Mt Eden Motorcycles: Workshop warning

[-df-]

Hi,

I wasn't going to name names, but after the weekend I decided that what they did is complete bullsh!t.

Regarding this thread http://www.kiwibiker.co.nz/forums/sh...t-would-you-do I have decided to name as shame them.

I will never go back to Mt Eden Motorcycles after them charging me to fix bike, and giving me it back in the exact same condition (I mean they can't have even test rode the bike!)

I was contemplating selling the bike to help buy our first home, and now after all this I've decided to get rid of the bike (from what most people have said it should be an easish fix...but I know nothing of clutches and don't want to waste more money at a bike shop). So if any one is wanting a 2002 R1 streetfighter custom painted in Satin Black, or a 1993 ZZR250...me and the wife are getting out of biking for a while (I'll be back biking at some point, can't stay away for long!)

Why did I start another thread? Well...I wanted the thread title to stand out a little more so people are aware of what they can be like.

PS I've decided I can't be bothered taking further action against them...I'm just going to put this whole mess behind me and walk away...it'll cost me more then the cost of the new clutch to get them to sort this out and its not worth it.

[Cayman911]

PS I've decided I can't be bothered taking further action against them...I'm just going to put this whole mess behind me and walk away...it'll cost me more then the cost of the new clutch to get them to sort this out and its not worth it.

No, you should ride back there and show them what the problem was, and what the problem still is after paying,

even though you should have done that straight after. Mistakes are made everywhere, and trust me. Talking is the greatest tool ever. so go talk to them about it.

Edit: sorry just realised the other thread was yours too.... Hope it works out eventually mate

[-df-]

No, you should ride back there and show them what the problem was, and what the problem still is after paying,

even though you should have done that straight after. Mistakes are made everywhere, and trust me. Talking is the greatest tool ever. so go talk to them about it.

I have already talked to them about it...before I picked up the bike, its all explained in the first post of the linked thread...even left it with them to sort out after I had paid them the money for the clutch to be fixed.

[Mully]

What happened (in the other thread) when someone from there contacted you?

[avgas]

did they give you your old clutch back?
Those plates are worth a bit of coin - and handy if you ever pop the new plates.

[-df-]

did they give you your old clutch back?
Those plates are worth a bit of coin - and handy if you ever pop the new plates.

Nope, didn't think about asking for parts back.

What happened (in the other thread) when someone from there contacted you?

Never heard back from them after that.

[nosebleed]

The "got a text saying...." and "the hill outside the workshop" were enough for me.
Seems they're having a bad run at the moment.

[Cheshire Cat]

They were advertising for a new mechanic too.maybe they just found a bad one

[Smifffy]

That Sucks! How very frustrating for you. It appears that may well need to lift their game.

[miloking]

That Sucks! How very frustrating for you. It appears that may well need to lift their game.

They had poor service department for while...
few years ago i also had bad exp. with them, they did valve clerances on my bandit and when i came back from a ride after picking up the bike whole side of my engine was covered in oil....they frickin didnt tighten the valve cover bolts at all! Not a biggie but pretty annoying...what if its your front wheel!
I gave them second chance and took my bandit in for some new tyres and when i came back i was told they replaced my rear break pads as well since they were worn...i mean no issue its brakes so safety first, but phone call would be nice as i would be happy to replace those myself. ($55 +GST for pads on GSF400...whatever)
Anyway i go to Red Baron now for anything major....

[firefighter]

Hi,I wasn't going to name names, but after the weekend I decided that what they did is complete bullsh!t.

Have you tried calling George from Mcycle docs? He's very good and very fair in price.

[Crazy Steve]

Ooooooh nooooooooo here we go again !!!!!!!!!!!

Crazy Steve.

[Robert Taylor]

Hi,

I wasn't going to name names, but after the weekend I decided that what they did is complete bullsh!t.

Regarding this thread http://www.kiwibiker.co.nz/forums/sh...t-would-you-do I have decided to name as shame them.

I will never go back to Mt Eden Motorcycles after them charging me to fix bike, and giving me it back in the exact same condition (I mean they can't have even test rode the bike!)

I was contemplating selling the bike to help buy our first home, and now after all this I've decided to get rid of the bike (from what most people have said it should be an easish fix...but I know nothing of clutches and don't want to waste more money at a bike shop). So if any one is wanting a 2002 R1 streetfighter custom painted in Satin Black, or a 1993 ZZR250...me and the wife are getting out of biking for a while (I'll be back biking at some point, can't stay away for long!)

Why did I start another thread? Well...I wanted the thread title to stand out a little more so people are aware of what they can be like.

PS I've decided I can't be bothered taking further action against them...I'm just going to put this whole mess behind me and walk away...it'll cost me more then the cost of the new clutch to get them to sort this out and its not worth it.

Having read the attachment and having been a fully qualified motorcycle mechanic for 30 years I can read between the lines, on the basis of what you have put forward. Overadjustment on the cable will fry the clutch, your responsibility, your cost. No argument.
If indeed the clutch perch was incorrect it may well have not been achieving full disengagement for sometime. In a relatively new clutch ( a clutch being the basket, inner drum, pressure plate, thrust bearings etc, not just the plates ) this problem might not have been so obvious and only surfaced with a steady pattern of wear occuring and other factors such as a shift in ambient temperature, colder oil temps on startup and therefore a lot more noticable drag. Also cable stretch and actuator wear. Wear in the pivoting components on the incorrect clutch perch etc, everything that will eventually tip the balance.
The clutch perch may not have been so ''blatantly incorrect'' that it was immediately obvious to the dealership mechanic ( or any mechanic ) and such an irregular fault is not always so easy to pick up. If it was an aftermarket perch then its a sad indictment that many cheaper aftermarket parts just dont cut the mustard and can end up creating problems that some other poor bastard gets the blame for. But Im speculating on that point because we only have what you presented to go on.
What really riles me about New Zealand in 2010 is that the culture of blame is rampant. If I was the proprietor of the said dealership and the facts were as I speculated Id be taking you to court for defamation, no hesitation whatsoever.
So Id be very careful that what you are saying can be solidly backed up as dealer incompetence. On the basis of what you have said and in light that it is only one side of the story I have trouble having total belief in what you have said.
If indeed you have wronged the dealer with your accusations then you owe it to them to make a public apology on this forum.

[MaxB]

Seems like there is a communication breakdown here.

OP could have said 'Take a look at my bike, when you find out whats wrong tell me and I'll tell whether to proceed'

Bike shop could have said 'We will charge you X bucks to take a look and then Y bucks if you give us the go ahead to fix it.'

My only gripe with Mt Eden was a few years ago when I paid for a big job on a bike I used to own and got a service thrown in. I was charged for an oil change that never happened but it got stuck on the bill. I went back and complained and got a refund. I have since taken other bikes in there for work.

I have found that you give a business a chance to put things right you generally get what you want out of it. Only then if they tell you to get fucked (and you are in the right) should you set the lawyers on them.

[Bodir]

I usually take the following approach. This is an example with my car, so please bear with me

Me: Dear Sir, my vehicle is making this funny sound.
Them: Yes that is a funny sound and it comes from such and such. Would you like us to repair this for you for $$$$$.
Me: Yes please, but please be aware that I will check my vehicle prior to payment and I will not pay you if the problem is not fixed. Should this unthinkable case happen we will renegotiate the deal.
Them: No problem, we are sure this is the solution, we have done that a hundred times before.

Them: Dear Sir, your vehicle is repaired, please pick it up.
Me: Thank you, would you mind showing me your excellent work.
Me: Sorry Sir, I might not be a mechanic, but the funny noise is still there, how is this possible?
Them: Oh, it wasn't there when we tested it this morning, we have to check it again.
Them: We are sorry, but such and such needs to be repaired.
Me: That is okay, how much are you going to charge me for that?
Them: That would be another $$$$$.
Me: Sorry, but that would only be the last sum as to our agreement.
Them: But we did the work and you have now a shiny new such and such.
Me: That is nice of you, but the two parts are not related and I did ask for your expertise in fixing my vehicle and not for changing random parts. I however do not mind if you replace the new one with my old part.

At this stage it got a little nasty but the service manager quickly resolved the problem and I only had to pay for the real part that I needed plus labor.

To sum it up: Always stay friendly and stick to the issue. If you declare that you trust them to be experts and you are only willing to pay the agreed amount if that has solved the problem, they will either say go home we are not interested in your work or they will accept it. A workshop is not the only party that can add clauses to a deal.

BTW: I am now 9 years with this repair company and had only one incident so far (the one described here). And the service is always friendly and fast.