Kerry and Motohaus, a very bad situation made good.

[Motu]

I'll back up Kerry and his mechanic as to the bolts being tightened - but it's almost impossible to opt out when they come loose,the blame is obvious.Bolts coming loose after being tightened is a pretty common problem in most workshops....it's a puzzle,and every mechanic says ''but I did tighten them!'' So common with car wheel nuts that tyre shops are now giving a written notice to come back for a wheel retorque in a 100km.Seems to be mainly Japanese vehicles....never had things coming loose on the old British and Australian stuff.

[Manxman]

I have no idea who he is, but that Kerry bloke is a top man....he epitomises one of the main reasons that I moved here 10 years ago...an honest bloke who is prepared to take it on the chin and put things right without passing the buck.

Great to see it's still happening.

[Mikkel]

Good to hear that you're alright mate. Dangerous business loosing your front brake!

And good to hear that the problem was solved and that the bikeshop was communicative.

Errare humanum est, ignosere divinum. (To err is human, to forgive is divine.)
Or "shit happens, try to move on" in more colloquial terms... and unfortunately when shit happens sometimes people get hurt or worse.

I don't know Kerry, but he sure sounds like a stand-up guy! Truth be told there are more of them around than we are led to believe by public opinion. Apparently people yell much louder when disappointed than they cheer when pleased.

[Whoosh]

it was refreshing to get straight up advice from a hard case Kiwi bloke. After being unhappy with the handling since buying the bike a month or so ago, realising the previous owner used it like an overgrown commuter & the front tyre as old & hard as a lesbian prime ministers smile, it was phone around & get a new front tyre time. Motohaus pretty cool so off I went. The Katana now handles like I remember, never tried Avons before & was cautious but when a dude sez "if you dont like it come back & throw it at me.. we'll look after you mate" you know its a good start Bike now transformed to something that actually feels like it wants to go around corners, Ill be back in a few weeks for a rear too

[raftn]

As many of you on here will know, especially in business, fucks up happen from time to time, i have always found that if you accept fault and make every effort to put i right the customer will come back, even if you are not convinced it was your doing. Being proactive is important in keeping customers.

[vifferman]

Aren't brake caliper bolts supposed to be loctited in? [insert spudwhat emotidweebicon here - if it was available]

[Blackbird]

The Katana now handles like I remember, never tried Avons before & was cautious but when a dude sez "if you dont like it come back & throw it at me.. we'll look after you mate" you know its a good start Bike now transformed to something that actually feels like it wants to go around corners, Ill be back in a few weeks for a rear too

I'm a long-term user of Avons and agree with your sentiments. As I'm now living in Coromandel with no local Avon supplier, I'll be travelling to Auckland to use Kerry when the need arises. No real excuse needed to ride down the Thames coast and then up through Clevedon

[Big Dave]

I'll be travelling to Auckland to use Kerry when the need arises.

You know he's a bloke, hey?

[vifferman]

And he's married.

I thought Blackbird was married too...

[Blackbird]

You know he's a bloke, hey?

Awwwwww.......really???? In that case, I'll go to Thames for no-stick Dunplops

[McDuck]

If I was Kerry, I'd kick your arse for starting this thread.

Good thing your not kerry.

[CookMySock]

it's almost impossible to opt out when they come loose

Yup. I sit here and listen to the excuses.. post after post after post of why everything is cool. Everything is not cool. It's time for him to take a serious lesson from this. Overloaded? Depressed? Financially pressured? Distracted? Sort it out!

Think for a second how easy it was for someone to die today ?

Sorry, I don't think a mistake like this is "just a mistake". Fitting a tyre backwards is a "mistake". Would it still be a "mistake" if it was your 15 y/o son in intensive care ? This mistake is well into the "severe error that will take your life" category.

"Dwell on the positives" ? I not think so, people.

Consider also, while you are Pilot-in-command you might check your own bike after such an operation. You are the master of your own destiny - trust no person. It's no slight on workmanship - its just procedure.


DB

[dwnundabkr]

all the years that i have been dealing with Kerry i also found him to be a good bastard and i tell him regularly that he is a bastard but this is serious and knowing Kerry and his mechanic I am very confident this is a one off (if human error) if this a bolt coming loose error then it would not matter if you did it or I did it it happens
in this case the out come was frightening but no harm was done i have had 4 bikes with all my tires and bits from Kerry and no incident i even had my bike there for a good part of a year in bits while rebuilding it with no incidents
I will and will continue to send other Bikers there as Kerry will and continue to look after any one who shops with him
my 2 cents worth

[DEATH_INC.]

Yup. I sit here and listen to the excuses.. post after post after post of why everything is cool. Everything is not cool. It's time for him to take a serious lesson from this. Overloaded? Depressed? Financially pressured? Distracted? Sort it out!

Think for a second how easy it was for someone to die today ?

Sorry, I don't think a mistake like this is "just a mistake". Fitting a tyre backwards is a "mistake". Would it still be a "mistake" if it was your 15 y/o son in intensive care ? This mistake is well into the "severe error that will take your life" category.

"Dwell on the positives" ? I not think so, people.



DB

I'll back up Kerry and his mechanic as to the bolts being tightened - but it's almost impossible to opt out when they come loose,the blame is obvious.Bolts coming loose after being tightened is a pretty common problem in most workshops....it's a puzzle,and every mechanic says ''but I did tighten them!'' So common with car wheel nuts that tyre shops are now giving a written notice to come back for a wheel retorque in a 100km.Seems to be mainly Japanese vehicles....never had things coming loose on the old British and Australian stuff.

DB, like Motu sez, shit DOES happen. We had an example of it over christmas in our business, and we really can't do anything extra to avoid it happening.
Again, I know Kerry, and he is a genuine guy, if his mechanic marked it off, what more do you think he can do? You can't straight out accuse the mechanic (it may not have been his fault) as you'll get in the shite nowadays, and what would that accomplish anyway? The mech obviously thinks he DID tighten them. And you can bet they had a real good talk about it!
We just gotta accept that this sorta stuff DOES happen once in a while (and anyone who says it doesn't happen to THEM is a fucken liar, and I'll happily say that to their face) and just be thankful that no-one got hurt.
Onya Kerry for sorting him out

[Maki]

Good thing you are ok. I understand human error can happen, but this does raise some questions.

What happens if you take your bike in for some work, it is not done properly, for whatever reason. You have an accident, your bike is destroyed and you are permanently injured. If that happens, who is going to make it better? Is the repairer insured against this kind of thing?

Let's say you went off a cliff because of brake failure. Would Motohause and their insurance (if they have it) have replaced your bike? What if you died? Would Kerry and Motohause provide for your family?

I don't think Kerry and Moto did badly in this case. I just wonder what happens if the shit really hits the fan. Who is going to pick up the pieces?