Good service vs bad service. Stories?

[Sliver]

I went to AMPS as a cash buyer twice to buy a bike and was totally ignored. I went somewhere else....
Funny thing is, my husband goes in and they are all over him like a rash and he doesn't have any money!

Happens all the time down here...People go to have a look at another car, Nobody talks to them and they come rolling back to me.

Love it

[Trade_nancy]

ANZA in Palmerston North. Needed bearings for my Triumph. Visited parts counter and was promised info to be emailed. He emailed to say - Triumph parts very dear and he's checking other sources. Will get back ASAP. Didn't hear for a week+ so went back in and saw same guy who says..what was you wanted? Looked up his book - oh yeh,...Triumph prices were $$$...OK I'll check into it. Another week. Go back in...Oh yeh - I'll check into it. Another week - I email him - no reply - now 6 monthe later...shop at City Honda for all my Triumph parts. City Honda are friendly and get back to me as promised.

[Owl]

ANZA in Palmerston North. Needed bearings for my Triumph. Visited parts counter and was promised info to be emailed. He emailed to say - Triumph parts very dear and he's checking other sources. Will get back ASAP. Didn't hear for a week+ so went back in and saw same guy who says..what was you wanted? Looked up his book - oh yeh,...Triumph prices were $$$...OK I'll check into it. Another week. Go back in...Oh yeh - I'll check into it. Another week - I email him - no reply - now 6 monthe later...shop at City Honda for all my Triumph parts. City Honda are friendly and get back to me as promised.

Interesting that!
They wouldn't sell my partner a tank bag, because it didn't have a price tag on it. She was that pissed off, she bought her new Bonneville from Motorad in Wellington. Motorad were brilliant to deal with!

In saying that, I've never really had an issue with Anza and I've always found them very helpful. Parts and service dept in particular.

[Jerry74]

ANZA are damn expensive compared to most $700 for my starter motor to have slave cylinder replaced, mind you it only took them a day so was happy with that part.

[skippa1]

ANZA are damn expensive compared to most $700 for my starter motor to have slave cylinder replaced, mind you it only took them a day so was happy with that part.

yawhhhhaaaaatttttt?????

[Jerry74]

yeah a day work was not too bad but Avon City here in ChCh just about had a stroke when I told them how much ANZA charged, they would have done it for no more than $300, sucked that I was stranded in Palmerston Nth at the time.

[Crasherfromwayback]

Youve got a tyre sale then, I will be in Saturday arvo as soon as I get off the ferry.

Look forward to meeting you then. Have you sorted the tyre with Geoff? I'm bringing one of our mechanics in from 1.30 so I don't have to get my hands dirty!

Pete

[skippa1]

Look forward to meeting you then. Have you sorted the tyre with Geoff? I'm bringing one of our mechanics in from 1.30 so I don't have to get my hands dirty!

Pete

I spoke with Geoff and he thought there was one in stock. For clarity, it is a PIRELLI NIGHT DRAGON RR 180/55R18, are you able to check one is in stock?

[Crasherfromwayback]

I spoke with Geoff and he thought there was one in stock. For clarity, it is a PIRELLI NIGHT DRAGON RR 180/55R18, are you able to check one is in stock?

Lucky last one and it's now been put aside for you.

[GingerMidget]

I went to AMPS as a cash buyer twice to buy a bike and was totally ignored. I went somewhere else....
Funny thing is, my husband goes in and they are all over him like a rash and he doesn't have any money!

Yeah, I'm taking dad in on sunday, he knows nothing about bikes, but he can bluff well enough, and has this knack for haggling over money.

[skippa1]

Lucky last one and it's now been put aside for you.

Awesome man now that really is service. I will see you sat arvo. Keep a look out for a black Victory

[Crasherfromwayback]

I will see you sat arvo. Keep a look out for a black Victory

Will do mate.

[GingerMidget]

Hey Pete.

Your guy with the blonde ponytail ignored me for a good ten minutes just before 3 today. In fact nobody said so much as hello the entire time I was in the store.

[Crasherfromwayback]

Hey Pete.

Your guy with the blonde ponytail ignored me for a good ten minutes just before 3 today. In fact nobody said so much as hello the entire time I was in the store.

Hey there you. That's so stink, and whilst I can't remember seeing a Ginger anything in the store as I was so out of control busy...it's no excuse.

What was it you were after, and how can I put it right and help?

Pete

[Ollie.T]

Man, feeling kinda sorry for Pete...

Seems like as he is the most prominent shop owner on here (and trying to address peoples problems), he is getting a disproportionate number of negative posts in this thread.
All the times I have gone in there wanting to buy something, I have received excellent advice and walked out with a new purchase (and quite often, a free coffee )

The only shop I wasn't impressed with, is one in christchurch who I emailed trying to find a air filter. They responded 2 weeks later saying they didn't have any, the suppliers didn't have any so I would have to get one from italy for a exorbitant amount of my hard earned cash.

Emailed another shop, they called round a bit and found me a aftermarket one, had it delivered overnight.