BMW Helmet Recall

**nzspokes** · 19th February 2016, 18:03

Originally Posted by cassina

1 exercise their right under the Fair Trading Act with actual proof the recall applies to helmets sold in NZ.

God you are thick as pig shit.

**eldog** · 19th February 2016, 18:13

Originally Posted by BMWGSER

In NZ Whe get treated a lot worse than other country's My last BMW K1200GT. Had a fuel strip fault . Already replaced once by BMW I paid the labour cost (out of warranty)
In the States they have extended warranty out to 12 years of age parts and labour.
Proberly so they don't get sued when the bike runs out of gas and Ya get run over by a kenworth.
In NZ I would have to pay $445 to fix it.
Whe do not get advised about Recalls , I have had to advise BMW NZ about Fuel pump flange recall and advised dealers about a rear wheel flange recall and now this helmet recall as well.
As I have said before no profit for the dealer or importer doing recalls , so they just want the problem to go away. It's not going to happen this time .
My partner has a sport helmet and the importer is mucking about because whe have not got the proof of purchase.
It was only 2-3 years ago that BMW had to refund the purchase price of a BMW K1600GT
Cooling verses Experence motorcycles / BMW NZ. Made international news in the BMW world.

you poor bugger, sounds like you really got the lemon bad.
Dont know for sure but I guess BMW NZ is not directly in contact with Germany as we are too small a market, they most likely get a bad deal from Aussie.

There is no reason for them not to know about recalls on their own products especially if you can find about them yourself.

Have a look at overseas recalls, there is no reason in this day and age they can't trace the vehicles first owner at least.....

Proof of purchase - sometimes ya feel like they are accusing you of stealing.....
That's why I put larger items on the card, traceability.

If I read correctly, they are replacing the sport helmet no matter what age etc as long as it has the correct numbers. I doubt they have sold hundreds of these items.
I suppose they are worried that you brought it overseas.

hope your luck improves. Maybe write to BMW Motorrad and ask for their opinion, after getting BMW NZ position first.

**eldog** · 19th February 2016, 18:15

Originally Posted by cassina

But when a plastic part is replaced with a metal part they dont do it because nothing is made in plastic anymore and anything metal is more expensive. I did read on forums that others had broken the fuel line connectors too so it was not a case of me being heavy handed.

Certain plastics age hardened and can be affected by petrol fumes etc and become brittle. Metal is often the replacement because it will last and won't be a warranty problem later. Newer machining and casting technology has enhanced the cost effectiveness of metals.
You don't have to be heavy hand to break stuff, clumsy or stuff happening by bad luck can cause the most unlikely things to happen.

I know..... It's the one thing I am really good at, all the best intentions not always the greatest outcomes.

**eldog** · 19th February 2016, 18:18

Originally Posted by cassina

Part of poster ones problem is they think the NZ supplier does not know the "real info" and if they do are not complying with BMWs directive correctly.

the OP could be right - read BMWGSRs post.

thats why we post on KB - right

**eldog** · 19th February 2016, 18:32

Originally Posted by cassina

I dont know why a inline connector was even fitted as the fuel hoses on my old Hondas just went direct to the carbs.

Maybe it broke or was damaged before (were you the first owner?) so many ways crap can happpen even to the best.....
or maybe so you could quickly get a quick sniff of petrol to keep going

**rastuscat** · 19th February 2016, 18:33

Just to add to the discussion.

I have provided the original proof of purchase, from Experience in Auckland.

When it was purchased it also had a model specific Bluetooth kit fitted.

A spare inner liner was also purchased.

All of which is going back, when they see sense.

The recall relates to the visor mechanism not meeting the standard.

**jasonu** · 19th February 2016, 18:44

Originally Posted by rastuscat

Just to add to the discussion.

I have provided the original proof of purchase, from Experience in Auckland.

When it was purchased it also had a model specific Bluetooth kit fitted.

A spare inner liner was also purchased.

All of which is going back, when they see sense.

The recall relates to the visor mechanism not meeting the standard.

Take it to Fair Go. Brian Williams will get it sorted for ya.

**eldog** · 19th February 2016, 19:06

Originally Posted by rastuscat

Just to add to the discussion.

I have provided the original proof of purchase, from Experience in Auckland.

When it was purchased it also had a model specific Bluetooth kit fitted.

A spare inner liner was also purchased.

All of which is going back, when they see sense.

The recall relates to the visor mechanism not meeting the standard.

Now you are going to have fun.......

I wonder if BMW actually make these or contract someone else.

I suppose they want you to personally travel to AKL to sort it.
Take photos of helmet and labels etc BEFORE you SEND
things can go missing

**BMWGSER** · 19th February 2016, 19:18

Originally Posted by eldog

you poor bugger, sounds like you really got the lemon bad.
Dont know for sure but I guess BMW NZ is not directly in contact with Germany as we are too small a market, they most likely get a bad deal from Aussie.

There is no reason for them not to know about recalls on their own products especially if you can find about them yourself.

Have a look at overseas recalls, there is no reason in this day and age they can't trace the vehicles first owner at least.....

Proof of purchase - sometimes ya feel like they are accusing you of stealing.....
That's why I put larger items on the card, traceability.

If I read correctly, they are replacing the sport helmet no matter what age etc as long as it has the correct numbers. I doubt they have sold hundreds of these items.
I suppose they are worried that you brought it overseas.

hope your luck improves. Maybe write to BMW Motorrad and ask for their opinion, after getting BMW NZ position first.

Thanks for feeling sorry for Me but it's not all that bad , In the 8 years I have owned the K1200GT
All it has costed is 1 full service and a lube service a little labour for the fuel strip and 3 sets of tyres. 43000ks that's cheap running, I did not pay the $445 to fix the fuel strip I just traded it in
For a new model RT.
And the helmet I did not pay the $1099 RRP Whe got it near new , I just want to take BMW Motoradd up on there offer for a new lid as they are the ones recalling them.
Euro imports are a stand alone importer for BMW motorcycles now in NZ they have to make a profit
To keep the doors open ,they cannot afford to loose out on recalls and warranty claims.
But at the end of the I just want the offer of a new lid
Stay safe.

**pritch** · 19th February 2016, 19:56

Originally Posted by eldog

I wonder if BMW actually make these or contract someone else.

Schubertin used to make BMW helmets.

For the purposes of a product recall the waffle about "proof of purchase" seems irrelevant. The only relevant detail is that ID number.

The parts guy at Experience BMW is great, but the guys that run the place? Maybe not so much.

**eldog** · 19th February 2016, 20:00

Originally Posted by pritch

The parts guy at Experience BMW is great

+1 on that, nothing's a problem, great customer service

**rastuscat** · 19th February 2016, 20:07

Originally Posted by eldog

+1 on that, nothing's a problem, great customer service

This guy helped a lot by tracking down the original purchase docs for me

Neil Walsh
Parts Manager
Experience Motorcycles of Kingsland
0800 743 3269 | 09 845 6720 | neil@experiencemotorcycles.co.nz

Really nice guy, went the extra mile for me.

**Big Dog** · 19th February 2016, 22:48

Originally Posted by eldog

Now you are going to have fun.......

I wonder if BMW actually make these or contract someone else.

I suppose they want you to personally travel to AKL to sort it.
Take photos of helmet and labels etc BEFORE you SEND
things can go missing

They used to outsource helmets to Schuberth (special? ).

Sent via tapatalk.

**Big Dog** · 19th February 2016, 22:57

Originally Posted by cassina

But when a plastic part is replaced with a metal part they dont do it because nothing is made in plastic anymore and anything metal is more expensive. I did read on forums that others had broken the fuel line connectors too so it was not a case of me being heavy handed.

And sometimes the reason a part is redesigned is because they did not account for the ineptitude of owners.

A part might work as anticipated 100's of times when tested by someone with prior knowledge of the expected action then fail 1% of times when used by the untrained owner. 1% gets real loud real fast in the age of the Internet. It might seem like a good idea to the marketing department to change the part to metal to protect their reputation.

Sent via tapatalk.