Botany Honda

[nzspokes]

That is so but nonetheless a mountain has been made out of a molehill. The grievance industry is alive and thriving in NZ and that general attitude seems to have permeated through as an attitude with business dealings. The ''compensation'' suggested is quite out of proportion .

So you laugh at consumers that raise concerns with your business?

I would guess not.

[flyingcrocodile46]

So you laugh at consumers that raise concerns with your business?

I would guess not.

That only occured as a result of the op telling them a funny joke about them picking up his bike or sending a mechanic to wherever the bike is. Better to laugh than to say 'fuck off noddy'.

[Woodman]

So you laugh at consumers that raise concerns with your business?

I would guess not.

The op wanted them to fix the problems, and that is OTT. They didn't cause the problems.

stupid thread.

[onearmedbandit]

I agree, they picked up on the most important thing anyway. Of course being a motorcycle dealer is a license to print money and there should be severe retribution for even such small misdemeanours. Because they had the ultimate affront to miss a couple of illumination bulbs in broad daylight they should ( cynically ) give you free servicing for the next ten years.

While I agree the OP has no claim to compensation, I do believe that they should have picked up on the bulbs being out and faulty sidestand switch. For $120 you can get a comprehensive inspection completed on a car, everything from compressions, drive performance, accessory operation, general body condition right down to dash lights. From what the OP claims

"they said that the $80 pre purchase inspection is essentially a warrant of fitness check, and that they didn't check whether basic safety precautions were in place'

...well that in my opinion is a complete rip. If you think otherwise, explain to me how a WOF level inspection without an actual warrant issued should cost $80.

[bsasuper]

Its my understanding they dont WOF's, so why are they saying its a WOF check?.I would expect a checklist with a long list of items they check, that way they can show you what they will check, and you can decide to go ahead with it or not.None of this I'll give it a once over where things are always missed. Slackness is a growing problem in this country, poor customer service is first class here.I was in japan a few weeks ago where I was gobsmacked at the extremely high levels of customer service.

[nzspokes]

While I agree the OP has no claim to compensation, I do believe that they should have picked up on the bulbs being out and faulty sidestand switch. For $120 you can get a comprehensive inspection completed on a car, everything from compressions, drive performance, accessory operation, general body condition right down to dash lights. From what the OP claims ...well that in my opinion is a complete rip. If you think otherwise, explain to me how a WOF level inspection without an actual warrant issued should cost $80.

Agreed. I also agree his claim to compensation is over the top. At the very least an apology is in order and maybe a refund of the inspection fee.

[onearmedbandit]

Its my understanding they dont WOF's, so why are they saying its a WOF check?.I would expect a checklist with a long list of items they check, that way they can show you what they will check, and you can decide to go ahead with it or not.None of this I'll give it a once over where things are always missed. Slackness is a growing problem in this country, poor customer service is first class here.I was in japan a few weeks ago where I was gobsmacked at the extremely high levels of customer service.

Oh yes, Kiwi's have a lot to learn from the Japanese when it comes to customer service. Never once in Japan did I encounter a situation where a sales person did not seem interested and courteous. Not once. Regardless of where I went.

[Fast Eddie]

I love the japs, they are a hoot.

[jasonu]

From what the OP claims ...well that in my opinion is a complete rip. If you think otherwise, explain to me how a WOF level inspection without an actual warrant issued should cost $80.

Agreed. If that is in fact the case then why wouldn't you just take it to someone that issues wof's and pay for the wof to be done?

[Robert Taylor]

So you laugh at consumers that raise concerns with your business?

I would guess not.

Certainly not, we would amicably sort it out and without recourse to ''compensation'' that is plainly ridiculous. Which is a course of action better than whinging to all and sundry on a public forum.
I am sure the complainant would be none too happy with a thread about him, stating ''do not employ this guy on any account''.
Botany Honda are in fact a very good dealership, so they slipped up on this ( but there are 2 sides to every story as well ) That they be so viciously maligned about it with assertions that compensation be very generous is manifestly unfair.

[nzspokes]

Certainly not, we would amicably sort it out and without recourse to ''compensation'' that is plainly ridiculous. Which is a course of action better than whinging to all and sundry on a public forum.
I am sure the complainant would be none too happy with a thread about him, stating ''do not employ this guy on any account''.
Botany Honda are in fact a very good dealership, so they slipped up on this ( but there are 2 sides to every story as well ) That they be so viciously maligned about it with assertions that compensation be very generous is manifestly unfair.

For once we agree. Ive had good dealings with them. In this case as I stated and apology probably would have gone along way. Every business makes mistakes, its how you deal with them.

[Zapf]

For once we agree. Ive had good dealings with them.

+1 I have had VERY good dealings over the last 5 years with them.

No one is perfect. However they do try harder than most bike shops. Give them another chance.

At lease the items they missed are not life threatening.

[Zapf]

I went to Botany Honda to get a pre purchase inspection on a bike that I ended up buying. I went there because that was the closest bike shop to the guy who was selling the bike.
They pointed out that the steering head bearings needed to be replaced.
What they didn't point out however was that the speedo and tacho lights don't work (a big deal for me since it is my only vehicle and will need to be used at night), the oil pressure switch wire was corroded and subsequently came off and the kick stand engine cutoff thingo was broken. Now I know these aren't a bit deal to fix, but surely they should have told me about them.
I called them yesterday to ask what the story was and they said that the $80 pre purchase inspection is essentially a warrant of fitness check, and that they didn't check whether basic safety precautions were in place. Is this standard, that they charge 3 times a WOF check for a WOF check or are Botany Honda ripping off unsuspecting people?
I called them about the problems and they laughed when I asked them to come fix the problem because I don't have time to go all the way back there, and again when I suggested they pick up the bike (from the Shore) and give me a loan bike.

So basically the point of this post is to say that I would not recommend Botany Honda for a pre purchase inspection. This is the only dealing I have had with them, but if given a choice I would much rather go to Cycletreads who I have had much experience with and they have been nothing but helpful.

I gave Botany Honda fair course to sort out the problem but the just didn't seem interested.

I was passing by Botany Honda and thought I will ask them whats the deal with this. Here it is.

Botany Honda has offered you to bring the bike back to them and they will sort out the instrument lights and also side stand switch.

Have you been in contact with them to arrange for the work?

[Mully]

Botany Honda has offered you to bring the bike back to them and they will sort out the instrument lights and also side stand switch.

Actually, he didn't say they wouldn't fix it - he said they laughed when he asked them to come and fix the problem, or pick the bike up from the Shore.

[Zapf]

Actually, he didn't say they wouldn't fix it - he said they laughed when he asked them to come and fix the problem, or pick the bike up from the Shore.

I suggest you get in touch with them then. The person I spoke to was Danny.

Arrange a time and they maybe able to fix it on the spot.



however if you want them to travel from East Auckland to the Shore it maybe a bit much to ask. Remembering they were paid to inspect, not fix the bike to start with. They are going out of their way I think.