Warranty claim settled at glacial speed

[Big Dave]

Red Baron tail appears to be better at this task

Red Baron has significantly more 'clout' than many realise. Large international network of franchises.

My guess would be the supply comes from the Japanese market/stocks.


Hope they sort it. I sport wood for the Dorsoduro 1200.

[Mystic13]

So the bigger question is which brands have good warranty back up and parts. My experience has been with BMW and they are @#$%. Their policy seems to be until they have a solution for a fault then the fault does not exist.

[Big Dave]

I'm prepared to stand corrected here - but I was told that Suzuki is the only brand distributed by the parent company in NZ, the rest are by private holdings.

All of them are subject to the NZ economies of scale regarding parts stock holding. I bet you can find horror stories and a few songs of praise for all of them.

[Gremlin]

Agree with BD, same with asking which dealer is good/bad.

KTM hasn't been too bad. If not in stock, expect 3 weeks ex Austria. New subframe under warranty went smoothly, no paperwork and 3 weeks. Pity re BMW, as I'm trying to change to one ASAP.

[scumdog]

I'm prepared to stand corrected here - but I was told that Suzuki is the only brand distributed by the parent company in NZ, the rest are by private holdings.

All of them are subject to the NZ economies of scale regarding parts stock holding. I bet you can find horror stories and a few songs of praise for all of them.

Hence my experience in post #117 above I guess!

[Big Dave]

Hmmm - just thinking about it, H-DA are factory distributors too.

[scumdog]

Hmmm - just thinking about it, H-DA are factory distributors too.

Likewise never had trouble with accessories/parts from them, there quick-as and the correct bit.

[myvice]

Problems with Triumph NZ?
Shocked, no really I am…
Get your parts from Ebay or wherever, unless you like waiting.

[Eddieb]

Agree with BD, same with asking which dealer is good/bad.

KTM hasn't been too bad. If not in stock, expect 3 weeks ex Austria. New subframe under warranty went smoothly, no paperwork and 3 weeks. Pity re BMW, as I'm trying to change to one ASAP.

And to balance things out I've had the opposite experience. I don't think anything I've ordered from KTM has ever arrived in less than a month, and it took 6 weeks to get some front guard bolts and a few other odds and ends.

BMW on the other hand 10 days from Munich, always. Never more, never less.

[spacemonkey]

Guess I'll soon see if Triumph NZ have lifted their game...... Insurance has signed off on it so $7,800 worth of replacement parts has just been ordered for my Aprillia.

[drmikenz]

Guess I'll soon see if Triumph NZ have lifted their game...... Insurance has signed off on it so $7,800 worth of replacement parts has just been ordered for my Aprillia.

i wouldn't count on it. my warranty claim sent to triumph in October has mysteriously not been ordered despite the fact we have a trail of emails about it. no explanation, no apology. just a 'you'll need to go to red baron and do it again'

anyone know the name of a higher up in TriumphNZ so i can call and try and get someone slightly higher up the evolutionary scale to take care of my claim.

[spacemonkey]

Meh easy answer to me is just to hassle the insurance company...... let them do the big nasty act with them then if that don't work I just say;
"look just give me the money and I'll sort it out so you have no more interest in the matter and are clear of the mess"
then go buy the parts at half the price @ AF1.com and pocket the difference. All the damaged bits are super simple bolt on bits that a high school student could do no worries, only bit I'd have trouble with is replacing the front axle as I don't have a bike lifter at home.... honestly I really feel sorry for the guys at the bike shop getting caught in the middle of this, the team at Motorad have been great, nuthin but praise for Carl, Glen and Michael at the shop.

[Hitcher]

Four sleeps to go.

[Gremlin]

Picking her up Saturday then? Me too! Assuming everything goes according to plan...

[White trash]

anyone know the name of a higher up in TriumphNZ so i can call and try and get someone slightly higher up the evolutionary scale to take care of my claim.

Ian or Leigh Beckhaus.

Good luck getting any sense out of either of them