Mt Eden Motorcycles: Workshop warning

[Thani-B]

Having read the attachment and having been a fully qualified motorcycle mechanic for 30 years I can read between the lines,...

Did you actually read the thread he linked?
Because if you did you would have read that they replaced the clutch, which did not solve the problem, therefore it was not the problem to begin with. That already points out incompetence on the workshops side.

You always jump to the defense of those in the industry, but did you ever think, with the amount of complaints that are adding up against them, maybe there is a problem at the workshop at the moment?
There is nothing wrong with naming and shaming. It's not just a new thing to New Zealand in 2010. It's been happening for years.
If a restaurant you had gone to a few times had problems every time you went there, wouldn't you tell your friends to avoid this restaurant on account of the bad food/service/whatever it was that cause the problem in the first place?

It's all well and good to give them a second chance. But remember that this is a risk for the biker. A risk with his own money and his precious pride and joy, and possibly his life. And if they are regularly failing to provide a level of service to justify their charges, then there is no incentive for you to go back there, nor to recommend their services to anyone else.

[Brian d marge]

I have had a brand new Goldwing 1500 stuff its clutch due the wrong Lever being fitted. We told said customer it would stuff his warranty and could cause probs as RT pointed out

Customer pushed point , clutch slipped due to incorrect lever ( looked same at a distance but ,,,,)

One week later customer back with very not working clutch

When fitting parts that are of unknown make/origin one must be vary careful and many DIYers dont realize this

Stephen

[DIN PELENDA]

So how much you wont for 2002 R1?

[DIN PELENDA]

So how much do you wont for 2002 R1?

[spacemonkey]

What really riles me about New Zealand in 2010 is that the culture of blame is rampant. If I was the proprietor of the said dealership and the facts were as I speculated Id be taking you to court for defamation, no hesitation whatsoever.

And in his shoes if someone did that I'd be saying bring it on bitch, no hesitation whatsoever....... I'd probably be on the phone to fair go as well for bit of extra dragging thru the mud. You would have a very expensive fight that would make your shops brand look very nasty to the public.

[PeeJay]

Having read the attachment and having been a fully qualified motorcycle mechanic for 30 years I can read between the lines, on the basis of what you have put forward. Overadjustment on the cable will fry the clutch, your responsibility, your cost. No argument.
If indeed the clutch perch was incorrect it may well have not been achieving full disengagement for sometime. In a relatively new clutch ( a clutch being the basket, inner drum, pressure plate, thrust bearings etc, not just the plates ) this problem might not have been so obvious and only surfaced with a steady pattern of wear occuring and other factors such as a shift in ambient temperature, colder oil temps on startup and therefore a lot more noticable drag. Also cable stretch and actuator wear. Wear in the pivoting components on the incorrect clutch perch etc, everything that will eventually tip the balance.
The clutch perch may not have been so ''blatantly incorrect'' that it was immediately obvious to the dealership mechanic ( or any mechanic ) and such an irregular fault is not always so easy to pick up. If it was an aftermarket perch then its a sad indictment that many cheaper aftermarket parts just dont cut the mustard and can end up creating problems that some other poor bastard gets the blame for. But Im speculating on that point because we only have what you presented to go on.
What really riles me about New Zealand in 2010 is that the culture of blame is rampant. If I was the proprietor of the said dealership and the facts were as I speculated Id be taking you to court for defamation, no hesitation whatsoever.
So Id be very careful that what you are saying can be solidly backed up as dealer incompetence. On the basis of what you have said and in light that it is only one side of the story I have trouble having total belief in what you have said.
If indeed you have wronged the dealer with your accusations then you owe it to them to make a public apology on this forum.

You didnt actually read and understand did you.
Bike goes into shop with clutch problem.
New clutch fitted, original problem still there.
Did it need a new clutch? perhaps, but if the perch was the root cause why not replace that first and test.
At a guess the service manager, or whatever they are called nowadays, writes down clutch dragging on the job sheet.
Mechanic gets job, starts bike up, confirms clutch dragging, checks cable adj (perhaps) replaces clutch pack.
Reassemble adj cable, yep that works,
Next job
Mechanic could be a dumbass, maybe there is pressure on him to get the work out the door and dont think about it too much, who knows.

[Robert Taylor]

Did you actually read the thread he linked?
Because if you did you would have read that they replaced the clutch, which did not solve the problem, therefore it was not the problem to begin with. That already points out incompetence on the workshops side.

You always jump to the defense of those in the industry, but did you ever think, with the amount of complaints that are adding up against them, maybe there is a problem at the workshop at the moment?
There is nothing wrong with naming and shaming. It's not just a new thing to New Zealand in 2010. It's been happening for years.
If a restaurant you had gone to a few times had problems every time you went there, wouldn't you tell your friends to avoid this restaurant on account of the bad food/service/whatever it was that cause the problem in the first place?

It's all well and good to give them a second chance. But remember that this is a risk for the biker. A risk with his own money and his precious pride and joy, and possibly his life. And if they are regularly failing to provide a level of service to justify their charges, then there is no incentive for you to go back there, nor to recommend their services to anyone else.

Read Brian d'marge post. He understandas how this can happen and is not immediately obvious. Those reading this thread who have lots of experience and mechanical aptitude know exactly where I am coming from.

[Robert Taylor]

You didnt actually read and understand did you.
Bike goes into shop with clutch problem.
New clutch fitted, original problem still there.
Did it need a new clutch? perhaps, but if the perch was the root cause why not replace that first and test.
At a guess the service manager, or whatever they are called nowadays, writes down clutch dragging on the job sheet.
Mechanic gets job, starts bike up, confirms clutch dragging, checks cable adj (perhaps) replaces clutch pack.
Reassemble adj cable, yep that works,
Next job
Mechanic could be a dumbass, maybe there is pressure on him to get the work out the door and dont think about it too much, who knows.

Oh yes I did read it and also I questioned, ''hang on this is not as clear cut as the owner of the bike makes out'' Brian d'marge also understands that.

[archie-no2]

cavet emptor

[Genie]

Another tread dedicated to trashing a business.
Quick, jump on this bandwagon and form your judgements, destory any chance of decency and show just how perfect you are.

Instead of sitting at your computer how about you go back to Mt Eden and see the manager, talk to him, dont' know him but i'm sure he doesn't want to see you this annoyed.

Am in agreement with Mr Robert Taylor in that you should be very careful with just what you write as it can be used against you should the other party wish to take it further. I have read your other thread and obvisiously there is a problem yet you have given up on resolving it and instead come here to whinge. I can understand the whinge but the whinge shoud be directed to Mt Eden not to the world. Go back to them and make them fix it, you have paid good money and as another person pointed out, they have advertised for a mechanic so obviously something hasn't been right....

[Genie]

PS I've decided I can't be bothered taking further action against them...I'm just going to put this whole mess behind me and walk away...it'll cost me more then the cost of the new clutch to get them to sort this out and its not worth it.

This show more about you than Mt Eden.

[Mully]

And another thing about Mt Eden. This bloke in the shop refused to give a Shoei when he had a shelf full of them.

It's outrageous.

[nodrog:Me]

And another thing about Mt Eden. This bloke in the shop refused to give a Shoei when he had a shelf full of them.

It's outrageous.

you must be doing it wrong

[Robert Taylor]

And in his shoes if someone did that I'd be saying bring it on bitch, no hesitation whatsoever....... I'd probably be on the phone to fair go as well for bit of extra dragging thru the mud. You would have a very expensive fight that would make your shops brand look very nasty to the public.

And thats a problem with some of our national pysche isnt it? The shop could well be 100% right or at a high percentage of being right and there are people out there who have no conpunction of dragging people through the mud. Many times businesses have to bite their tongues when they have every moral right to challenge a customers public tirade.

[miloking]

At this stage it got a little nasty but the service manager quickly resolved the problem and I only had to pay for the real part that I needed plus labor.

To sum it up: Always stay friendly and stick to the issue..

Umm..isnt this a bit of contradicting statement? But I agree that OP should have talked to them...as for my little issues it sort of just showed me that their mechanic at the time lacked attention to detail and thats enough for me to not go back...