Workshop problem: What would you do?

[Yorkshire Dave]

I'd be spewing. If they've made a mistake then fair dos, these things happen, but the "not my problem" attitude would have boiled my p*ss. It's the attitude and what they do afterwards that counts. If they don't give a toss, then I'd imagine you'd have to go through the claims court if you ever want to see any of the money again, so you've got to wonder if it's worth the hassel. Just name and shame and bad mouth them to anyone who will listen. You'll cost them a hell of a lot more than $600 in lost buisiness.

[mini rant] I recently had my p&j written off by the garage when they were srvicing it. I'm absolutely gutted but these things happen. By far the worst thing though was the p*ss poor attitude of the owner. He didn't give a toss. Needless to say, I haven't been recommending them to people... [/mini rant]

[-df-]

I hate to say it, but all you are doing is trying to hide the real fault, not fix it. Good luck anyway.

If its not the problem, it wont fix it...so can't see how thats hiding the real fault?

[howdamnhard]

Next time use Motorcycle Doctor. I'm through with dealer shops. He charges reasonable prices and you can watch him work and learn. He comes to you .
Good luck with getting your bike sorted.

[HenryDorsetCase]

its not a stuffed clutch cable is it?

[HenryDorsetCase]

I'd be spewing. If they've made a mistake then fair dos, these things happen, but the "not my problem" attitude would have boiled my p*ss. It's the attitude and what they do afterwards that counts. If they don't give a toss, then I'd imagine you'd have to go through the claims court if you ever want to see any of the money again, so you've got to wonder if it's worth the hassel. Just name and shame and bad mouth them to anyone who will listen. You'll cost them a hell of a lot more than $600 in lost buisiness.

[mini rant] I recently had my p&j written off by the garage when they were srvicing it. I'm absolutely gutted but these things happen. By far the worst thing though was the p*ss poor attitude of the owner. He didn't give a toss. Needless to say, I haven't been recommending them to people... [/mini rant]

I like the phrase "Boil my piss" but dont know what a p&j is. edit: is it "pride and joy"?

[-df-]

its not a stuffed clutch cable is it?

Don't know TBH, before I took the bike in, I had adjusted it right out to see if it had stretched (is there another way they can become stufed? ignoring fraying as its not catching) but it still gripped with lever in.

[-df-]

Next time use Motorcycle Doctor. I'm through with dealer shops. He charges reasonable prices and you can watch him work and learn. He comes to you .
Good luck with getting your bike sorted.

Yeah I've been hearing a few good things about him...I think that will be my next option if the new perch doesn't sort it out.

[Yorkshire Dave]

I like the phrase "Boil my piss" but dont know what a p&j is. edit: is it "pride and joy"?

Yep, Pride & Joy. I decided to take it to a proper Triumph Dealer as I thought they'd take care of it

[Crisis management]

If its not the problem, it wont fix it...so can't see how thats hiding the real fault?

What I meant was:
The perch was on there before the problem occurred so is unlikely to be the source of the problem, replacing the perch seems a waste of time to me, time that would be better spent tracking down the real fault.
The advice given earlier about going back to the workshop and resolving your differences there is well worth following, you have paid them to find & repair this fault so get your monies worth.
If you chose to sort out the problem yourself them don't replace anything until you know what the problem is. If you need more cable movement adjust the cable until it is tight and see if it solves the problem, check the operation of everything, cable, any thrust shafts, clutch basket, assembly of plates...it is a simple mechanism that requires a certain movement to the clutch to disengage it.
Look and think first, spend money as a last resort.

[Paul in NZ]

would have been cheaper and faster to fix it yourself methinks....

[Jonno.]

Unless the perch is fucked don't buy a new one. You have rights under the CGA.

[roadracingoldfart]

That's typical of todays 'mechanics'. Too many of them are idiots who think they can fix anything, but they just end up making it worse. It happened to me at a 'reputable' Honda dealer once.

So if i get this post as it sounds .......
You have one bad experiance from a Honda shop in some hell hole and suddenly all mechanics are idiots !!!!

Ohh hell i am an idiot because i made a mistake once (thats the human side of me but i try to limit that aspect)


Paul.

[roadracingoldfart]

So what would you do?

I would ask the service manager politely to explain why the clutch was working ok for a period and then a problem occured , your bike was presented to his workshop for that fault and yet still has the original fault with work having been done to rectify it.

Basically customers diagnosis is never gospel and the symptom is the clue to the problem and tech school teaches a mechanic how to read a symptom.

Then ask him why the new clutch fitted wasnt able to remady the problem , then ask why the tech failed to test ride the bike resulting in him / her reporting an operation fault on the bike he just worked on (the clue here would be the note will read "clutch action out of range " ) or similar .
These sections are on the MTA work order sheet and i fill out this section several times a day to notify customers of a fault we have identified(if its a crutial fault we ring and ask if we can do it) .
Ask the service manage to give you a procceedure for complaints to the organisation they are a member of eg;MTA and does he have a membership number to quote.
Be polite but let him know you have a concern and yet the concern has not been taken seriously even though its been expressed to him and his staff.

Good luck.

Paul.

[SMOKEU]

So if i get this post as it sounds .......
You have one bad experiance from a Honda shop in some hell hole and suddenly all mechanics are idiots !!!!

Ohh hell i am an idiot because i made a mistake once (thats the human side of me but i try to limit that aspect)


Paul.

That Honda dealer made multiple mistakes on my Honda, and fucked it up so it was even worse than before, and then refused to admit their mistake. I can't be bothered explaining the whole thing, I've already explainded it in another thread.

[dipshit]

You have one bad experiance from a Honda shop in some hell hole and suddenly all mechanics are idiots !!!!

50% of bike mechanics in NZ are useless possibly.

So then the point being... do you take the gamble every time you take your bike in to a dealer..???

Will you be lucky and get a good one... or get a useless one..???