Far out... sucks dunnit?
THEY always have the option of swapping the original motor back in to get it back to how it was... or THEY can pay some professional services (i.e. a mechanic) to do it if THEY are not happy with something THEY didn't pay for.
THEY are well ahead of the game at this point... and THEY need to recognise that.
THEY should also bring any problems THEY have with you - to you so answers can be gained rather than the traditional "I feel better by making them look worse".
THEY need to be avoided like the plague... and if sounds like YOU have nothing to answer for.
What would happen if you picked up the phone to them and asked about the bad reputation you seem to be getting for some reason - and take it solely from the point of view that you don't understand. Let THEM bring it to you. You might have something to learn (it doesn't sound like it but then I only have one side of the story here... not having a go - just stressing the need for a balanced perspective)
If THEY can't put up... THEY can shut up
Above all - don't let this rip you a new one. Stay generous, but avoid the leeches... there's a few of them around.
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