Warranty work: should they supply a loan bike?

[AllanB]

WTF??????????? Am I on the right website?

I agree with everyone!!!!!!!!!!!!


Buyer - 410 kms and out of action for a month - I'd be pissed and want a loaner or something. Interesting note here if it dragged on to 2 - 3 months I'd want my bloody money back under the CGA.

Bike Shop - I agree it is a hard call to be offering out the loaner when it is in fact the importers/makers error.

Obviously the poor retailer is the bugger caught between a rock and a hard place.

It will be interesting to see how your customer service works out.

One of my local shops has a very very good reputation for offering rides when required - I know of people who have ordered a bike from them and are waiting for delivery in X weeks and the shop has given them one of their demos for the weekend to enjoy while they wait. Ditto with repair work.

This may be something you can suggest to the Beemer people - give me a demo bike for the weekend.

Of interest it is my local Harley agent who has offered the above. Big bickie items sure but bloody good customer PR.

[oneofsix]

WTF???????????

Bike Shop - I agree it is a hard call to be offering out the loaner when it is in fact the importers/makers error.

Obviously the poor retailer is the bugger caught between a rock and a hard place.



bloody good customer PR.

Bike shop is caught but in the middle but then again that is the ground the occupy. They should offer the loaner and on charge the wholesaler/manufacture. If they are so keen on the manufactures product that they have an agreement that doesn't allow them to bounce the costs back then its a cost of doing business. The loaner is good PR for both the shop and the brand.

[Eyegasm]

As I do not own any other vehicle, I would appreciate a loaner. I'd even take a GN125.

Public transport sucks.

One thing I hate about getting a service done during the week.
Drop the bike of and then catch a bus to town, bus back after work and pick up the bike. That bus fare was 1 weeks gas commuting to work.

[imdying]

I asked Hampton Honda before I purchased the bike, and they agreed to give me run about when the bike is being serviced (a cage, but transport nonetheless). Makes them look good, makes me feel happy, and costs them next to nothing (service intervals are like a billion kms so I'll nearly never use it).

[AllanB]

I asked Hampton Honda before I purchased the bike, and they agreed to give me run about when the bike is being serviced (a cage, but transport nonetheless). Makes them look good, makes me feel happy, and costs them next to nothing (service intervals are like a billion kms so I'll nearly never use it).

Excellent - now that's good service and worthy of a visit for Honda purchasers in CHCH.

[orangeback]

My bike has been nearly three months now , and with the quake im told it could be another 3 , not happy , ill be pushing for a loaner soon and an extension on the warranty since its spenting 50% of it in the shop

[wickle]

But i can see the other side aswell as i work in the panel and paint industry and we have to provide loan cars at no cost to the customer or the insurance companies.

and you dont put enough petrol in so they bitch an moan when putting $5 / $10 in the vechile cause they are not returning it with any petrol left in it,

[BMWST?]

But i can see the other side aswell as i work in the panel and paint industry and we have to provide loan cars at no cost to the customer or the insurance companies.

and you dont put enough petrol in so they bitch an moan when putting $5 / $10 in the vechile cause they are not returning it with any petrol left in it,

you dont HAVE to....its just become a industry std.Many insurance companies will cover the cost of a rental car.

[Toaster]

I don't see why dealers should be obliged to unless it was a condition of sale/warranty.

However, it is a good opportunity for dealers to showcase demo bikes to riders they think have the potential to foster a future sale. In any case it builds goodwill with clients.

A user pays petrol replacement policy would be a fair approach to using loan bikes.

[buellbabe]

As other people have already said...no, the shop is under no obligation to provide a loaner but I think they should cos its just good PR.

Hell, I don't get the Buells serviced at AMPS anymore but when the battery died a few weeks back they picked me up AND gave me a Harley to ride home. (I asked for a Triumph but they had no demos available!).

I became a regular customer at Road & Sport for bike servicing so they showed their thanks by giving me a demo Buell to get me home each time...sometimes I would have it for a few days...

KTL were the same, the bike was in for a service and wasn't gonna be ready for the wkend cos they were so busy so they gave me another demo Buell, I told them that I had originally planned on going for a decent ride at the wkend and the response was "no worries, take this bike".

Its all about customer service.

[Banditbandit]

No obligation to have a loaner for a customer .. good practice tho. I've been offered loaners ansd refused. Dunno what the bike is really like - I don't like riding bikes I'm not used to - I don't loan my bike to anyone else, and don't ask if I can borrow others bikes

Never loan your bike or your missus .. they'll never come back the same ...

But 410klicks? That's why I'll never own another BMW - loved riding mine .. a pig when it broke ... expensive and long time off the road ....

I'd be asking for my money back - or at least a new bike ...

[jafar]

I'm still wondering why a bike with only 410 km on it has to be off the road for a warranty claim. What could possibly go wrong with the thing in such a short distance?? surely it had to be a fault from the beginning!!!
I'd be demanding my money back

[The Stranger:Me]

I understand but, the purchaser should not be out of pocket in any way either ... if it is a warranty issue... I agree that the manufacturer should ultimately foot the bill, they built the bike. I have been in this situation (with a Ford car), I know bike manufacturers do not make the same profits per unit as car makers but a purchaser should be looked after as well.

If the fault is not warranty then fine we have to suck it up as things do break.

I just know the importers will laugh like hell at the suggestion, but oh well here goes.
Perhaps they could actually carry some parts in stock.
As it is now it's all good if you run a spark plug or oil filter under warranty, but beyond that - Oh sorry, thats six weeks x where the fuck ever - if you're very lucky.

[baptist]

I just know the importers will laugh like hell at the suggestion, but oh well here goes.
Perhaps they could actually carry some parts in stock.
As it is now it's all good if you run a spark plug or oil filter under warranty, but beyond that - Oh sorry, thats six weeks x where the fuck ever - if you're very lucky.

Spare Parts!!!!! sorry, are you insane? Next you will say they should also charge reasonable prices

(better add, not all brands aye )

[Smifffy]

They could have sent you over to pick the bloody parts up yourself by now. I agree a loaner is a courtesy, and if they don't want to extend that courtesy to you then you could also not deal with them anymore.

At 410km, and now 3 months I would think that you would have a reasonable chance of going for your money back.

There was a fault, you notified them promptly, they offered a remedy, you accepted their solution, but they have still not provided a remedy.

Kinda takes all the joy out of a new purchase doesn't it?