Fucking ADSL and Slingshot

[Karma]

I should ring telecom and ask them what my line could carry.

Wrong. Standard ISP fobbing crap. If you are on Slingshot and have a problem, speak to Slingshot, neither Telecom nor Xtra will speak to you because you are effectively not a Telecom broadband customer. Complain to Slingshot, and they will talk to Telecom Wholesale on your behalf.

Take it to Telescum with a big stick ......

Bullshit, see above.

[cowboyz]

I went from 3.5 to unlimited. actually went from about 2.8 to .5. I have had 1 speed test over 500mbps and that was about 1800mbps. I dont care too much about the numbers but it pisses me off not being able to stream video. Watching youtube last night it took 15 mins to stream a 3 min video. It is simply unwatchable. Xtra are "ringing me back" TUI...

[Sniper]

Which means you're now sharing that contention ratio between the same number of users...who just all happen to be going full tit.

So technically, I should go back to my slower plan cause its actually faster than the shit I was told

Buggerit, cable, here I come

[What?]

... my download speed has gone from 1500Mb/sec to 800 to 900Mb/sec...

It would take all bloody day for me to download 900Mb, and that is assuming that I can maintain a connection long enough.

Give Teresa a big from me.

[Titanium]

Bullshit, see above.

Yeah Ok, that is a constructive comment ...... Actually I have had a number od successes by taking it to them ..... all depends how long you wait and what you as k to get put in writing .....

"Hello ######

Could you please advise me of where you are at with this case please.

I received your call last Thursday indicating this was once again being escalated.

I am expecting a down stream speed of 72% of 7.5 mbps, could you please advise when this may be. As you have previously indicated as I am 3.6 kms from the exchange.

I am expecting a discount on my monthly account to reflect the the actual speed received from Telecom XTRA. I Will pay 30.29% of my monthly fee.

Current connection rate is 2272 kbps down stream and 800kpbs up stream. It has been this speed since the upgrade in plan.

I await your prompt response.

Regards"

And the response

"First let me apologise for the lack of progress. I have credited your account for 1 months broadband for this issue.

Having now tried to get a technician to identify any issue at the exchange, I have requested to swap you across to another part of the exchange in the hope that this will circumvent what may possibly be throughput problems.

I will follow up when this has been achieved.

With regards

[disenfranchised]

So technically, I should go back to my slower plan cause its actually faster than the shit I was told

Buggerit, cable, here I come

No that wont work, cause everyone else is still running at full speed and flooding the network.

[Wasp]

See my post here Disen; http://www.kiwibiker.co.nz/forums/sh...8&postcount=14

[Sniper]

No that wont work, cause everyone else is still running at full speed and flooding the network.

Sorry to be so blunt, but I call absolute bullshit.

If my speed was fine on a 2Mb limit, then there is no reason it should change when I go onto unlimited. If I go by your previous post, I switched from one ratio to another and by switching back I will be on a less congested line.

Im not 100% IT ISP savvy, but Im sure as hell not stupid

[Whynot]

you could use woosh instead .....

bahahahaahahahahahahahahahahaha

[Sniper]

you could use woosh instead .....

bahahahaahahahahahahahahahahaha

You are going to hell for saying that

[Whynot]

You are going to hell for saying that

felt like i was in hell last night, just trying to load a webpage ......

[MrMelon]

There are 2 different issues here. The maximum speed your modem can connect to your exchange (eg. the quality of your line and your distance from the dslam) This shouldn't change when you change ISP's but if you have a bad quality line or are far away from the exchange then your max attainable rates will be lower.

And then there's the bandwidth capacity allocated to each ISP from the dslam to the ISP's HQ and on to the internet. If there are too many people who have adsl connections attached to the same dslam as you then your speed will suffer, and if there are too many people using the same ISP as you on the same dslam you will all be competing for a share of the limited bandwidth available. This means your speeds will suffer.

Going from a connection capped at say 2Mb/sec to one that'll run at the max capacity of the line could also cause issues if your line isn't perfect, because if it's capped at a lower speed, all your data will generally go through without errors, but if you're running right at the limits of what the line can handle, then packets are going to get dropped, and will have to be resent which will also affect your speed.

Having said this it's not a fair comparison to post up your "line speed test" results from some random website and complain loudly about them since everyone will be connected through a different dslam, different isp's, and who knows where the server hosting the line speed test resides and which route is taken to it. Half the problem could just be that the route to the speed test site is congested, or it could be that your isp doesn't have enough international bandwidth to keep up with demand. There are just so many factors to consider that you can't just pin it down to the fact that changing to a full speed plan makes your speeds shit.

Also don't underestimate what people will do when given a full speed connection. It's not difficult to max out a connection all day downloading shit just because you can, and there's bound to be a fair few who are doing just that.

[MrMelon]

Another thing to remember is that your download speed is limited by your upload speed. If your computer can't confirm to the server that it's receiving incoming data correctly fast enough then the server will stop sending it so quickly. All of those "full speed" adsl plans look like they've got a 128k upload which is tiny and bound to limit your download speed. Even moreso if you're doing more than one data transfer at once.

[Sniper]

Another thing to remember is that your download speed is limited by your upload speed. If your computer can't confirm to the server that it's receiving incoming data correctly fast enough then the server will stop sending it so quickly. All of those "full speed" adsl plans look like they've got a 128k upload which is tiny and bound to limit your download speed. Even moreso if you're doing more than one data transfer at once.

I know a bit about that, and thanks for that Mr Melon. But I still find it hard to be told that yes my line will slow down when I have unlimited download speed when its was faster on a capped speed. And then being told that it will still be slow when I switch back

[disenfranchised]

Some information about the limits in this article.

http://computerworld.co.nz/news.nsf/...25721B0007F730

Up until now we've only been allowed 24kb/sec per customer on our connection to Telecom. As our users upgrade to the faster plans and this speed hasn't changed, the congestion will get worse.

I'm not convinced that changing down to 2Mb/sec would get you back to the speeds you used to get...but you're welcome to try.

Once we can increase our speed to 32kb/sec per customer things should get marginally better.