I'm certainly not questioning the job or decisions Knowles took, but it was very obvious his manner was upsetting the families and this has come to pass today in some of the interviews, however Peter Whittall"s approach to dealing with both the families and media I believe had a much greater effect in reassuring the families all was being done that could be done. From the start Knowles made it clear that the decisions been made were not his alone he was but the messenger to the families and NZ. I do feel that in time those that are questioning the involvement of the Police will realise they are the coordinators and have the expertise in managing these situations, however as a part of that perhaps their PR people should be charged with disseminating the information not the Officer co-ordinating.
Bookmarks