Me, Red Baron and 6 month anniversary

[Hitcher]

I would also ask the insurance company for compensation of rego and insurance premium as the bike has been "off the road"

You could also stand naked on the roof of your house and practice Australian bird calls. An insurance company will not spend a cent more than it needs to, particularly if what's requested isn't recorded in the details of the agreement you signed. It will also not be interested in how long repairs take, just the size of the invoice once the repairs are completed.

[st00ji]

who is your insurance with?

[Bikemad]

You could also stand naked on the roof of your house and practice Australian bird calls.

watch millionaire hot seat tonight eh Hitch............that guy was pretty good

[OutLander]

Different situation. That was a guy who had bought a new bike off them and the warranty work took ages. His contract was with Red Baron as sold him the bike.

In this case the OP has a contract with the company that sold him the insurance, that's where I'd be looking to resolve any issues.

I don't have any time frames in contract.

who is your insurance with?

Kiwibike. I called them every 3 weeks. They called RB. RB said that they are waiting for parts. That's probably it.
Yesterday I had another conversation with Dave and hopefully RB will start doing something. Now I really can't understand what I'm paying for. The only fix that I couldn't do myself is small paint job of the frame. Since the accident I was twice in states and I could just bring the parts from there by my one. Now I think that the claim was a bad idea....

[OutLander]

I would also ask the insurance company for compensation of rego and insurance premium as the bike has been "off the road"

Just received a call from Dave. Hi is also following this thread and he thinks that it is a good idea. I will get half of my rego back from Kiwibike

[imdying]

That's still pathetic. He can't have been unaware he had a repair on the books for that long. Some pro activity is well fucking overdue.

[Old Steve]

Ring the insurance company and ask them to provide a replacement bike as you've been so long without your bike that you're becoming paranoic and violent - use raised vice here. Then ask if you could actually come in to their office and discuss you getting a replacement bike.

[st00ji]

the whole situation is BS mate, 6 months?! parts for your bike could have travelled round the world a hundred times.

make a fuss, get the bike somewhere else, preferably a place that is willing to do a bit more to move the job along.

i couldnt last that long without a ride.

[Smifffy]

I don't have any time frames in contract.


Kiwibike. I called them every 3 weeks. They called RB. RB said that they are waiting for parts. That's probably it.
Yesterday I had another conversation with Dave and hopefully RB will start doing something. Now I really can't understand what I'm paying for. The only fix that I couldn't do myself is small paint job of the frame. Since the accident I was twice in states and I could just bring the parts from there by my one. Now I think that the claim was a bad idea....

In that case, could you not agree a cash settlement with the insurance, get the bike back and make your own arrangements?

[OutLander]

In that case, could you not agree a cash settlement with the insurance, get the bike back and make your own arrangements?

I was trying to sort this in such way in the beginning but I was told that I should go to the dealer.

As RB say now my bike should be ready till the end of next week.
I would definitely change the workshop but then the process will start from the beginning.

This is just experience for me... never again.
BTW should I pay the insurance for these 6 month as my insurance company said that I was not allowed to ride my bike until it is fixed?

[imdying]

Glad I'm with Vero then. From my encounters, they're interested in actually getting things done.

[Gremlin]

Glad I'm with Vero then. From my encounters, they're interested in actually getting things done.

As some have alluded to, I suspect the issue is not RB (hell, it may well be, and I never shop there), but ordering parts for Triumph / Aprilia / Any brands through Beckhaus, is simply a case of "it's been ordered, you'll receive it when it arrives".

No ETA, could be weeks, months etc. I know dealers who have been on the receiving end of that "service" and had to sometimes buy back the bike, as they simply can't give any promises to the customer, which makes them look shit.

[imdying]

As some have alluded to, I suspect the issue is not RB (hell, it may well be, and I never shop there), but ordering parts for Triumph / Aprilia / Any brands through Beckhaus, is simply a case of "it's been ordered, you'll receive it when it arrives".

No ETA, could be weeks, months etc. I know dealers who have been on the receiving end of that "service" and had to sometimes buy back the bike, as they simply can't give any promises to the customer, which makes them look shit.

I'm quite aware of that, but I don't pay my premium to Red Baron, I pay it to my insurer, therefore it is their problem to sort my claim out in a timely manner. End of.

[p.dath]

Your bike is an Aprilia. The New Zealand agent/distributor for Aprilia cares not a shit about anything other than selling new motorcycles. You may well find that Red Baron is waiting on parts to be delivered through official supply channels, which as an officially-sanctioned Aprilia dealer they are probably required to do. If that is the case, then I recommend taking up the cudgels against Aprilia New Zealand Ltd (part of the Triumph/BMW/Aprilia/Moto Guzzi empire). If that doesn't work, then get Red Baron to order the parts they need directly from AF1 Racing in Texas. These will be delivered within five working days.

Listen to Hitcher - he has some experience. Direct them to get the parts from where Hitcher says, or if they can't (they might be contractually bound to get them from the distributor) ask them for a parts list and source them directly and then let them install the parts.

[OutLander]

Hi Everyone

I'm really trying to be polite with every person in my life. I think that it was the wrong position in this process. Because now, when I created a post on KB I received calls from managers saying that they are doing their best and now controlling the situation to make sure I will get my bike asap. Seriously guys, where were you during these 6 months...

About the whole situation and everyone’s position:
Insurance company says that everything has done from their side and it’s the workshop that is stopping the process. And I understand them...
Red Baron says that they are ready to complete the job, but these are the missing parts from the supplier that are holding the process. And I understand them too...
I haven't talked to the supplier, but I believe that they will be pointing to the Aprilia factory.
And it appears to be my fault... I just shouldn't have made a claim and everyone would be happy. I should have fixed it on my own and spend less time, money and emotions on this situation.

I think that all these companies should, at least, try to sort such situations before the customer starts to shout out about their problems.

My tiny suggestion to them is:
Kiwibike - could you please track how long the cases are going and help to find alternatives. I didn't know that it is possible to get a spare bike or change the workshop after the process has started.

RB - the same. You came up with suggestions like finding temporary alternatives for my brake pedal after 5 months of delivering the original one. Why couldn't you make that earlier? And please don't point fingers to anyone saying that this is their fault. I came to you and you said that you will fix it. Why your problems with supplier should become a customer problem? Why don't you just say: Yep, we screwed it up. Sorry mate. As our apologies we will buy you beer and make some BBQ sausages or we will buy you a nice pink helmet to match your full black racing leather or an awesome bicycle horn for your bike. Pointing fingers never looks good, really. For me it looks like you just don't care about your reputation at all.

And a tiny story about what I think is a real Kiwi style service:
There is a small coffee shop near my home. They have cakes and sandwiches. I visit it three times a week. Usually it is the same days and same time. I always ask for specific coffee and a cake that I really like. I like those moments when I can have a short talk with the owner and forget about the life flow outside the cafe. But another day my favorite cake was not there. Well not a big deal really. I would try something else .. but the owner said that as there is no my favorite cake he will treat me. And he just made a king sandwich in a secret way and it was free. The owner made the situation just a little bit personal. I costed him 5 minutes and couple of dollars but he got more than a satisfied customer that is telling everyone now about that small but awesome coffee shop.

So companies, if you are reading this, please think that behind all those papers on your desk you will find real people. And try to make it just a little bit more personal. If I wanted to be another paper I would move to US.