Ixon gear, no warranty support

[McFatty1000]

Jacket - no pliers in sight..


The webbing is failing at the bottom of the zip. You can't see it in the photo but the webbing under the reinforcing patch is also torn so it will just keep failing.

You have the same jacket as my second one - where did get it from? And Yeah, mine is just starting to do this now (No way near as advanced) but I've also done ~5000km on it, used it as a daily for three months straight.

[Bender]

Thought I would update this thread because the zip on the Ixon jacket has now failed completely.

This jacket has had only light use because I have a heavier Alpine Stars one that gets the lion's share of use.

It's costing me $95 to have the zip replaced, so thanks Ixon for being such arseholes.

Oh and one other thing - when I zipped in the winter liner for the first time (I had never used it because I use the AS jacket during the winter) - it was a small version with an XL label on it - it wouldn't even allow the zip ends to close up. I'm having to have four inches added into the winter liner so it fits.

Sooo Ixon, total fail.

Thanks a lot for failing to honour any warranty - mind you I suppose if you were selling poor quality gear you wouldn't want to offer warranties.

[f2dz]

Where are you getting the zip replaced costing you that much? Only ask because I wonder if that's resonable for that kind of work as I'm needing the same done on my Astars jacket.

If it is then I might as well buy a new one..

[Bender]

I'm getting it done at Kerrie's in K Rd. The price is a lot cheaper than a new jacket, especially as the jacket has hardly been worn and is in good condition otherwise.

Ixon let themselves down with this one - firstly through poor quality zips and secondly by refusing any warranty.

[GrayWolf]

I'm getting it done at Kerrie's in K Rd. The price is a lot cheaper than a new jacket, especially as the jacket has hardly been worn and is in good condition otherwise.

Ixon let themselves down with this one - firstly through poor quality zips and secondly by refusing any warranty.

Ferchissake mate, this thread started 2 years ago.... just how old WAS the jacket then?

Your bagging them, but have not said how old it was. If it was a year? 2 years? It's unlikely many shops would 'honour' a warranty....

As for Ixon making crap?
Nah, I've used Ixon gear for several years, and my commute jacket 4-5 times a week for 2+ yrs.... Zips etc are fine, it's the lining thats getting tatty. and thats a 'basic' Skeleton jacket, my Fire X2, and 1X Specious jackets are still doing fine .....
If a crap zip was fitted? It's like ANYTHING you buy, sometimes a part is faulty, and would Ixon have known it was when it was sewn in??? Doubt it. But as usual it's easy to 'go the maker' than realise it's a faulty part and deal with it accordingly...

Now the liner?? Yeh if that was mislabled and was not the correct size? Why didnt you take it back on purchase? The liners are zipped inside new jackets at purchase,,, so the mismatched liner would have been OBVIOUS then. So I'm guessing you were too ruddy lazy to complain and send it back???
Much easier to grizzle and moan over a 2 year period!

[sugilite:Me]

Where are you getting the zip replaced costing you that much? Only ask because I wonder if that's resonable for that kind of work as I'm needing the same done on my Astars jacket.

If it is then I might as well buy a new one..

I found upholstery shops charge a lot less for such jobs than tailors...

[Bender]

Ferchissake mate, this thread started 2 years ago.... just how old WAS the jacket then?

Actually thread started 18 months ago. Jacket was a year old and worn 5 times. So it was hardly well worn and flogged out.

Your bagging them, but have not said how old it was. If it was a year? 2 years? It's unlikely many shops would 'honour' a warranty....

But as usual it's easy to 'go the maker' than realise it's a faulty part and deal with it accordingly...

Listen, I'm pretty fair about these things and I don't expect unrealistic performance from my gear. But in this case it was faulty and was well within anyone's reasonable idea of warranty. The person who is repairing it confirmed that the zip is poor quality without the usual strengthening to the webbing around the lower zip area.

I'm very pleased your Ixon gear has performed well but this jacket hasn't. I gave Ixon a chance to right it but they refused. So now I am exercising my right to free speech by bagging them on a public forum. They deserve it.

Now the liner?? Yeh if that was mislabled and was not the correct size? Why didnt you take it back on purchase?

I never tried the liner in because I didn't use the jacket during the cold months - I have a much more beefy Alpine Stars jacket for that. The Ixon has a mesh front and I use that during February and March when it's really hot. I wasn't bothered with the liner but this year I happened to try it out and hey presto, it's about 6 inches smaller than the jacket.

I didn't take it back to the manufacturer because they had already shown their stripes with regards to product backup.

Much easier to grizzle and moan over a 2 year period!

It's your right to view it that way but also mine to bring poor product backup to others' attention in case they are looking to buy jackets. I'd always thought Ixon gear was OK (clearly because I bought some) but I was wrong. They're proved it. Thanks for the sexy little icon.

Website is asking for 10 more chars.

[Digitdion]

First time reading this thread. But I learnt the hard way. Most of the cheap bike gear in NZ is shit. I have now gone the other way and pay shitloads up front. And buy Tojo end bike gear. Never been let down again.
Probably cheaper though to buy cheap gear and get wet and cold though even though you have bought waterproof gear

[GrayWolf]

Website is asking for 10 more chars.

Actually thread started 18 months ago. Jacket was a year old and worn 5 times. So it was hardly well worn and flogged out.
Listen, I'm pretty fair about these things and I don't expect unrealistic performance from my gear. But in this case it was faulty and was well within anyone's reasonable idea of warranty. The person who is repairing it confirmed that the zip is poor quality without the usual strengthening to the webbing around the lower zip area.

Sorry to disagree, but if the jacket was already a year old? It was out of warranty, and then it would be a 'goodwill' repair or replacement, regardless of how many times you wore it.

I never tried the liner in because I didn't use the jacket during the cold months - I have a much more beefy Alpine Stars jacket for that. The Ixon has a mesh front and I use that during February and March when it's really hot. I wasn't bothered with the liner but this year I happened to try it out and hey presto, it's about 6 inches smaller than the jacket.

Now thats odd an Ixon jacket with mesh panels (likely a Sismic flash, just like one of my summer jackets) that was purchased brand new, and the liner wasnt already inside it? That's really unusual, as every jacket from ANY manufacturer I have ever purchased, the lining is always zipped inside it. Ergo, the incorrect sized liner would have been blatantly obvious first time you looked at it......

I'm not trying to be difficult, but honestly, some of what you are saying just doesnt seem 'right'.....

If the manufacturer was not prepared to get involved... was the shop an Authorised Ixon dealer?? OR is a lot of the gear here 'grey or parallel import'?
Or in reality, was the importer just blocking things??
I know when I had a Moto Guzzi, the importers were actually crap, it was cheaper to get spares (and faster) from a guy in Dunedin who did it privately. And they (importers) had bugger all customer service ability.. I ordered a bike of a specific colour (one of the first four 1100 Cali's in the country) and had to 'make do' with a different one, only to find later the bike I had ordered was in Auckland in another shop. They hadnt bothered to check colour etc when they shipped from their warehouse, and just sent any bike to any shop (4 different shops).
I couldnt blame the Dealer I was purchasing from, but did get a $500 'discount' for the error.

[G4L4XY]

Speaking of broken zips, mine has been broken for a month or so now, I just attached a key ring, doesn't bother me much but if the warranty would cover it then a zip would be just great. Think my jacket is ohh wait oh damn it be like 2yrs old now. Oh well key-ring zip it is haha

[Ratti]

unbelievable....I replace zips all the time. I'd expect a zip to last about 2 years Ixon are no worse than any other jacket. As long as you purchase from an actual shop you should get reasonable service. BUT..if you had come into my shop whining about it the way you have whined here, I would have told you to bugger off. Seriously dude, what did you expect from a ZIP? it catches the most wear on a jacket and of course it wears out faster than the jacket. The price you were charged is about right, I wil replace a long zip for about $80, its a painful job and takes just under an hour plus the cost of zip, thread, eletrickery, tax, ACC, rent.....you get the picture?.

You got a decent run out of it, quit moaning and get out and ride.

[scracha]

unbelievable....I replace zips all the time. I'd expect a zip to last about 2 years Ixon are no worse than any other jacket.

2 years? Is all the gear you sell that shit? Fark..I've got jackets over 10 years old with no zip problems.

[Berries]

unbelievable....I replace zips all the time. I'd expect a zip to last about 2 years Ixon are no worse than any other jacket. As long as you purchase from an actual shop you should get reasonable service. BUT..if you had come into my shop whining about it the way you have whined here, I would have told you to bugger off. Seriously dude, what did you expect from a ZIP? it catches the most wear on a jacket and of course it wears out faster than the jacket.

I'd expect a zip to last the life of the jacket. It shouldn't be that difficult, it only has to go up and down. I have a Dainese textile jacket that is getting on a bit now, had to replace the main zip after I don't know how long, eight or nine years. PITA and I blamed myself not the jacket. Now an inside pocket zip has gone but at around 12 years old or so and pretty much everyday use over that time the whole jacket is looking tired and needing some TLC. And a wash probably. I would however buy another in a heartbeat. If I had a jacket where the zip failed after two years I would not be buying that brand of jacket again, or indeed any gear from that particular manufacturer.

[ducatilover]

I'd expect a zip to last the life of the jacket. It shouldn't be that difficult, it only has to go up and down. I have a Dainese textile jacket that is getting on a bit now, had to replace the main zip after I don't know how long, eight or nine years. PITA and I blamed myself not the jacket. Now an inside pocket zip has gone but at around 12 years old or so and pretty much everyday use over that time the whole jacket is looking tired and needing some TLC. And a wash probably. I would however buy another in a heartbeat. If I had a jacket where the zip failed after two years I would not be buying that brand of jacket again, or indeed any gear from that particular manufacturer.

No Qmoto then?

[HenryDorsetCase]

You know this how having not seen the jacket/zip in question?

We had a customer here recently screaming blue murder about the zip on his rather expensive genuine Harley jacket fucking out. Threatening all sorts of lovely things. We told him to chill out and present the jacket to us for inspection.

Upon seeing it...it had been totally butchered and abused, and was without doubt 100% owner/operator abuse.

Did we replace it? Sure. But only to keep the peace. Not all people will/be able to do that most of the time...or simply not feel the need.

Plus he rolled in next week and bitched you out.

then bought a Road King.


right?