Warranty claim settled at glacial speed

[bikemike]

I've never had to wait longer than 10 days for a part for my BMW motorcycles.
If it's not in stock in NZ then 10 days from Munich is the quoted delivery time by the dealer and it always takes exactly 10 days, never any more, never any less.

Even for the 1982 G/S model I recently sold BMW can supply new parts off the shelf in Munich.

Yep, same. I was pissed at first that so many of the bits that needed replacing as a result of my classic accident were no shelf stock. I thought surely they are the likely candidates and will be available!

However, 10 days and all done.

Useful info on the performance of the strange little arrangement with Triumph and the Italians tho.

[peasea]

I have nothing to add to this thread, my Harley doesn't break down.

[MD]

Let me shout for a second - THERE IS NO PROBLEM WITH TRIUMPH PARTS IN NZ !
The problem, and I've heard this again and again from Aprilia owners, is with APRILIA parts. It seems no matter who their current Importer of the month is, the parts aren't coming out of Italy.

My personal opinion of the Owners of Triumph NZ is ...umm, not favourable. But that has nothing to do with Triumph the factory. As someone has already said on here, Triumph insist their Distributors hold a reasonable level of parts. The few items I have wanted, if not in the local shop, are here overnight. Of course parts for the new T-Bird may not be in stock yet. No surprise since the first bikes only rolled off the assembly line a matter of weeks ago. Give them a chance.

[Hitcher]

As a corollary to the events of last year, a couple of months ago "Aprilia New Zealand" sent me details for two factory recalls relating to 2008 model Shivers, of which mine is one. These are for a starter motor relay and for the speed sensor. Interestingly Aprilia Italy had issued these recalls early in 2009, prior to my tale of woe commencing with their duly appointed New Zealand "agent".

My Shiver was booked in with my local Aprilia franchise dealer for this work to be completed immediately following the 2010 Grand Challenge...

Also of interest in this space is the recent appointment of Red Baron as the Aprilia and Moto Guzzi dealers for the Auckland and Bay of Plenty regions. I understand that this deal was concluded on the basis that Red Baron could source parts required for this venture directly from Aprilia Japan rather than through the uncommitted and disinterested New Zealand distributor.

Watch this space. I suspect it could prove interesting.

[spacemonkey]

Also of interest in this space is the recent appointment of Red Baron as the Aprilia and Moto Guzzi dealers for the Auckland and Bay of Plenty regions. I understand that this deal was concluded on the basis that Red Baron could source parts required for this venture directly from Aprilia Japan rather than through the uncommitted and disinterested New Zealand distributor.

Watch this space. I suspect it could prove interesting.

Very interesting!
What's the Red baron in Lower Hutt's relationship to the ones up north?
As I'm now an Aprilia owner, anything that speeds up service gets my attention.

[nosebleed]

I'm afraid I'm only midly enthusiastic about the Red Baron thing.
While I'm sure that sourcing items from Japan is strategically advantageous it's unlikely that the Parts department will fare better than previous operations at stocking over the counter items for Aprilia.

For the forseeable future i'll continue to order my parts from AF1.

[drmikenz]

just to add my 2 cents to this thread

i've got a 2010 Motoguzzi V7 classic. a few weeks after i bought it i went for a slide on a wet roundabout when a lovely old lady pulled out in front of me. the usual kind of damage, mirror, brake lever, exhaust, heart shields and header pipe.

No problem, full insurance so in it goes to be assesed on about the 10th of July. At the same time i notice that my fuel tank surround is corroded already after a few weeks and my instrument gauge is leaking. So i take photos and file a warranty claim late august for those parts.

*Most* Parts for the accident finally arrive late november (a measly 4 months after the accident) and are fitted by triumph NZ. But the heat shields are nowhere to be found and neither are the parts for the warrenty. Finally Triumph tells me that Motoguzzi have made the part obsolete. For a current model bike which they are still producing.

the lady i've been dealing with a triumph sounds like she couldn't give a sackful of fucks about the fact that it appears I might not be able to get parts for the bike. She assures me that they 'probably' will be able to get parts if i need them in the future then seems surprised that I wasn't really happy with the vagueness of that answer for a bike thats less than 6 months old. Despite several phone calls to triumph nz they just don't seem to care about getting any parts or giving any customer care at all. Apparently my parts for the corrosion warranty claim are on their way from italy, eta unknown.

Just wondering what my legal options are, while I love the bike i'm not really keen on having it off the road for months at a time or indefinitely if triumph nz/motoguzzi can't or won't source the parts. Any suggestions on what to do next ?

[Gremlin]

Tell em to pull their fingers out of their arse, fix your issues on an almost brand new bike, or take it back. The dealer must be given the opportunity to correct the issue, but its not cricket to have an almost brand new bike out of action for months.

[fuknKIWI]

I don't think that Triumph New Zealand actually cares about who buys its bikes. My non-legal options are being quietly mulled over.

Maybe Santa will bring you a steel peddle/slide ukelele to play the blues on

[Ocean1]

Tell em to pull their fingers out of their arse, fix your issues on an almost brand new bike, or take it back.

Yup. Tell them via your solicitor, if they ignore that it'll tell you they're simply incompetent rather than negligent. If the facts are as you've outlined I'm pickin' it'll get some action, though.

[KiwiRat]

Let me shout for a second - THERE IS NO PROBLEM WITH TRIUMPH PARTS IN NZ !

Off topic I know,but there is one thing wrong with Triumph parts in NZ, and that is the pricing strategy.

They almost seem to be encouraging customers to seek their bits and bobs offshore.

As an example, a flyscreen is 100 quid in the UK. That's about $206 at today's exchange rate. Were you to buy that locally it would set you back $425.

The same goes for a set of side covers. 108 quid in the UK, $400 and something here.

Arrow 2 into 1 exhaust, 745 quid I think, ($1535). Buy it here, $2700.

Kind of makes it hard to support your local dealers.

[tri boy]

Tell em to pull their fingers out of their arse, fix your issues on an almost brand new bike, or take it back. The dealer must be given the opportunity to correct the issue, but its not cricket to have an almost brand new bike out of action for months.

You obviously have never ordered anything, (and Imean anything), through an Italian factory/supplier.
The lead time is commonly three months.
The components/parts may, or may not be included in that specific sea container.
NZ is way down the list of priorities to the Italians.
Many emails need to be sent to remind them other things, and confirmation may, or may not be reliable.
Sea containers are heldup regularly, 99% full, because a couple of components are not ready. (why the fuck this happens is beyond me. I think it is the Italian way).
Payment is required at the initial order stage, and then, maybe all components arrive, but not always the exact part for the machinery year requested.

People hassle Triumph NZ about time/parts/cock ups.ButIthink you will find that they are probably sick of it themselves, and will be happy to be rid of the irritation eventually. MHO

[drmikenz]

You obviously have never ordered anything, (and Imean anything), through an Italian factory/supplier.
The lead time is commonly three months.
The components/parts may, or may not be included in that specific sea container.
NZ is way down the list of priorities to the Italians.
Many emails need to be sent to remind them other things, and confirmation may, or may not be reliable.
Sea containers are heldup regularly, 99% full, because a couple of components are not ready. (why the fuck this happens is beyond me. I think it is the Italian way).
Payment is required at the initial order stage, and then, maybe all components arrive, but not always the exact part for the machinery year requested.

People hassle Triumph NZ about time/parts/cock ups.ButIthink you will find that they are probably sick of it themselves, and will be happy to be rid of the irritation eventually. MHO

I'm sure the Italians aren't dropping their espresso cups to fill the containers to nz(or anywhere probably) but if triumph nz wants to happily take my money to sell me a bike then they have a responsibilty to make sure they can fix it.I think not even having common parts like mirrors and exhaust in nz is just retarded as pretty much any slide or drop is going to damage those bits

[Gremlin]

Evidently the Austrians are different to the Italians. 3 weeks for a part, ex Austria, whatever I order (except for Christmas, which is always a bit of a mess, so add a week or two).

Excusing poor service on a new bike, just because the way they do it (ie, months, or half a year) only lets them get away with it. I choose not to buy those brands, because of those issues.

OK... and cause I always need parts

[Flip]

No, Triumph parts availability is generally pretty good.

Sorry to argue but Triumph parts service IMHO is a complete bucket of crap. I ordered a pile of parts for mine and after a year of waiting and chasing them up I sold the thing and forgot all about ever dealing with them again. My experiences with Triumph NZ are a major reason I don't own a "new" Triumph these days.

Got knocked off the Harley last year, did a bit of mostly cosmetic damage, had the bike back in 6 days.