IF you believe the ISO to be impartial take your concern to a Disputes Tribunal. I've been involved in many DT hearings, and found the outcome to be equitable.
As someone who sees things from both sides of the fence, I do see many people who screw insurers for more than they are entitled to. Others just can't seem to get what they are allowed.
I don't handle vehicle claims however the principles of insurance are the same.
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