Wellington Motorcycle PR = FAIL

**ajturbo** · 7th October 2009, 07:21

Originally Posted by BMWST?

thats true but you havent even tested that.They may have lent you a bike,I thinkl its unfair calling them out before you have even given them a chance to remedy/explain

i had to phone... they had nothing to say apart from sorry .. we will not get to it today............

**Crasherfromwayback** · 7th October 2009, 07:22

Originally Posted by ajturbo

ouch....
but i look at it this way.... what if i had turned up there at 5pm... fully expecting to pick up my bike.... how would i get home? would THEY pay for a taxi/bus/train????? BOTH ways? i think not
.

AJ...if you'd turned up and the bike wasn't done as it should've been...I'd personally see to it that you'd be supplied a decent loan bike with a fuel tank of fuel.

Pete

PS...I'll get to the bottom of the problem for you and report back.

**ajturbo** · 7th October 2009, 07:25

THANKS Peter!!!

ok off to work now, so no more ranting....from me....lol

**Sparky Bills** · 7th October 2009, 07:30

Originally Posted by Crasherfromwayback

AJ...if you'd turned up and the bike wasn't done as it should've been...I'd personally see to it that you'd be supplied a decent loan bike with a fuel tank of fuel.

Pete

PS...I'll get to the bottom of the problem for you and report back.

I think a Hyobag 250 would be suitable for AJ. Dont want a bike with too much power. You might get hurt!

Hope your get it sorted Aj.

**FJRider** · 7th October 2009, 07:40

Originally Posted by ajturbo

i had to phone... they had nothing to say apart from sorry .. we will not get to it today............

Perhaps if it was YOUR bike that needed the extra time/work that was not expected/allowed for .... would youhave been happy for them to put it aside while another bike that was booked in got work done on it ???

**Monamie** · 7th October 2009, 07:59

Originally Posted by ajturbo

ouch....
but i look at it this way.... what if i had turned up there at 5pm... fully expecting to pick up my bike.... how would i get home? would THEY pay for a taxi/bus/train????? BOTH ways? i think not

i am SURE that if i told MY clients that i would be there on such and such a day and i did a no show with no call to say why, the word WOULD get around.... so why are they any different????

also they know what a fuckin problem it is to get a part for one of these bikes, you wold think that they would think to tell me that they were not going to be able to do it....

Hey Aj-wot a bugger eh.
Only thing I can contribute is that if you had turned up they would have got you home ok, or a loaner, and yes they should have called you to say it couldn't be done on time

.

They are good guys at WMC and have always done that extra bit whenever I have dealt with them-hence why I prefer them to the local HD shop. Just my preference though

Hope the Buell comes through this ok....mines going bloody great!!!

**firefighter** · 7th October 2009, 08:12

Originally Posted by chef

yeah motorcycle shops for ya ive had trouble took a bike shop in wellington like 1 week to put on new handle bars and get in a new clutch leaver

You paid a bike shop to do that!?

**firefighter** · 7th October 2009, 08:25

Originally Posted by ajturbo

on Saturday i booked my Buell in for a check-up and a WOF...

sorry AJ, we cannot do it till Tuesday the guy said...
thats ok, i'll bring it in on Monday, so you can get to work on asap on Tuesday...

You need to clone George from Motorcycle Doctors in Auck.

He treats your bike like it's his own, talks to you, listens to you, he is approachable and does'nt give off that sleazy appearance that makes you think he has some sort of agenda (you know the type) gives sound advice, and even though he works on bikes for a living he still seems to be passionate about them.

Oh and he comes to you, rings you a couple of days later after you have had a good ride to see how it's going, he rang me six times on my first service with him, as he did'nt want to just leave a message so he could talk to me personally.....

If I ever leave Auck and move too far away to bring it up to get my bike serviced i'll be really gutted.

**mashman** · 7th October 2009, 08:30

Take it to Motorad on Vivian street mate... Granted they may not be a Buell dealer and the buell engine isn't the same as the Aprilia, but it is a Rotax engine (same as Aprilia) and i can't imagine that they've changed it that much... just a thought and rant on!!!

**Trudes** · 7th October 2009, 08:35

I wouldn't take my nanna's sewing machine to Motorad to be re-threaded, but hey, that's just my opinion, once bitten twice shy.

**jonbuoy** · 7th October 2009, 08:43

I'd hate to work in an industry where the slightest error gets an internet slagging.

**Mom** · 7th October 2009, 08:44

Originally Posted by jonbuoy

I'd hate to work in an industry where the slightest error gets an internet slagging.

Swings and roundabouts mate

http://www.kiwibiker.co.nz/forums/sh...post1129443128

**vifferman** · 7th October 2009, 08:49

Originally Posted by ajturbo

i am SURE that if i told MY clients that i would be there on such and such a day and i did a no show with no call to say why, the word WOULD get around.... so why are they any different????

I agree.
I hate it when people say they will do something, then not do it, and not let you know that they haven't done it. As you said, a phone call doesn't take much effort or time.

**jonbuoy** · 7th October 2009, 08:53

Originally Posted by vifferman

I agree.
I hate it when people say they will do something, then not do it, and not let you know that they haven't done it. As you said, a phone call doesn't take much effort or time.

Yeah its annoying but can anyone here say they NEVER make a mistake at work?

**vifferman** · 7th October 2009, 08:55

Originally Posted by jonbuoy

I'd hate to work in an industry where the slightest error gets an internet slagging.

OTOH, surely you can understand AJ's frustration? And KB is a handy place to vent it. It would be different if they'd given some indication that they might need it for a few days, i.e., "Bring it in Tuesday, and we'll have it ready by Thursday at the latest", or if they'd rung him earlier in the day to say it wasn't ready.
Why should HE have to chase it up, when customer service is THEIR responsibility? Isn't service what he's paying for?

Originally Posted by jonbuoy

Yeah its annoying but can anyone here say they NEVER make a mistake at work?

Sure, but I OWN my mistakes, and own up to them.