Your opinions on what is fair.

[Sidewinder]

Bugger you actually raised a point I diddn't clarify.-I'll add this to the OP
Customer came into bike shop saying "hey Ive got $*** to spend on a bike" Sales manager shows a number of bikes to customer in his price range-NONE he's any too keen on. Sales manager then remembers a (for example) Gsxr600 in the workshop because some numbnuts had knocked it over and done some minor damage-scratched bar end scratched indicator etc -including a 75mm crack in the fairing lower.He tells the customer. Hey look the bikes still a great bike. but repaired its outa your price range. as is I can do it for the money you've got.

and there you go.
tell the cunt to pull his head in


crashed gixxas dont realy show it

[red675]

sounds like a question for the audience on Who wants to be a Classic Millionnaire

- I'll go with the 96% poll result

[NDORFN]

Bugger you actually raised a point I diddn't clarify.-I'll add this to the OP
Customer came into bike shop saying "hey Ive got $*** to spend on a bike" Sales manager shows a number of bikes to customer in his price range-NONE he's any too keen on. Sales manager then remembers a (for example) Gsxr600 in the workshop because some numbnuts had knocked it over and done some minor damage-scratched bar end scratched indicator etc -including a 75mm crack in the fairing lower.He tells the customer. Hey look the bikes still a great bike. but repaired its outa your price range. as is I can do it for the money you've got.

There's the problem. The bike should've STAYED out of his price range. What did the salesman think the customer was going to do after he'd used up all his money on a bike that still needed work? Ride it around broken? Imagine what his wife did to him when he came home with an empty wallet and a broken bike! If the bike was going to be out of his price-range post-repair, then of course he's going to be back expecting freebies... he's just used up his last coin on a broken bike, and won't feel content until it's mint, he's just patronised your business to the tune of so many thousand and he probably feels that you owe him some patronism in return. That's customer mentality, and the only way to avoid it turning on you is not to sell them incomplete products.

[The Pastor]

The issue isnt the work being done, its the fact that the shop said it would be free and it wasnt. The staff member who told him this should be charged.

[steve_t]

Imagine what his wife did to him when he came home with an empty wallet and a broken bike!

LOL

[MSTRS:Me]

The issue isnt the work being done, its the fact that the shop said it would be free and it wasnt. The staff member who told him this should be charged.

Where has that been said?

[Kiwi Graham:Me]

Mate;
You were fair in pointing out the damage to the bike prior to him considering to buy it.
You were fair in documenting said damage in the form of a sold as seen report.
You were fair in repairing the fairing (presumably at a fair price) at his request.
It is unfair for you to have to carry this cost.

The guy is trying to pull a fast one.

Lesson to be learnt from this is to only sell bikes your happy to warrent I guess.

[pzkpfw]

Isn't it ironic?

In a thread that possibly hinges on misinterpretation, there are folk thinking the Ferrari was real, not a hypothetical "balance" to the "dealers are rich" claim; intended to focus discussion on the basic facts.


(Unless I'm wrong. Then it's not ironic, I'm just moronic.)

[steve_t]

What does boggle the mind is how after getting the deal that he got, the customer could think for even a split second that the fairing repair would be for free. How??!!
LOL.... I agree that it seems some people think the Ferrari is real

[The Pastor]

Where has that been said?

from the first post

A junior member of the staff says hey no problem we can fix that for you.
Fairing is fixed and returned to the bike shop manager
The customer is contacted and told his fairing is ready and the cost of repair.
Customer gets upset because he wasn't told he would be charged to repair the fairing

I mis-read that as the staff member told him it would be free, but this wasnt cleared up. Having re read it, and if the staff member did not say it would be repaired for free, then the owner should pay, if the staff member said something along the lines of it'll be repaired free or "we will take care of that for you" then the shop should.

We only have one side of the story hear, so its impossible to give a fair an unbiased opinion.

[CookMySock]

+1 What is with dealers selling broken bikes? They're just asking for trouble.

Bogus. The salesman says "You can buy this bike for this much $$.. this shit on it is broken. Thats the deal - take it leave it." SOOOOO you take it or leave it. You don't take it, and then shaft him with the details. You don't HAVE to buy it.

There's always going to be people like the buyer... the only way to avoid them is to not sell bikes under those circumstances.

LOL. There is another way to avoid them. You tell them to fuck off.

No good deed goes unpunished.

Yeah, and thats what has to change. It fucking riles me up when cunts rip off bike shops. I could save three dollars and buy a bike battery from Repco, but I fucking don't coz I value my local bikeshop. I'd be up shit creek if they weren't here.


Steve

[Jonno.]

There's the problem. The bike should've STAYED out of his price range. What did the salesman think the customer was going to do after he'd used up all his money on a bike that still needed work? Ride it around broken? Imagine what his wife did to him when he came home with an empty wallet and a broken bike! If the bike was going to be out of his price-range post-repair, then of course he's going to be back expecting freebies... he's just used up his last coin on a broken bike, and won't feel content until it's mint, he's just patronised your business to the tune of so many thousand and he probably feels that you owe him some patronism in return. That's customer mentality, and the only way to avoid it turning on you is not to sell them incomplete products.

Um, he could live with it. He had the choice between a complete no damage bike (assumed) and a higher value damaged GXR. The bike shop was doing him a huge favor, on the understanding he would get it repaired later when he could afford it or he could live with it as it were (it had cosmetic damage only).

Charge him.

[The Stranger:Me]

WHATEVER. You are obviously not a Bike Dealer.

Thats taking into account an outside influence that may or may not be true. The closure of a number of dealerships argues the contrary.
However is that relivant to this discussion?
Ok now for the sake of argument--to redress the balance.
The customer DROVE into the bike shop in His $200000 Ferarri and was the managing director of telecom spending his "performance bonus" on a bike"

Damn, only 2 hits with that troll, it was too obvious eh.
Mind you, there's still time for Robert Taylor to find it.

[imdying]

So based on the information given being EXACTLY the full extent of matters and conversations wadda ya reckon is the FAIR solution?
Quite rightly the junior member of staff did not say "You need to pay for this repair" but then they also diddn't say or indicate "yes this will be repaired for free".

Given it was a small crack, probably cheap through the dealers standard bodywork crowd, then only the dealer can calculate the value between happy and unhappy customer. Happy customers recommend you, unhappy customers slag you (rightly or wrongly, but you know how they will recite their version of events).

[pritch]

Frosty,

Is this guy a KBer? Out the bugger, no more shagging about.