Are motorcycle dealerships thriving at the moment are sales booming

[HenryDorsetCase]

That and the Royal Enfield equivalent were the top selling bikes in NZ for months, there's been 228 CFmoto 450MT sold this year, it is the single most popular bike in the country by a very wide margin and CFmoto with it's other models has just over 11% of the market ytd which is just behind Suzuki and Honda

The one that surprised me is the Triumph 400 - apparently they have sold 80+ of them as of a couple of months ago. I see a lot on the roads so that sounds about right.

The whole "these dicks don't know that they are retailers and customer service is last on their priorities" has been baked into the industry as long as I have been into bikes. I was going to lambast a well known dealer here but everybody knows who they are. So lets talk about people who get it right: Mega Motorcycle centre. Lot of good knowledge, friendly service, and usually have what I want or will get it. Last helmet I bought was at Trevor Pierce - (home of Yamaha and now Royal Enfield) - they also do customer service right. I wasnt even looking but finally found one that fitted. The only bike I have ever bought from them was the SR400....... and they dont hold it against me.

[Racing Dave]

You have to remember though they prob deal with dozens of tyre kickers and have their good days and bad days like anyone else. Who knows what personal problems they’ve got going on at home etc. It’s a big purchase to us but it’s just another day at the office for them.

They've got one job; if their other problems interfere, then they need to have a good long think about why they are in the trade.

When I was in the market for a new XL750 TransAlp, I gave my local Honda shop three chances to act like a sales team, which they failed three times. Instead, I bought from Ewan Allan Honda in Balclutha, and was treated like an actual customer. They were nothing but a pleasure with which to deal, and my TransAlp nothing but a pleasure to ride.

[HenryDorsetCase]

They've got one job; if their other problems interfere, then they need to have a good long think about why they are in the trade.

When I was in the market for a new XL750 TransAlp, I gave my local Honda shop three chances to act like a sales team, which they failed three times. Instead, I bought from Ewan Allan Honda in Balclutha, and was treated like an actual customer. They were nothing but a pleasure with which to deal, and my TransAlp nothing but a pleasure to ride.

I bought the nicest CB750 I ever owned from the dude at Alexandra Honda.

[F5 Dave]

They've got one job; if their other problems interfere, then they need to have a good long think about why they are in the trade.

. . . .

This.

Near where I live we have a good shop and a bad shop. I've had to buy something there as they had it available when it was running out. No enthusiasm.

Interview: do you like motorbikes? Oh yes I do.
Do you want to work with them all day? Oh that sounds good.
Do you like people? Oh, ,no, - no time for those cuntz.

Next.

[Racing Dave]

I bought the nicest CB750 I ever owned from the dude at Alexandra Honda.

Bruce Davidson is very much of the good customer service ilk. Alexandra is not my local dealer. I'd be happy if it was.

I say again, I had excellent service from Ewan Allan Honda in Balclutha.

[BMWST?]

For me it’s the opposite I love to browse and quietly check things out before I’m ready to buy anything, it’s why I hate having to buy anything in mega 10.
I’ve bought brand new bikes four times and every time it’s been pretty positive across several different brands. I’ve usually gone in pretty proactive though and said I’m fairly keen on x or Z what kind of deal can you do for me. And I’ll never test ride before agreeing on price.
A car dealer I dealt with hated this and tried all sorts of tricks to get me to test drive the car first even getting dealership manager out. Cut a good deal in my favour in end.

You have to remember though they prob deal with dozens of tyre kickers and have their good days and bad days like anyone else. Who knows what personal problems they’ve got going on at home etc. It’s a big purchase to us but it’s just another day at the office for them.

Agree. I spose in hindsight the experience i had was very posistive because I had already deliberated and compared and ummed and ahhed before Hand. I rang to enquire about a couple of things,then a day or two later I rand back,spoke the the same guy and said I am in. So they knew it was already a sure thing

[pritch]

This.

Near where I live we have a good shop and a bad shop. I've had to buy something there as they had it available when it was running out. No enthusiasm.

Interview: do you like motorbikes? Oh yes I do.
Do you want to work with them all day? Oh that sounds good.
Do you like people? Oh, ,no, - no time for those cuntz.

Next.

There is a dealer here under new management. Well not so new now but... The yard used to be fulll of bikes, the showroom was always busy, they held promotions and participated in road safety activities. Last time I passed the yard was almost empty, the showroom was deserted except for a grumpy dude who is the dealer principal. Last time I tried to buy a tyre he told me they only sold Bridgestone. I told him thanks but no thanks.
"Are you aware they are the biggest selling tyre in NZ?"
I wasn't but I still didn't want a Bridgestone.

I bought my last four bikes there. There's virtually zero chance I'd be buying anything there now.

[F5 Dave]

And in a continuing story: . . . people who shouldn't be in sales to human beings.

[jellywrestler]

So recently I tried something different, promoting the Cold Kiwi Rally another way, as the club seems to have given up.
I, with the clubs permission, arranged an A2 (i Think) poster for the rally, one side poster the other promoting a group ride from the place of the poster, with a large square for scrawling the day and leaving time

I, through contacts, arranged about 100 to be distributed through the north island to bike shops.

I added a small letter suggested display one half or both, they may have some customers who they know are rally nuts who want to lead the charge or just have a kick off point, a group of riders all leaving from their shop.

I also asked if they had a time if they could either send me a photo, and/or put it on facebook and I would share, they say any publicity is good publicity, and I was more than happy to thank these people in a small way by promoting their shop


To Date there have been two places I know who have posted the ride thing, one a sponsor and the other a shop where I also went up one night and did a one and a half hour talk on the rally so a motivated shop that thinks outside of the box and has a weekly evening get together.


The whole thing took next to nothing to set up once the poster and stuff were delivered, some sellotape, and maybe a phone call to some customers to find someone who want to rally the troops, and gave the shop staff a subject to talk to them about too, something different. "are you heading to the Kiwi" for example.



My conclusion is there is no life out there anymore very much, there's something handed on a plate to have something cool kick off from there's, but no uptake..

Just my thoughts

[SaferRides]

I went to Cyclespot in Auckland on a week day to pick up a part. There was nothing parked at the front, no motorbikes or cars. A staff member was standing outside having a break, and I checked with him whether the shop was open as so many businesses are going under at the moment.

It is tough out there, a difficult time to be selling expensive motorbikes. (Ducatis...)

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