bike, any warranty claim must still be honoured. If you have a broken conrod through a manufacturing defect it's still their problem.

Sure, they might try to wriggle but when don't they?

[FROSTY:Me]

wasn't there a case recently where a manfacturers warranty was forced to be honoured?
I dont remember specifics but it was something about servicing being done by a non autherised agent.

[Gremlin]

The easiest option is simple...

Get yaself a bike you can't service... and non-authorised shops can't service either Well, ok, all the basic oil changes etc, no problem.

My KTM gets plugged into the diagnostics every service for assessment to make sure she's running sweet, and all engine mapping changes have to be done by the specific gear.

[dipshit]

My KTM gets plugged into the diagnostics every service for assessment to make sure she's running sweet, and all engine mapping changes have to be done by the specific gear.

That's fine providing the people operating the gear are competent.

Otherwise you're screwed.

[scumdog]

That's fine providing the people operating the gear are competent.

Otherwise you're screwed.

Sounds like a shit-load of stuff in life.......from bus drivers to pilots to dentists..I wonder you get out of the house

[ynot slow]

Only if the servicing wasn't carried out and the claim was a result of that.

When my bike was under warranty(ended july 09)and had just bought it,I rang Suzuki NZ and asked if I could have bike serviced for warranty by any dealer,was told no use a Suzuki dealer.So rather than have ant issues with warranty,I took it to dealer,but any major service requirements(24km)will go to dealer I bought from.

[CookMySock]

They can TRY to specify that maintenance must be done at a stealership but at the end of the day that's not a requirement they can hold you to. As long as the servicing is done to a reasonable standard they have no grounds on which to refuse a claim.

Yup this is true. There is a difference between what they say you must do, and what is provided for in law. But isn't that always the way of it?

The easiest option is simple...

Get yaself a bike you can't service... and non-authorised shops can't service either Well, ok, all the basic oil changes etc, no problem.

My KTM gets plugged into the diagnostics every service for assessment to make sure she's running sweet, and all engine mapping changes have to be done by the specific gear.

That is all well and good, until 6-8 years down the track, when the trainee drops the test equipment and breaks it, and its not economical to replace, or... the manufacturer/importer/stealer does a microsoft on you and announces that it's unsupported. Then what? You are up shit creek, thats what.

Steve

[kwaka_crasher]

When my bike was under warranty(ended july 09)and had just bought it,I rang Suzuki NZ and asked if I could have bike serviced for warranty by any dealer,was told no use a Suzuki dealer.

So you were spun a line by a party with a vested interest and swallowed it.. I think we see where this is going...

So rather than have any issues with warranty, I took it to dealer, but any major service requirements(24km)will go to dealer I bought from.

Spurious conclusion. It's up to you to stand up for your rights. When you don't exercise them that's when they cease to be of any value.