I've been going through some very difficult times recently (for example last week I was told that my father is terminally ill and probably only has a few weeks left to live).
In general my partner has been very practical and helpful. But he is really crap at dealing with me being upset. He wants to fix stuff for me - but there are some things he just can't fix. Sometimes I just want him to listen.
Now, as much as I love you Kiwi Blokes, you have to admit that a lot of you are USELESS at dealing with an upset woman. Right at the moment I am not upset, so I made some notes for my partner and I thought they might be helpful for some of you other blokes. Of course they are aimed mostly at him, with my needs in mind. But I'm sure there are some universal truths here.
I also know that there are some guys out there who are really good listeners. Please don't be offended by my generalisations.
_________________________________________
Step I: Recognition
First you need to notice when she’s upset. Signs may include:
- crying
- Wobbly voice
- Shaking
These are by no means the only signs. They will be different for different people. You need to learn to recognise the signs of being upset in people who are important to you. For example, what subject matters does she usually find upsetting?
If in genuine doubt, you may ask her if she is upset. You may only ask her if you really don’t know. If she is crying, assume she is upset. Do not ask.
Step II: Remove distractions
In order to listen properly, you need to give her your complete attention. Stop what you are doing and remove distractions.
- Turn off the television (do not just mute it)
- Close and put down your book or newspaper (don’t just look up from it)
- Move away from the computer (no matter how fascinating that KB thread is)
- Turn off the radio/stereo/music
- Stop doing the dishes, dry your hands
- Stop preparing food, turn off the stove
- Put down whatever is in your hands
- Do not answer the phone if it rings
As a rule of thumb, only continue doing things that are more important to you than your partner’s emotional state. Are you prepared to say to her, “This thread on Kiwi Biker is more important to me than the fact that you are upset and need to talk”? If so, you must accept the consequences of that choice.
Step III: Body position
There are several options, all of which should allow you to listen attentively to her, and help you to comfort her.
- Stand facing her. You may:
- Hold one or both of her hands
- Hug her
- Put your hands on her shoulders.
Do not fold your arms or put your hands on your hips.- Sit facing her with options as above. You may also:
- Lean slightly forward
- Put your elbows on your knees
Do not rest your chin in your hands or lean back with your hands behind your head.- Sit beside her (e.g. on a sofa). You may:
- Hold her hand
- Put your arm around her shoulders
- If you are already lying in bed, put your arms around her. Do not close your eyes or turn off the light. If you find this difficult you may need to sit up to make sure you keep your eyes open.
Step IV: Pay attention to her physical state
- If she seems cold, offer to get her a blanket or a jacket
- If she is crying, ask if she would like a tissue (bring the whole box)
- Especially if she is crying, be patient and give her time to talk between sobs
If at any time you need to get up (e.g. to get her something) tell her what you are doing and make sure you come straight back. Do not get distracted on the way.
Step V: Listening
- Pay attention
- Make eye contact when you can
- Give appropriate feedback to show you are listening e.g. Nod or squeeze her hand gently
- Ask appropriate questions e.g. to clarify issues
- Under no circumstances should you use sarcasm
- Do not be over-sensitive or defensive (she's probably not blaming you).
- Offer solutions sparingly. It will be more effective if you make a mental note of your solutions, then suggest them to her later when she is less upset. This shows that you were focussed on listening to her, and also that you are still thinking about her and her problems later.
- NEVER:
- Tell her that she is being silly
- Tell her to stop crying
- Tell her to get over it, pull herself together, get some perspective or grow up.
Bookmarks