Xtra's at it again, using a proxy to get into KB

[Gubb]

think he missunderstood me a little cause when i said "i want to piss on you" he said thank you !

5 bucks says he knew exactly what you said to him.

[discotex]

Ok so I'm confused....

The two people who've posted traceroute's are TelstraClear customers..........

And ~120ms isn't a problem for an off-shore hop - there's limits around the speed of light to consider people!

So what's the problem again?

(On Xtra Go-Large and it's fine here)

BTW, if there is a fuckup off shore (i.e. only a few sites not everything) it's not your ISPs problem regardless of who you're with. Unfortunately that's the nature of the internet. Rest assured some poor geek overseas will be being harassed to fix their corner of the net even if you don't call to complain.

[discotex]

I know this kind of thing happens alot, you would think they would know what to do?

The best thing they can do is explain why it's out of their hands. How's the helpdesk guy going to fix a problem in some other unknown company's network on the other side of the world?

Of course they should spend some time doing some basic checks to make sure it's nothing here in NZ that's bung first. E.g. "can you get to site X?" "can you get to site Y?" etc.

[discotex]

I don't care if the munter router is an Xtra one or an offshore one. I pay Xtra good coin for a service, I expect them to deliver.Thye are the ones who decide who and where to outsource to , and what third parties to use for off shore services. If they are using dodgy routes (usually, cos they are cheaper) then that is up to them to rectify. Right smartish.

The internet doesn't work like that Ixion. Your ISP has no idea what route your traffic is going to take. They buy a connection to their neighbour. Then their neighbour buys a connection to someone else. And so on.

The first party has no relationship with anyone other than the next hop. This "mesh" effect is why the internet is resilient to law/copyright enforcement/nukes/etc.

If ISPs paid for a guaranteed circuit end to end (say like a phone connection) you'd be paying for $10 per 2 hours and only one site at a time.

So yes, hop 13 is a little screwed. You could email cogentco.com about it..... Small boutique ISPs would probably do that on your behalf. Once they get over 20 staff that goes out the window tho.

[sinfull]

5 bucks says he knew exactly what you said to him.

Get him here so i can look him in the eye and i'll make it a tenner lol, unless his mothers buttered chicken is a good one mmmm then its my shout !
Nah he was ok, had no idea what was going on with the network, it was more the fact i had to wait 20 min to get my call logged had me so pissed off i blurted it out lol
If i wasn't soooo busting i would have waited for the "we'd like your comments on how you found our service during your call" bit and pissed down the handset at them ! (if i was at someone elses place, like someones ! God knows who lol, not anyone i knew ! Ok so i wouldn't have, but man i wanted to !)

[skidMark]

I just like...

Use the site and stuff...

*shrug*

[SixPackBack]

I found a solution and saved myself a good wad of cash

[FJRider]

5 bucks says he knew exactly what you said to him.

He obviously has completed "customer relations, part one"

Customer relation skills in a company full of problems is very important...

[Pussy]

Xtra seems to be working again.....

[Blossom]

Well I am able to log back on now. dont know what telescum did if anything, just glad I dont have to use a poxy server anymore (no that wasn't a typo)

[marioc]

They are just poorly paid HDA's sadly

[riffer]

Y'all gonna love this article then...

[tide]

First tracert is Xtra
Second is Vodafone

Hi Ixion...

Please can you redo the traceroutes again... I work for an ISP and just interested in seeing if there are any difference now that Telescum are working

Discotex is right... there is no such thing as guarantee's on the internet once the traffic has passed your service providers network.

[Ixion]

The internet doesn't work like that Ixion. Your ISP has no idea what route your traffic is going to take. They buy a connection to their neighbour. Then their neighbour buys a connection to someone else. And so on.

The first party has no relationship with anyone other than the next hop. This "mesh" effect is why the internet is resilient to law/copyright enforcement/nukes/etc.

If ISPs paid for a guaranteed circuit end to end (say like a phone connection) you'd be paying for $10 per 2 hours and only one site at a time.

So yes, hop 13 is a little screwed. You could email cogentco.com about it..... Small boutique ISPs would probably do that on your behalf. Once they get over 20 staff that goes out the window tho.

Not so. This is no different to taking my bike to a bike shop. Some services that they undertake to do, they will not be able to do themselves. They will send them out to a third party. Who in turn may send them to yet another third party. The depth of subcontracting will not be great in the bike service industry, but in building for instance it may be very deep.

Now, I pay the bike shop (or Telecom) for a service. I expect it to be provided. Part of the task of meeting that expectation is that the service provider needs to select the parties he subcontracts to with care. And take regard of who they in turn employ. If they fail him, he fails me.

At one time I worked as a QA Manager. part of my job was to audit the third party contractors we used. Part of that audit was to conder the relations between the third party and those who he , in turn, contracted to. We expected him to have Service Level Agreements. And audits. And such. If his subcontractors stuffed up, it was on his head.

If I take my bike to a bike shop and they agree to repair it, then when I collect it it will not run, I will not accept "Oh, that is nothing to do with us, we are not interested, because we sent your cylinders to be rebored, and the engineer we sent them to has stuffed up, nothing to do with us". EVERYTHING to do with you

So, if Telescum are making poor choice of their related parties (and given their "never mind the quality, show me the price" attitude, that does not surprise me), I do NOT accept "Oh, it's nothing to do with us".

Telecom have contracted to provide a service. They have failed to provide it. Whether that failure be of their own , or of their agents, is irrelevant to me, both in fact and in law. My contract is with them, I expect them to fulfill their obligations.

[Trumpess]

I totally agree with you Ixion