Suzuki dealer in Te Awamutu

**petermonkeyguru** · 20th February 2007, 20:54

Originally Posted by inlinefour

sounds like the problem is in your head, might want to get some psychological help. Or you could allways continue preforming like a trained seal and see how far that gets you...

Well you’re a cherry chap aren’t ya,
Logic and affability is obviously not your strong point, your reputation on KB kind of sux to don’t it.
Basically my post is an opinion expressed - Yes I was pissed (off) when I wrote it, yes I could've gone back to them, yes it would be nice to hear their side of the story (and I believe they know about the posting, I told one of their employee's about it).
But mate - what have I ever done to you? how has my post hurt you ?
Why do you want to get so insulting and personal ? every one is entitled to an opinion. Ever thought of expressing your opinion in a mature way. Wit, sarcasm even some clever mockery - ever heard of those concepts!
Are you so board that you try to incite people for a reaction?

**crazybigal** · 20th February 2007, 21:01

watch what you say, half of them hang out on here! they are the one who are quick to defend eachother!

Originally Posted by Komuter

As a new KB I was shocked at the lack of support and after sales service by the dealer I went to. I will never be back to that dealer. I think as a service industry bike shops absolutely suck. They need to lift their game and the internet is where the name and shame should begin.

**petermonkeyguru** · 20th February 2007, 21:11

Originally Posted by crazybigal

watch what you say, half of them hang out on here! they are the one who are quick to defend eachother!

Actually I've met some really cool people who work in bike shops - and your right, if their into bikes they will occasionally frequent this place - even come on some of our rides - but you wont recognise them, they come in disguise, as one of us.
At the end of the day a lot of them sponsor and support a lot of the events we like to turn up to.
We should feel free to post our positive experiences here and recommend places.

**inlinefour** · 21st February 2007, 09:17

Originally Posted by petermonkeyguru

Well you’re a cherry chap aren’t ya,
Logic and affability is obviously not your strong point, your reputation on KB kind of sux to don’t it.
Basically my post is an opinion expressed - Yes I was pissed (off) when I wrote it, yes I could've gone back to them, yes it would be nice to hear their side of the story (and I believe they know about the posting, I told one of their employee's about it).
But mate - what have I ever done to you? how has my post hurt you ?
Why do you want to get so insulting and personal ? every one is entitled to an opinion. Ever thought of expressing your opinion in a mature way. Wit, sarcasm even some clever mockery - ever heard of those concepts!
Are you so board that you try to incite people for a reaction?

this is truely pathetic, logic you say (logic would suggest taking the bike back to the original chaps). Logic would also dictate that badmouthing a business is a bad move and no I dont care less about their side of the story. I insult you? Good I do it on purpose because I read your post annd think your a moron...

edit to the mods: this post is not to insult but merely a voicing of my own opinion.

**Guitana** · 21st February 2007, 10:40

Originally Posted by inlinefour

this is truely pathetic, logic you say (logic would suggest taking the bike back to the original chaps). Logic would also dictate that badmouthing a business is a bad move and no I dont care less about their side of the story. I insult you? Good I do it on purpose because I read your post annd think your a moron...

edit to the mods: this post is not to insult but merely a voicing of my own opinion.

Yeah I agree burning your bridges with locals is not a good look I would've approached the guy and said: LOOK I KNOW YOU'RE A USELESS FUCK BUT CAN YOU FIX THE BIKE OR NOT??? IF NOT CAN YOU RECCOMEND SOMEONE WHO CAN, AND TEAR UP THE BILL PLEASE!!!!!!!
Simple as that!! If he kicks the living shit out of you on the workshop floor then you've got him for assault!! But good luck to you getting any Victim support!!!

**inlinefour** · 21st February 2007, 15:03

Originally Posted by Guitana

Yeah I agree burning your bridges with locals is not a good look I would've approached the guy and said: LOOK I KNOW YOU'RE A USELESS FUCK BUT CAN YOU FIX THE BIKE OR NOT??? IF NOT CAN YOU RECCOMEND SOMEONE WHO CAN, AND TEAR UP THE BILL PLEASE!!!!!!!
Simple as that!! If he kicks the living shit out of you on the workshop floor then you've got him for assault!! But good luck to you getting any Victim support!!!

anyone with a bit of mechanic knowledge would know that diagnosing an imtermittant electrical problem is very tricky. Unless the mechanic notices the problem while he or she is working on it, they'd be right to say its fine. Also even if it was asked to be fixed, unless you can ID the problem, how the hell do you fix it?

**marty** · 21st February 2007, 15:56

i like to know how they've diagnoised a burnt valve. not a very common issue in late model jap engines. have they done a compression test? a burnt valve shouldn't result in spluttering and missing - just a drop in power all over. and it would get worse quickly - it won't 'fix' itself then manifest itself again. sounds more like coils or leads or plugs breaking down to me.

**Black Bandit** · 21st February 2007, 17:05

Originally Posted by McJim

Does everyone realise that we, kiwi bikers, are going to end up getting shit service from all motorcycle dealers if we continue to bad mouth them all on KB?

I'm going to have to take my Number plate, KB patch and KB sticker off if I want to avoid abuse next service I get!

Or they may sharpen up their act. If a problem on the bike is difficult to diagnose I would at least hope the mechanic would be honest and say that they are uncertain of the cause. Advise to go easy for a bit and bring the bike back in if the problem continues or sumin like that?

To charge the customer for work which was not undertaken is terribly slack.

**marty** · 21st February 2007, 17:15

Originally Posted by Black Bandit

To charge the customer for work which was not undertaken is terribly slack.

actually, it's fraud. excellent leverage really

**cowboyz** · 21st February 2007, 17:52

Originally Posted by xerxesdaphat

The chain-tensioning thing might not be as bad as you think -- just a simple case of forgetfulness. I'd imagine in many garages that part of the policy, is on every tune-up/repair thing that they always tension and lube the chain, so it's just a given that it goes on the tab unless otherwise specified. Maybe they just forgot your bike was a shaftie, or forgot to tell the man-with-the-pen, and it just got added on without another thought.

Originally Posted by renegade master

Yeah it might be an auto print out for "full serivce" and the guy who printed it may not be the guy who did the service.

Best bet you take it to somone you trust.

Well what is the point of having an itemized bill if all it shows is what the office girl "thought" was done to the bike. Bike shops and mechanics are shocking at best. If you don't have the skills to do the job yourself then it helps to have reference to what professionals have and havent done in the past to guage where you want to take your bike to to minimize the risk of taking it to a mechanic who is "having a bad day"

Unfortunately there is no such place and you might as well buy a lotto ticket while your bikes being repaired.

Originally Posted by Guitana

You're lucky mate I had a new clutch put into my old GSXR 1100 and on a trip back to wellywood the clutch disentergrated and fucked the gearbox etc!!
And this was from a reputable suzuki dealer I rang them and they had to drive for two and a half hours to pick the bike up and repair it!!!
I didnt pay a cent and refused to pay the original bill as well, apparently the mechanic put a component in around the wrong way!!!!

yep, it happens. But then that is alright. Sure it is your bike and all but mechanics are exempt from paying attentiion to detail. They know you will come back next time. They know if you tell anyone about their slip up it will be passed off as "oh well, mistakes happen"

Originally Posted by Bangbug

DIY, then you only have yourself and the cat to blame. :P

Good plan. It pays to learn a little about your bike and do it yourself. Maintance jobs are not very difficult but there are some things that the inexperienced simply dont know what to look for. It pays to take your bike for a yearly checkover at a mechanic to check bearings and stuff that may be wearing out. Just save enough money to have the job done 2 or 3 times because the first mechanic may be "having a bad day" and not be paying attention to details and he can't be blamed for that so you might have to take it to 2 or 3 mechanics to make sure that no one missed anything. Still no guarentees.

Originally Posted by inlinefour

this is truely pathetic, logic you say (logic would suggest taking the bike back to the original chaps). Logic would also dictate that badmouthing a business is a bad move and no I dont care less about their side of the story. I insult you? Good I do it on purpose because I read your post annd think your a moron...

edit to the mods: this post is not to insult but merely a voicing of my own opinion.

No. Logic would not suggest taking something back to someone who has already proven they can't do the job properly. Logic would suggest taking it to someone who CAN do the job properly. BTW. Seems like a free shot and so I have thought you are a moron for a while now.
edit to the mods: this post is not to insult but merely a voicing of my own opinion

**petermonkeyguru** · 21st February 2007, 18:18

Originally Posted by inlinefour

anyone with a bit of mechanic knowledge would know that diagnosing an imtermittant electrical problem is very tricky. Unless the mechanic notices the problem while he or she is working on it, they'd be right to say its fine. Also even if it was asked to be fixed, unless you can ID the problem, how the hell do you fix it?

So you've diagnosed the problem as an intimittant electrical problem via this forum? well done. I'll just get that sorted then.
The point (which you dont seem able to get) is there were a number of stuff ups - including telling me porkies and charging for work not done. From my own experience in life I would rather forget about the original bill, get my bike fixed somewhere else - why deal with incompetence and scrap over $300 I won't ever get back- lifes too short, unless you've got nothing better to do.

On that note I've also got better things to do than listen to anymore insults from you - from what I'm told you've had an unfortunate accident in life, and seem to want to take it out on people now and then.

Fair enough - your probably a nice guy

**petermonkeyguru** · 21st February 2007, 19:16

Originally Posted by marty

i like to know how they've diagnoised a burnt valve. not a very common issue in late model jap engines. have they done a compression test? a burnt valve shouldn't result in spluttering and missing - just a drop in power all over. and it would get worse quickly - it won't 'fix' itself then manifest itself again. sounds more like coils or leads or plugs breaking down to me.

Yes - after checking the electrical system they did a couple of compression test. The front pot was well down.
They have striped the head off and found a slightly burnt valve and a bent valve.
Suspect it's been sticking every now and then - hence the problem being intermittent, and also explains the rough running of the engine at it's best.
I guess on Saturday it just jammed up and stayed open - hence running on one cylinder, no power.
I did wonder why I couldn't just get along on one pot - but something to do with them having a common fuel line I guess?
It's costing about $1000 (Including the pick up when I broke down) and could be 4 weeks waiting for parts ex Japan.

My bike is supposed to have done only 29,000 K's - I'm thinking, due to this and other little things about the bike, it may of done a lot more than that. It's an import - and I guess the Speedo’s are easy to trick! Seem to be a lot of low mileage Jap import bikes around - but I haven’t seen any dealers or importers offering guarantees on the mileage like some dealers do now on Jap import cars.

**Pixie** · 21st February 2007, 23:00

Originally Posted by xerxesdaphat

The chain-tensioning thing might not be as bad as you think -- just a simple case of forgetfulness. I'd imagine in many garages that part of the policy, is on every tune-up/repair thing that they always tension and lube the chain, so it's just a given that it goes on the tab unless otherwise specified. Maybe they just forgot your bike was a shaftie, or forgot to tell the man-with-the-pen, and it just got added on without another thought.

Mmmm.Forgeting could be lucrative...
Balancing the carbs on an injected bike,adjusting the valves on a two stroke...
any other easily made mistakes?

**Ixion** · 22nd February 2007, 06:38

The chain thing is just a clerical issue. The software that shops use mostly has provision for "template" text. Standard text paragraphs so that the shop staff don't have to remember and retype every time.

One of them will be a "standard basic service" template. Which will mention the chain because most bikes have a chain, and checking and tensioning is something that a shop would do on every service.

So the shop just popped in their template text , like they do on every service.

The hours charged for the work will be what it actually took - so the owner won't actualy be charged for checking a non existent chain.

The guy who did the bill should have edited the text to remove the chain reference. He just didn't think of it.

Happens with cages too: Mrs Ixion apparently got charged for a clutch master cyclinder inspection and fluid top up on the service for her Sunny. Except it's a cable operated clutch. It's just a standard bit of wording.

More interesting question would be whether they checked the final drive oil level .