Good service vs bad service. Stories?

**skippa1** · 30th January 2012, 17:04

Originally Posted by Crasherfromwayback

Peter turned up on que. We fitted his tyre (gotta remove the lower muffler on his Victory to fit a tyre) as per quote, and sent him on his merry way.

I'm not one of the owners of WMCC, but seeing as I was a mechanic by trade years ago, and also spent years on the other side of the counter, I hate it when things go bad. So I always do my best to see everyone happy and looked after.

So cheers jimichelle...hope to see you one day soon too!

Pete

Hell yes and what a bunch of good bastards!!!

The tyre was put aside as Pete said, the mechanic (yogi I think) bust a sweat changing it and it all came in over $100 cheaper than I could get it in Nelson. I can only say cheers guys, you really hold true to promises of great service, low prices and delivery at WMC. Got my vote for topping all the shops I have dealt with.

PS:, I should add that FREE tyre insurance was included! And I didnt try Petes coffee, I had a long ride ahead lol

**Crasherfromwayback** · 30th January 2012, 17:44

Originally Posted by skippa1

PS:, I should add that FREE tyre insurance was included! And I didnt try Petes coffee, I had a long ride ahead lol

Good to meet you mate, glad you're a happy camper. You missed out on a fine experience though regarding my coffee.

Thanks for coming to see us.

Pete

**GingerMidget** · 1st February 2012, 18:16

I'm happy with wellington motorcycles now. Cheers for todays help Pete.

If you have that GPX in 4.5 months time, I'm pretty sure its gonna have a new home. Must play with it at some stage.

Now excuse me while I die in a corner. PT =

**chasio** · 7th May 2012, 16:35

Another well done post, so thought I'd tack it onto this thread.

Cycletreads sold and fitted me a new rear tyre on Saturday. This morning it was flat.

I rang them up and they couldn't have been more helpful. Picked me and the bike up and sorted it out, including upgrading the tube to a heavy duty one because that was my preference and the usual balance and all that jazz. Gave me a cup of tea. And didn't charge me a cent.

It turns out that the tube had a manufacturing defect (a very slow leak at the splice) and they were nothing but helpful in getting it sorted. I don't spend money with them that often, so I assume they would look after anyone similarly. I'll keep going back.

Good effort.

**chrisht** · 8th June 2012, 21:20

Bit late tagging onto this one but thought worth sharing....Red Baron Auckland...Have had my bike for over Two weeks with no contact to let me know what is going on - this is after I was told that oil leaking onto the front brakes/tyre from fork seals,oil leaking onto the exhaust & only having ridden the thing for 2000k's since buying it, is "no big deal"....finally received a phone call today telling me it's ready for collection..$400!!Certainly wouldn't recommend this place for anything, apart from the salesman, not a bad guy - otherwise absolutely useless............................!!

**nzspokes** · 8th June 2012, 21:57

Holeshot Suzuki.

Good guys. Got my Bandit there and agreed for a couple of little fix ups as part of that. Over that week the exhaust got noisy and was leaking under the motor. The mechanic said he would sort it when I dropped it off but I wasnt so sure. They said it would be ready that afternoon. When I rung to check they said it was not done and would be the next day. I got a call just before lunch the following day it was ready.

When I get there on the loaner bike (Maurarders dont suit fat bastards, im sure I bottomed the rear springs all the way to and from work) the mechanic goes through what they did. They replaced the pipework under the motor as they didnt think they could do a good enough job on the existing one. They custom made some bits. It looks great and sounds awesome. Even replaced a chrome cover they thought looked manky.

They did the other little thing I requested. But they also seem to have gone right over her and rebleed the front barkes etc. Stuff I had not asked for. All at no charge as part of the purchase deal.

Easy to deal with guys. I would happily recommend the sales crew and mechanics.

**Muppet** · 9th June 2012, 21:55

Hand on heart; Don at Pitlane in Darfield (Canterbury) for tyres, chains, sprockets, brake pads, oil and filters. Knows tyres back to front and also what you should have on what bike. Been going there for 15 years for all consumables for my bikes. Took an 2004 R1200GS in there for new tyres, before I rode it to Auckland for a mate. Don spent 2 hours trying (and succeeding) to fix a seized rear brake caliper and wouldn't take anything for it.

**GingerMidget** · 10th June 2012, 18:43

Two shops this time.

Motorad, awesome deal on some great new gear!

Boyle Kawasaki. Bought a helmet from them because it was what I wanted and it was cheaper than I could find anywhere else. Took the clear visor out of the box and its got what looks like solvent damage on it (still in the original bag) and its taken two weeks of me chasing them. The rep was supposed to come in and see it, and apparently didn't. But no call to say we still haven't got one. I won't be spending money there again. Its limited my riding, because I can only ride during the day with the tinted visor.

**GingerMidget** · 12th June 2012, 18:57

Update on the visor, I called another stockist of AGV to get the reps phone number. The new visor will be delivered tomorrow. Super pissed because I've been fobbed off and had my time wasted for two weeks for something I sorted out myself. When I upgrade helmets, I'll be going to a different store.

**jellywrestler** · 12th June 2012, 19:13

Originally Posted by GingerMidget

Update on the visor, I called another stockist of AGV to get the reps phone number. The new visor will be delivered tomorrow. Super pissed because I've been fobbed off and had my time wasted for two weeks for something I sorted out myself. When I upgrade helmets, I'll be going to a different store.

So who are you pissed off with , the dealer or their Rep?????

how do you know that the dealer hadn't contacted their Rep and they are the one who hasn't followed it up?

**Crasherfromwayback** · 12th June 2012, 20:08

Originally Posted by jellywrestler

So who are you pissed off with , the dealer or their Rep?????

how do you know that the dealer hadn't contacted their Rep and they are the one who hasn't followed it up?

Times 2. Boyles can be a bit slow at times, but they're straight up guys.

**caspernz** · 12th June 2012, 20:11

Changing the angle just a tad on this subject, doing the majority of your shopping for bike goodies at one store improves/maintains the service as well.

Well, that's been my experience to date anyhow. Wellington Motorcycles confirm this for me, so I keep going back to them.

**Crasherfromwayback** · 12th June 2012, 20:24

Originally Posted by caspernz

Changing the angle just a tad on this subject, doing the majority of your shopping for bike goodies at one store improves/maintains the service as well.

Well, that's been my experience to date anyhow. Wellington Motorcycles confirm this for me, so I keep going back to them.

And make sure to come and see me, so I can make sure you're looked after even bettera for showing us your loyalty.

Many thanks for the nice words!

**caspernz** · 12th June 2012, 20:30

Originally Posted by Crasherfromwayback

And make sure to come and see me, so I can make sure you're looked after even bettera for showing us your loyalty.

Many thanks for the nice words!

We've already met Pete, a few weeks back. I'm one of those Rimutaka truckers that enjoys the work of Dr Robert Taylor. And no I don't wanna get near your coffee hahaha!

BTW. I just call it the way I see it. And I like the idea of supporting a local bike shop so I can go to a local bike shop.