Mt Eden Motorcycles: Workshop warning

[DMNTD:Me]

smells like bullshit lies!

How about you come in and have a chat, talk with me and I'll sort you out.
I can and will gladly point you in the correct direction if you would like to know where the "problem" now works.

[The Pastor]

How about you come in and have a chat, talk with me and I'll sort you out.
I can and will gladly point you in the correct direction if you would like to know where the "problem" now works.

nah i'll just make baseless comments with little or no facts over the internet. Besides, who'd actually want to go into mt eden motercycles?

[The Pastor]

Excellent...look forward to catching up

come for a ride, im pretty fast so i doubt you'd be able to keep up

[The Pastor]

Dmtd, just read the nice green rep you gave me, Im not having a go at you personally but im sorry if i pissed you off. If what has been said on this thread is true, which i really hope it is, its about blimin time mt eden got there shit sorted out.

Other than the mechanic/workshop have the sales team / management lifted there game? Last few times i was in there i was shocked at the low quality of the 2nd hand bikes they had in the store - granted the price reflected the quality but is it that hard to keep rust off the brake discs and to clean the bikes? maybe do minor repairs on the broken bits?

Also it'd be awesome to know where this "bad mechanic" works now? I've had a lot of work done by most of the auckland stealerships and I can't honestly say any of them got repeat business. Places like Mt eden and red baron their sales team really turned me off from going to there stores / work shop. The only two mechanics i would recommend to anyone is George (from experience) and AJ (from word of mouth / mates opinion)

[Robert Taylor]

robert, i think you are a great susspension guru and you really know your stuff, i'll even consider going to you again for future work.

BUT SERRIOUSLY SHUT THE FUCK UP.

And youd miss challenging my alternative viewpoints.................it just wont do if everyone on here agrees.

[Robert Taylor]

Dmtd, just read the nice green rep you gave me, Im not having a go at you personally but im sorry if i pissed you off. If what has been said on this thread is true, which i really hope it is, its about blimin time mt eden got there shit sorted out.

Other than the mechanic/workshop have the sales team / management lifted there game? Last few times i was in there i was shocked at the low quality of the 2nd hand bikes they had in the store - granted the price reflected the quality but is it that hard to keep rust off the brake discs and to clean the bikes? maybe do minor repairs on the broken bits?

Also it'd be awesome to know where this "bad mechanic" works now? I've had a lot of work done by most of the auckland stealerships and I can't honestly say any of them got repeat business. Places like Mt eden and red baron their sales team really turned me off from going to there stores / work shop. The only two mechanics i would recommend to anyone is George (from experience) and AJ (from word of mouth / mates opinion)

Please define ''stealerships'' ? What actions qualify a dealer as a stealership?

[Robert Taylor]

Well, I was contacted by Callum (workshop manager) and he has explained the situation to me regarding what has happened, unfortunatly I was not put onto him in the begining it seems.

So basically the story goes; Person who was working on my bike was leaving Mt Eden Motorcycles (hence why they have been advertising for a new mechanic) and by the sounds of things wasn't communicating with Callum so he was unaware of what was going on until he was notified of this thread. Sounds like seeing as he was leaving anyway he didn't really care, and by the sounds of things was the person I was put onto when I rang up to ask what they were going to do about the situation.

As I stated in the begining (of other thread) everyone makes mistakes...its what they do to rectify the situation that shows what they are made of.

They have asked me to bring my bike back to them so they can figure out what happened and hopefully sort out the bike for me...I had originally decided that I wouldn't take it back there...but after listening to Callum and the situation they were in, well it comes down to a shit happens sometimes situation I guess...so bikes going back there on Friday, and fingers crossed this whole thing is sorted.

The guy is no longer working at Mt Eden Motorcycles so hopefully service goes back to what it was...I just happened to take my bike in on the wrong week, for the wrong job from what I can see (reading between the lines). From the sounds of things though, they have the situation under control now.

Leason learned for me; Make sure the person you get put onto is the right person.

Anyway, I will let you guys know the outcome and what was wrong with the bike to begin with.

You could have sorted this out with the manager without involoving a whole load of keyboard warriors. If indeed it was one bad mechanic does the company deserve to be named and shamed so ruthlessly? How much business have they lost? Im sorry it just doesnt cut it the way you have gone about it.

[Genie]

I'm in agreement a bit here...why didn't you go to the top at the beginning.
Maybe customers need to be told how to complain and get it right.
Go to any hospital in the country and they have posters' on the walls explaining your rights and how to complain, should you be dissatisfied with their service ....... do all businesses need to do this, so then the dimwitted peasant customers can get it right!!!

[Headbanger]

.... do all businesses need to do this, so then the dimwitted peasant customers can get it right!!!

Come on, he got shafted and your trying to say its his fault for not knowing the system?

[Headbanger]

You could have sorted this out with the manager without involoving a whole load of keyboard warriors. If indeed it was one bad mechanic does the company deserve to be named and shamed so ruthlessly? How much business have they lost? Im sorry it just doesnt cut it the way you have gone about it.

So,when a customer gets shafted, ends up out of money, broken bike, Blocked by the very people he dealt with within the company, he is still at fault?

No matter how biased you maybe, surly you have to acknowledge that everyone has a point where they feel communication has broken down to the point that all they can see to do is tell others that they had a shit experience. Or are they just forbidden from ever voicing their concerns forever as they didn't know enough to follow the secret system that apparently works in all circumstances.....

From the start of the thread to the very latest development its looked like he has had a case for not being happy, and your still grasping at straws to berate him for being an unhappy customer.

[Genie]

I do not agree that he has been shafted at all.......and I was speaking in general terms regarding the how and whatevers' of complaining. Geez, like I mentioned, the hospital have posters up because they have realised not all people know how to complain.

[-df-]

You could have sorted this out with the manager without involoving a whole load of keyboard warriors. If indeed it was one bad mechanic does the company deserve to be named and shamed so ruthlessly? How much business have they lost? Im sorry it just doesnt cut it the way you have gone about it.

Oh piss off, I rang them up, asked to talk to someone about the situation, and they put a person on...I had presumed he was the manager, why on earth would they put me onto someone else...and you blame me for talking to the wrong person? I WAS PUT ONTO THAT PERSON BY THE COMPANY (thought maybe if it was in caps you might actually read something for once).

[-df-]

I'm in agreement a bit here...why didn't you go to the top at the beginning.
Maybe customers need to be told how to complain and get it right.
Go to any hospital in the country and they have posters' on the walls explaining your rights and how to complain, should you be dissatisfied with their service ....... do all businesses need to do this, so then the dimwitted peasant customers can get it right!!!

Hell...I'm going to repeat my post above...

Oh piss off, I rang them up, asked to talk to someone about the situation, and they put a person on...I had presumed he was the manager, why on earth would they put me onto someone else...and you blame me for talking to the wrong person? I WAS PUT ONTO THAT PERSON BY THE COMPANY (thought maybe if it was in caps you might actually read something for once).

[zeocen]

With all due respect, Robert, there are times where no matter how a customer tries they just aren't given the opportunity to take it to the top. You can ring and be put to a different person each time, all telling you the same thing. I've been in a similar disruption over the last four mouths regarding an electrical appliance. It took me utilising my job and hanging a civil Court case and Fair Go nipping at my heels to get the email of the big-wig.

Sometimes there are just plain failures in communication and operation. I admire your dexterity on defending New Zealand Motorcycle dealerships and workshops alike, they do sometimes need the morale boost, but sometimes I personally don't think a customer has to do all the leg work and then some to get something simple looked at and/or taken care of. This, of course, is not against Mt Eden. Rather a generalisation throughout.

I'd hazard a guess -df- was trying to actually be one of the good customers and not wanting to stir up a storm, was obeying what whoever was on the phone was saying. If you have to second guess a place that looks after that fast two wheeled thing between you and the ground then something is pretty wrong. Mt Eden has (had? I haven't been there in a while) a fair reputation and I personally wouldn't have second-guessed the person on the phone as to who I am being connected with.

[Headbanger]

I do not agree that he has been shafted at all.......and I was speaking in general terms regarding the how and whatevers' of complaining. Geez, like I mentioned, the hospital have posters up because they have realised not all people know how to complain.

Cool, I have an issue with my power company, Their first line of defence has been blocking me very effectively, What do I do now?

Well, apart from write off the money and call them a pack of greedy bastards?, Is there a poster I can look at? that will sort it, sure thing, a poster.