Ixon gear, no warranty support

[Maha]

one thing i learned during years in business

never underestimate the publics capability for creative stupidity

Or...

One thing I learned during years on KB

Never underestimate the publics capability for creative stupidity....

[Bender]

What did they actually say?

They simply said they would not repair or replace the jacket. They did not consider the damage sufficient until the zip had totally failed, by which time it will be out of warranty, of course. BTW it is like new in all other respects - literally worn 5 times, never crashed and never attacked with a pair of pliers. The damage is not huge - the webbing at the bottom of the zip is failing, so the teeth are gradually pulling away from the webbing. Eventually I will have to replace the zip, which is something Ixon should do because it is clearly a product fault and has happened well within the warranty period.

But when did you buy it? January. Not worn at all during the winter because it's a summer jacket and I wore my winter jacket over the colder months. I took it back to the retailer in October. Just got it back.

I can't think of any other situations where a zip would fail after wearing a jacket 5 times without it being a manufacturing defect.

I've lost weight since I bought it. If I'd done something to damage the jacket I would not be making a fuss but I get pissed off when I get ripped off.

Its a really good idea to launch into ruining peoples reputations and livelihoods without a grasp of all the facts cause what the fuck....its not us aye.

Ixon are doing a fine job of ruining their own reputation here. They were offered a chance to make good a product failure and chose not to. Disgruntled (former) customers now have a way of publicising their bad experiences which is of course what I am doing here.

never underestimate the publics capability for creative stupidity.

I can assure you I have done nothing "stupid" with the jacket, other than wear it a few times. It's clear the webbing was defective from the beginning and will continue to fail until I have to replace the zip. BTW, it's public's, not publics.

And thank you Maha, I will keep your kind comments in mind.

If anyone would like to see photographs, happy to provide.

[Crasherfromwayback]

[I
If anyone would like to see photographs, happy to provide.

Yeah I'd actually like a look. Not because I don't believe you...but because I'm interested to see what you're talkin 'bout.

[Woodman]

What did they actually say?


But when did you buy it? January. Not worn at all during the winter because it's a summer jacket and I wore my winter jacket over the colder months. I took it back to the retailer in October. Just got it back.
[I]
I

I presume you didn't buy this direct from ixon?, but a retailer? If so then your beef is with the retailer and not with ixon. If you are still unhappy with the jacket then take it back to the retailer and start quoting the consumer gaurantees act etc. It is up to them to argue with ixon, not you.

[nodrog:Me]

they are probably imported by Triumph NZ

[Bender]

Jacket - no pliers in sight..




The webbing is failing at the bottom of the zip. You can't see it in the photo but the webbing under the reinforcing patch is also torn so it will just keep failing.



Edit: can't see much - I don't know why the images are so small.

[Maha]

And thank you Maha, I will keep your kind comments in mind.

Not directed at you, was ment for those who questioned your integrity/motive prior.
I also, have had dealings with a supplier in recent times due to failure on a jacket that was less than a year old.

[Crasherfromwayback]

The webbing is failing at the bottom of the zip. .

It's certainly not your nails wearing the webbing out!

[Zedder]

What did they actually say?

They simply said they would not repair or replace the jacket. They did not consider the damage sufficient until the zip had totally failed, by which time it will be out of warranty, of course. BTW it is like new in all other respects - literally worn 5 times, never crashed and never attacked with a pair of pliers. The damage is not huge - the webbing at the bottom of the zip is failing, so the teeth are gradually pulling away from the webbing. Eventually I will have to replace the zip, which is something Ixon should do because it is clearly a product fault and has happened well within the warranty period.

But when did you buy it? January. Not worn at all during the winter because it's a summer jacket and I wore my winter jacket over the colder months. I took it back to the retailer in October. Just got it back.

I can't think of any other situations where a zip would fail after wearing a jacket 5 times without it being a manufacturing defect.

I've lost weight since I bought it. If I'd done something to damage the jacket I would not be making a fuss but I get pissed off when I get ripped off.

Its a really good idea to launch into ruining peoples reputations and livelihoods without a grasp of all the facts cause what the fuck....its not us aye.

Ixon are doing a fine job of ruining their own reputation here. They were offered a chance to make good a product failure and chose not to. Disgruntled (former) customers now have a way of publicising their bad experiences which is of course what I am doing here.

never underestimate the publics capability for creative stupidity.

I can assure you I have done nothing "stupid" with the jacket, other than wear it a few times. It's clear the webbing was defective from the beginning and will continue to fail until I have to replace the zip. BTW, it's public's, not publics.

And thank you Maha, I will keep your kind comments in mind.

If anyone would like to see photographs, happy to provide.

Thanks for the extra info and best of luck with the situation.

[Bender]

It's certainly not your nails wearing the webbing out!

Having cancer can do that to you.

[Crasherfromwayback]

Having cancer can do that to you.

Bad buzz. Sorry to hear that. Didn't realize it was one of the side effects.

[Bender]

Chemo makes 'em thin and brittle, nerves make me chew them. Coping strategy, officially approved by the Cancer Society.

[Crasherfromwayback]

Chemo makes 'em thin and brittle,

Made Bruce Anstey's hair go curly! Fucker looked like a black sheep when finished.

[Ratti]

IMO, given how many zips I replace each year...


I can see why you are concerned, but the retailer has a point that the zip has not actually failed. It could take months to fail or happen in the next few times you wear it. No way to guess how far away failure point will be. I know you don't want to hear it, but my advice is to wear it as often as you can and get it replaced when it fails. At this stage I am on the side of the retailer.

[redhat]

The zipper on my Teknic leather jacket had problems after a few times of wearing mine. After about 6 months it finally broke (occasionally I'd spend like 10 minutes trying to zip the thing up).

Not sure if it's the way I handled the zipper - had plenty of other jackets before without any problems... but I took it to a tailor and she replaced the entire zipper system for $30. You could just do that.