TSS outstanding service

**Manxman** · 16th February 2007, 19:10

The end of my gear selector fell off

on Weds morning going into Wellington, and after 1/4 hour of searching the gutters by New World & the American Embassy I called TSS to help out.

They picked up my bike as soon as their truck was available, and sourced a replacement part. Unfortunately, the existing gear lever assembly bits were after market and the new parts couldn't be put on without a bit of a drama. So, what did they do? Instead of just putting the (probably expensive) part on the bike and charging a couple of hours labour to make it all work, they just made up a bolt-on piece which is just as good as before - and charged me nothing.

Now that's what I call outstanding service, which in turn generates customer loyalty and much appreciation.

Good on ya guys - particularly Darren, the workshop guys and Richard, who were really helpful all the way through...some beers are on the way...

**Crasherfromwayback** · 16th February 2007, 19:19

Originally Posted by Manxman

and much appreciation.

Good on ya guys - particularly Darren, the workshop guys and Richard, who were really helpful all the way through...some beers are on the way...

Good to hear....and likewise that you're giving the boys some beers!
Always good to help a customer that actually appreciates it!
TSS are obviously trying xtra hard here....good to see.

**Insanity_rules** · 16th February 2007, 19:22

tss rock! I always get good service there.

**unhingedlizard** · 16th February 2007, 20:47

Originally Posted by Insanity_rules

tss rock! I always get good service there.

Ditto. Have always been treated good there. prompt, friendly service and always pull out the stops to get you back on the road.

**Steam** · 16th February 2007, 20:51

Yep, nobody has much bad to say about TSS. Good on em!

**Wasp** · 16th February 2007, 20:52

Nothing like a free chain tension and lube

TSS get all my $$$$

**Steam** · 16th February 2007, 20:53

Originally Posted by Wasp

Nothing like a free chain tension and lube

Wait now, who relieved your tension with a lube?

**quallman1234** · 17th February 2007, 09:15

Just went down to TSS, to grab some oil, great load of guys working in there

.
Also bought my gear from there a couple days ago and he gave me 80$ off

.

TSS Rocks

.

**MSTRS:Me** · 17th February 2007, 09:22

http://www.kiwibiker.co.nz/forums/sh...ad.php?t=40237

**ynot slow** · 17th February 2007, 14:00

i agree with everyone here,give great service and business will prosper,had new radiator put in car,took car into local auto sparky to check if fans working as not sure what temp they switched on at,went back at lunchtime and was told all ok,how much.only took 1/4 hour or so ,no charge,went and bought a dozen beer and dropped off to him,owner/operator was wrapt,as he said to me "ya do small jobs for folks and some don't even offer payment",i bought bike battery their prior so use him when i can,by giving a few cans of beer i will get good service when needed in future so it is all relevant for any vehicles, more so the smaller operation is better to deal with,at our work we get people after odds and sods common theme is if it's second hand or given to us to get rid of and is sold,it goes into beer fund for all of us peasants.