Warning! I've just been screwed by Jas Jenners & Austin International

[Big Dave]

T in aussie now, oh well their version is prolly called "fair go mate".

'For F*ck's Sake'

[RantyDave]

Hang on. Your tax invoice shows exactly what's going on - you've paid $1330.73 GST on the Duc as it's come in. 10% GST on a bike that has it's invoice price listed as NZ$15k. Seems about right to me. Add on the quoted AU$600; AU$139 origin charges (customs here, no doubt); AU$231 port charges (customs there, see the *other* invoice); plus shipping it to your house for AU$200 is about AU$2,500. Hmmmm.

It's the GST that's the killer.

Dave

[Forest]

'For F*ck's Sake'

Now that's a great name for a TV show!

[jtzzr]

Now that's a great name for a TV show!

At least you still have a sense of humour, but it still sucks.

[Headbanger]

Hang on. Your tax invoice shows exactly what's going on - you've paid $1330.73 GST on the Duc as it's come in. 10% GST on a bike that has it's invoice price listed as NZ$15k. Seems about right to me. Add on the quoted AU$600; AU$139 origin charges (customs here, no doubt); AU$231 port charges (customs there, see the *other* invoice); plus shipping it to your house for AU$200 is about AU$2,500. Hmmmm.

It's the GST that's the killer.

Dave

GST on the transaction sure, There should be no GST charge on the value of the bike.

Anyhow, We sent my sisters ATV to her new place in Perth and it cost what we were quoted, $1290. But then we did use a large NZ freight company. Funny enough they had the most expensive quote but we chose to ignore claims of $600 from companies we had never heard of. And I and my sister arranged,filled out and submitted the importation cert.

[Forest]

Hang on. Your tax invoice shows exactly what's going on - you've paid $1330.73 GST on the Duc as it's come in. 10% GST on a bike that has it's invoice price listed as NZ$15k. Seems about right to me. Add on the quoted AU$600; AU$139 origin charges (customs here, no doubt); AU$231 port charges (customs there, see the *other* invoice); plus shipping it to your house for AU$200 is about AU$2,500. Hmmmm.

It's the GST that's the killer.

Dave

That's not quite right.

There are two separate invoices. The first invoice covers freight and GST on entry, the second invoice covers quarantine and shipping across Melbourne to my flat.

First invoice = $1,019.38 of freight and freight services + $1,330.71 in Australian GST = $2,350.09 AUD in total

Second invoice = $999.44 of freight services

Total of two invoices = $2,350.09 + $999.44 = $3,349.53 AUD

In other words, I have to pay Austin International the grand total of $3,349.53 AUD in fees for this import.

---------------------------------------------------------

The problem is not the $1,330.71 of Australian GST that was levied on the import. I was expecting that and budgeted for it.

What I was not expecting was the $3,349.53 - $1,330.71 = $2,018 AUD in freight and freight service charges.

[Forest]

Have just submitted a complaint through the Fair Go website.

Will let you know if anything comes back.

[pete376403]

Try one (or more) of the consumer organisations listed here
http://www.austlii.edu.au/catalog/38.html

[CookMySock]

best of luck with that. keep us informed.

Steve

[Mully]

mate, I work in freight and have dealt with phil a bit. I'll have a closer look tomorrow cos I'm on my iPod at the moment and it's a bit of a bastard to do much on.

[Motoworld Powersports]

We use that crowd quite a bit with our imports and have never had any query with them. I would highly reccommend them.

[southernmike]

You could have bought a row of first class seats on a plane for that money!

I have a mate about to bring a bike out from Oz so I'll let him know who not to use.

[jrandom]

Sounds quite reasonable doesn't it? I certainly thought so.

Did you make any enquiries whatsoever as to the actual amounts involved in "Australian arrival charges (THC, Delivery Order, Customs & AQIS clearances etc) would be additional along with any relevant local and import taxes"?

Perhaps these people are used to dealing with customers who are aware of those other costs (which are not charged by the shipping company) and don't need the probable amounts spelled out to them.

If you did nothing in advance to find out what all the extra costs they forewarned you of would be likely to come to, I don't think you have much of a case against the shipping company.

[Forest]

Did you make any enquiries whatsoever as to the actual amounts involved in "Australian arrival charges (THC, Delivery Order, Customs & AQIS clearances etc) would be additional along with any relevant local and import taxes"?

Perhaps these people are used to dealing with customers who are aware of those other costs (which are not charged by the shipping company) and don't need the probable amounts spelled out to them.

If you did nothing in advance to find out what all the extra costs they forewarned you of would be likely to come to, I don't think you have much of a case against the shipping company.

I own and run a company that regularly ships computer equipment between New Zealand and Australia. Therefore I am well aware of the freight and clearance rates for both countries.

To put the price they have charged in comparison - I can ship an entire 20 foot container (FCL) between Auckland and Melbourne for the same price that they've charged me to ship a single motorbike. Even consol airfreight shipping wold have been significantly cheaper.

This is why I've posted copies of the invoices earlier in this thread. A line-by-line analysis of the charges on theis invoices shows where they've padded out the charges. For example:

1. They charged $279.50 AUD per cube for LCL seafreight. The actual LCL rate is around $100 NZD per cube.

2. They charged $97.50 AUD per cube for Melbourne cartage. The actual rate is around $65-70 AUD per cube.

3. They charged $240 AUD for quarantine attendance. This is not a government charge - this is simply the cost for their staff member to be present for the AQIS inspection.

4. Port service charge of $231.25 AUD plus GST. This is excessive - the freight was containerised and devanned outside of the port.

5. Cartage to store of $65 AUD. A mystery charge - is their bond store and general store at different sites?

[Scouse]

'For F*ck's Sake'

Aww fair go mate