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Thread: Yamaha after sales service

  1. #1
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    1st February 2014 - 17:10
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    Thumbs down Yamaha after sales service

    I have owned many Yamaha's over the last 30 years and have been happy with most of them. Currently own an XJR1300 and an R1. Trying to obtain consumables and service is all but impossible. Service requests made on those dreadful service request forms are ignored seems that spare parts are generally held in Australia. Comments filed on the Yamaha NZ site are re-directed to Australia the reply, if any, brings a whole new meaning to the word rude. Similarly a message on the Managing Directors Facebook page remains ignored. Is a Yamaha franchise the kiss of death to a motorcycle shop? Witness the number of Yamaha dealers that have closed. No more yamaha's for me. My two Yamaha's are for sale along with my low hour 115hp gas guzzling outboard. I have two other other motorcycles and neither are as difficult to maintain than a Yamaha. My 30 year loyalty to the Yamaha brand is of no value.

  2. #2
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    1st February 2014 - 17:10
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    Yamaha after sales service

    I have owned many Yamaha's over the last 30 years and have been happy with most of them. Currently own an XJR1300 and an R1. Trying to obtain consumables and service is all but impossible. Service requests made on those dreadful service request forms are ignored seems that spare parts are generally held in Australia. Comments filed on the Yamaha NZ site are re-directed to Australia the reply, if any, brings a whole new meaning to the word rude. Similarly a message on the Managing Directors Facebook page remains ignored. Is a Yamaha franchise the kiss of death to a motorcycle shop? Witness the number of Yamaha dealers that have closed. No more yamaha's for me. My two Yamaha's are for sale along with my low hour 115hp gas guzzling outboard.

  3. #3
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    14th July 2006 - 21:39
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    Ah the outboard - that raises a interesting question - are their watercraft supported better than the bikes? There are a fair few Yamy outboards in NZ.

  4. #4
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    1st February 2014 - 17:10
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    Nothing would lead me to believe that Yamaha NZ would provide any better service to outboard owners than motorcycle owners. Yamaha NZ is without a doubt the worst franchise holder it has ever been my misfortune to deal with.

  5. #5
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    4th November 2003 - 13:00
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    Must be the shop and people you deal with, the local Yamaha shop here is brilliant and Clayton is spares provides very good service
    "If you can make black marks on a straight from the time you turn out of a corner until the braking point of the next turn, then you have enough power."


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  6. #6
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    1st February 2014 - 17:10
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    Agreed, but there is only one major Yamaha dealer in Central Auckland and they are truly awful. I wish I could come down to Filco to get my bikes serviced but it's a bit of a trek.

  7. #7
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    You could try Cycletreads, they are now a Yammy dealer.
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  8. #8
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    6th January 2014 - 08:12
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    Yip the shops dont last long around here. I have a 4str yammaha outboard which I have recieved great service with from a very reputable company. Stick with the brands that you can get the best support from and that is the main reason all my bikes are green.

  9. #9
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    10th September 2008 - 21:23
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    I started on Yamahas back in 1969. I have owned more Yamahas than any other brand, and have always had a soft spot for the name.
    At the moment I am pleased with Blackwood Yamaha in Cambridge re work, prices etc, but then I'm only getting tyres, consumables etc for a scooter which any dealership should be able to work on. What their experience with the big sportsbikes is, I don't know.

    If I was after at a big sports bike, I doubt I would spend much time looking at a Yamaha in the waikato.

    With todays high tech machines, is there such a thing as a ' cheap to own ' sports/tourer from any manufacturer?
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  10. #10
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    3rd August 2006 - 19:35
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    its the distribution structure that kills it. Yamaha NZ goes through Yamaha Aus i believe.

    And the bikes are a shite load dearer here than anyway else in the world in comparision to the other brands. Its no wonder there are few less yamahas on the road than the other 3, yet yamaha exports more bikes out of japan than the others? mmm.
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  11. #11
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    1st February 2014 - 17:10
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    Distribution

    If it's true that the distribution chain is via Australia that would explain things, I can't imagine that anybody in Yamaha Australia would care not one iota about a Kiwi motorcyclist. My Yamaha outboard has always been maintained and serviced by the same company and it has performed flawlessly, however it is now for sale and it's replacement is due. I simply will not entertain another Yamaha product. Going by the response from Yamaha NZ and no reply from the MD my loyalty over many years is obviously of little or no value.

  12. #12
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    25th March 2004 - 17:22
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    So. . .what if you were considering a new Piano?
    Don't you look at my accountant.
    He's the only one I've got.

  13. #13
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    Quote Originally Posted by F5 Dave View Post
    So. . .what if you were considering a new Piano?
    I'd get a suzuki ...

    http://en.wikipedia.org/wiki/List_of_piano_brand_names

  14. #14
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    14th May 2008 - 20:13
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    Quote Originally Posted by Kickaha View Post
    Must be the shop and people you deal with, the local Yamaha shop here is brilliant and Clayton is spares provides very good service
    +1 Bob's always been good to deal with as was his old man. Clayton is a true old school parts and accessories guy - in a good way! Was always a good crew out the back too..... reminds me I must catch up with those fellas next time I'm down South.

    Before you judge a man, walk a mile in his shoes. After that, who cares? ...He's a mile away and you've got his shoes

  15. #15
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    7th October 2004 - 15:51
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    You must like paying a hell of a lot for OEM parts. Go online and find a myraid of US online dealers (eg: Partzilla, MR Cycles, Powersedge) and get the same part for about half the price and here in less than two weeks. No GST either if it is under the $400 threshold.

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