Reluctant sellers

[russd7]

There are no big Ducatis, F4s or ZX10rs in any dealers around here. Sure they can order them, but one of them said "they are not big sellers so we don't keep them in stock". Fair enough, it's not fun or economically sensible having stock that sits there month after month but who can blame someone for buying from a dealer who has made the commitment to having one on the floor.

Cheers

im assuming you are talking new bikes, if so are you going to take the bike back to the dealer you purchased off for any warranty work or are you going to expect your local dealer to lose money on the warranty work?

[Maha]

For those of you that assume I'm a tyre kicker one of the dealers that replied made a sale. I won't name the companies involved but if you are in business to sell things you should check all potential customers, unless you just don't care. I respond to these people through the little box that Trade Me supplies for communication, you'd think someone would look now and then.

As for local dealers, yes some of them are good, and some well... There are quite a few people around here who say things like "I bought an 'A' brand bike because I didn't want to deal with the 'B' brand agent. There is one particular company around here where their poor salesmen and poor customer focus costs them quite a few sales and hurts the brand name. Also the reason for going NZ wide for a bike is getting a better deal or mostly because some places have stock and others don't. There are no big Ducatis, F4s or ZX10rs in any dealers around here. Sure they can order them, but one of them said "they are not big sellers so we don't keep them in stock". Fair enough, it's not fun or economically sensible having stock that sits there month after month but who can blame someone for buying from a dealer who has made the commitment to having one on the floor.

Cheers

I mentioned 'tyre kicker' and in no way was I assuming you were. I use the term as a personal reference to my TM listings in the past.

[neels]

im assuming you are talking new bikes, if so are you going to take the bike back to the dealer you purchased off for any warranty work or are you going to expect your local dealer to lose money on the warranty work?

If it's a brand new bike needing warranty work and there is a local dealer for the brand, I would expect to be able to take it to the local dealer and have the required work done, as I would expect the warranty would be from the manufacturer not the dealer. Second hand all bets are off.

[AllanB]

If it's a brand new bike needing warranty work and there is a local dealer for the brand, I would expect to be able to take it to the local dealer and have the required work done, as I would expect the warranty would be from the manufacturer not the dealer. Second hand all bets are off.

It's a nationwide warranty, if faulty it will be covered. However you may not be given priority over their regular customers in the workshop. Such is life.

Ducatis in Christchurch - Casbolts have good stocks - your preferred model may not be on the floor at any given time a they move stock (odd that!). Again standard business in NZ. If you load up the floor with five of every model you'll go broke bloody fast!

Nothing wrong with shopping around NZ for the best deal though. I've purchased bikes from Dunedin before as there were several thousand dollars difference.


What did you buy?

[russd7]

If it's a brand new bike needing warranty work and there is a local dealer for the brand, I would expect to be able to take it to the local dealer and have the required work done, as I would expect the warranty would be from the manufacturer not the dealer. Second hand all bets are off.

dont know if its changed but it used to be parts supplied by importer and labor supplied by dealer, hence if dealer didn't sell bike new then they lose out all round.

[Gremlin]

dont know if its changed but it used to be parts supplied by importer and labor supplied by dealer, hence if dealer didn't sell bike new then they lose out all round.

Part of the warranty is labour, however, speak to most mechanics and the warranty amount of labour doesn't match reality.

I know of one dealer that had to slow the pace of a recall down, booking a certain number in at a time. They needed the regular work to help balance the books.

[AllanB]

Part of the warranty is labour, however, speak to most mechanics and the warranty amount of labour doesn't match reality.
.

I was told similar some years back - factory says the warranty job should take X amount of time at $X which may not align with reality on each bike.


Someone on KB from a dealership will know :-)

[Cosmik de Bris]

im assuming you are talking new bikes, if so are you going to take the bike back to the dealer you purchased off for any warranty work or are you going to expect your local dealer to lose money on the warranty work?

I would expect the local dealer to cover the warranty, they are after all agents for the brand. If they lose money I don't think they have a very good deal with the manufacturer. If they refuse to do the work then I would be onto the manufacturer very quickly, it is a nationwide warranty.

[Cosmik de Bris]

It's a nationwide warranty, if faulty it will be covered. However you may not be given priority over their regular customers in the workshop. Such is life.

Ducatis in Christchurch - Casbolts have good stocks - your preferred model may not be on the floor at any given time a they move stock (odd that!). Again standard business in NZ. If you load up the floor with five of every model you'll go broke bloody fast!

Nothing wrong with shopping around NZ for the best deal though. I've purchased bikes from Dunedin before as there were several thousand dollars difference.


What did you buy?

Yes, and I understand that it is not sensible to carry stock but ordering a bike can take a lot longer, especially some of the more expensive models, as they are not even available from the distributor.

[actungbaby]

As for local dealers, yes some of them are good, and some well... There are quite a few people around here who say things like "I bought an 'A' brand bike because I didn't want to deal with the 'B' brand agent. There is one particular company around here where their poor salesmen and poor customer focus costs them quite a few sales and hurts the brand name.

Yes and i knew the dealer and the brand right away when i read this 25 years on nothing changes ;-)
and to think there only one of the three left makes me sick

[Cosmik de Bris]

im assuming you are talking new bikes, if so are you going to take the bike back to the dealer you purchased off for any warranty work or are you going to expect your local dealer to lose money on the warranty work?

You appear to be closely connected to the dealer side of things, if not I apologise for making that assumption. I do not want to get offside with anyone in the dealer network, in fact I usually try to establish a close relationship with whomever I deal with. A bike I bought previously I bought from a dealer in the North, the local dealer was more than happy to do warranty and service on the bike and I think we have a very good working relationship. At one stage I offered to pay for something that I considered they had done beyond what was required by the warranty and they refused on the grounds that their generosity would be rewarded in other ways, and I think it has.

I see no reason why this shouldn't happen with my present purchase. I don't want to see people lose money, I do understand we all have to make a living but being an agent thereby cutting out parallel sellers carries with it some responsibility, and I think that warranty repairs and servicing are part of that responsibility.

Cheers

[AllanB]

Yes, and I understand that it is not sensible to carry stock but ordering a bike can take a lot longer, especially some of the more expensive models, as they are not even available from the distributor.

Yes, generally NZ gets a good selection of rides - USA I notice misses out on some very nice bikes based on historically poor sales in the sector.

It's all controlled - Blue Wing Honda for example dictate what comes in to NZ, I guess the others do too.

Looks like you've purchased a Aprilia? Nice. Enjoy and say hello if you see me parked up over at Little River sipping a coffee

[nzspokes]

You appear to be closely connected to the dealer side of things, if not I apologise for making that assumption. I do not want to get offside with anyone in the dealer network, in fact I usually try to establish a close relationship with whomever I deal with. A bike I bought previously I bought from a dealer in the North, the local dealer was more than happy to do warranty and service on the bike and I think we have a very good working relationship. At one stage I offered to pay for something that I considered they had done beyond what was required by the warranty and they refused on the grounds that their generosity would be rewarded in other ways, and I think it has.

I see no reason why this shouldn't happen with my present purchase. I don't want to see people lose money, I do understand we all have to make a living but being an agent thereby cutting out parallel sellers carries with it some responsibility, and I think that warranty repairs and servicing are part of that responsibility.

Cheers

Hows your Factory going? No dramas with it?

[Cosmik de Bris]

Yes, generally NZ gets a good selection of rides - USA I notice misses out on some very nice bikes based on historically poor sales in the sector.

It's all controlled - Blue Wing Honda for example dictate what comes in to NZ, I guess the others do too.

Looks like you've purchased a Aprilia? Nice. Enjoy and say hello if you see me parked up over at Little River sipping a coffee

Just so there is no confusion I didn't buy an Aprilia, I already have one.

[Cosmik de Bris]

Hows your Factory going? No dramas with it?

No dramas, it goes really well now all the updates are done. It's a great street bike. The agent here has been very good to me so I have no worries on the Aprilia front.