It is a fashion or something? Iv just crossed another show off my "dont do business with" list simply because of really poor customer service
So here is the story, I have a 1990 rmx250 that i have been rebuilding and its rear shock was blown out, the shop knew that I would bring it in some time to get it fixed up, So I brought it in once i had other bits of the bike fixed and got her running, dropped the shock off in april before the the 15th as it was booked in, they found that the shock shaft was pitted so asked me to bring in my spare and that was was stuffed also, ( all before the book in date, they tore each down and inspected it before the booked in date ) at that point they didnt tell me the 2nd was stuffed aswell and their system dropped the booking off and it sat there for a week, Hey no problems I called them for a check up and they told me about it and they said that it would require a new shaft and what the cost was, ok cool, also said making the new shaft would take about a week, No problems, so i call about 2 weeks later and.. the shaft maker hasnt got back to them, and this happens a few more times to the point where only last week do they get it back and start reassembling the shock , they give me a call "oh hey, its going to need a new bump stop with cost X and also needs a new bladder, so being an unexpected expence i asked " Oh ok, so, can i get a discount because of the long wait for the shaft? " No its not our fault that your old crap was taking a long time to get fixed " **alert 1** they then said it will take a few more days and it would be sorted.
2 days later I get the txt to pick it up because it was ready, I replied that ill pick it up by the end of the week ( as I work night shift days can be annoying to work around )
Today I pick it up, I pay for it, wasnt quite as much as I expected it, oh ok cool, thats nice, I walk through to the work shop, they had it to me and they work shop guy says " next time your old crap gets a long wait tax because of the attitude" and so I say, "Oh ok, thats fine, I just didnt expect a 2 week job to take quite so long", then he goes " this was the cheapest shock shaft maker and he was $100 cheaper and a lot faster otherwise we would have had to send it to taupo to get it done so you are lucky, its not our fault your old crap took so long", I say "Oh nah thats fair enough" ( but not in my head, at this point im confused as to how i offended him )I asked for the other shock that wasnt rebuilt the other work shop guy showed me the floors in the other shock, he was pleasant enough, but what i take to be the foreman of the shop just wanted to jump on his anger wagon and ride it over the excuse bridge down my throat, now it may have been his way to say " we dont want your business any more" and thats fine im not taking it there again, and I hadnt badgered him for the shock to hurry up and be finished though was disappointed that it took over a month to get this sorted, So... wtf is with this attitude bs that he was hanging onto and why the fuck be passivly aggressive? I know for a fact that I shouldnt be spoon fed excuses and be told that my parts are crap and that its not their fault, Im not blaming them for it taking so long or for the price, why cant they just say " sorry that it took so long and that we cant give you a discount, that shop was un-expectantly taking a while to get the shaft sorted"
Now anyone that I have met would be one to vouch that im not going out my way to be a cock or be hostile/rude in any manner, so why is it that iv only ever had a problem with motor cycle shops, is there a attitude adjustment or something needed??
I dunno im just fed up, Iv taken cars to auto sparkies and mechanics and tire specialists and stuff and never had such a poor experience, and No if the foreman or the manager of the shop in general do read this im not naming and shaming, im just utterly disappointed.
and to all else I hope the above is actually readable, not just a wall of " AAAAAHHH SHIT MY EYES!!!!"
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Originally Posted by matrox02
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